Room was not clean, jacuzzi was very dusty and dirty, carpet was filthy. Shower head was broken. Balcony lights were flickering.
For a room of highest calibre, $450 a night, a proper housekeeping and maintenance should be done and checked prior to check in.
Check in was nothing to mention about, just a usual routine with no interaction, which i did not really care about, even if other similiar boutique hotels have done better. Staffs are leaning and chatting in front of the only check in counter.
Was really a very bad experience. Could not even be bothered to request or feedback the issues to be rectified as it would take at least a couple of hours even if remedies were rendered effectively, which i doubt so.
I was from the hotel industry, and have rotated through all departments of a hotel as an associate management. And i am confident to say that i am familiar with hotels in singapore, be it international chains or local boutique hotels. There are much better boutique hotels out there in singapore, with pricing only 70% of Moon23 in the same category, with exactly the same in room facilities and size and they are well maintained and at the very least, clean.
Perhaps managment are only interested in ROI and cant be bothered about proper maintenance and discipline of a property.
Not going to stay back there again, and would not recommend to friends.