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Mandarin Orchard Singapore (SG Clean)

Photo gallery for Mandarin Orchard Singapore (SG Clean)

Featured image
Outdoor pool
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains

Overview of Mandarin Orchard Singapore (SG Clean)

Mandarin Orchard Singapore (SG Clean)

5 out of 5

4.2/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
333 Orchard Road, Singapore, 238867

Explore the area

  • Popular LocationOrchard Road1 min walk
  • Popular LocationLucky Plaza5 min walk
  • Popular LocationRobertson Quay16 min walk
  • AirportSingapore (SIN-Changi)20 min drive

Choose dates to view prices

About this area

Singapore

Located in Singapore, Mandarin Orchard Singapore (SG Clean) is connected to a shopping centre. Orchard Road and Marina Square are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Singapore Botanic Gardens and Gardens by the Bay. Singapore Flyer and East Coast Park are not to be missed.

What's nearby

  • Orchard Road - 1 min walk
  • Lucky Plaza - 5 min walk
  • ION Orchard - 8 min walk
  • Royal Thai Embassy - 12 min walk
  • Robertson Quay - 16 min walk

Restaurants

  • Where to eat
  • Bar on 5 โ€“ Open daily, happy hour available.
  • Chatterbox โ€“ Restaurant offering Asian cuisine. Serves breakfast, lunch and dinner daily.
  • Coffee and Crust โ€“ Serves light fare daily.
  • Shisen Hanten โ€“ Restaurant offering Asian cuisine. Serves lunch and dinner daily.

Getting around

  • Somerset Station - 7 min walk
  • JB Sentral - 51 min drive
  • Changi Airport (SIN) - 20 min drive

About this property

Mandarin Orchard Singapore (SG Clean)

5-star luxury hotel connected to a shopping centre in Orchard
Along with 2 restaurants, this hotel has an outdoor pool and a fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a coffee shop/cafรฉ and an outdoor tennis court are on-site. All 1077 rooms feature thoughtful touches such as bathrobes and slippers, plus in-room free WiFi and flat-screen TVs with cable channels. Other amenities available to guests include 24-hour room service, minibars and electric kettles.
Mandarin Orchard Singapore (SG Clean) offers 1077 forms of air-conditioned accommodation with minibars and a safe. 40-inch Flat-screen televisions come with cable channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

This Singapore hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor tennis court, an outdoor pool and a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Valet parking on site (SGD 15.00 per day)
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Local area shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Local cuisine breakfast available for a fee 6:30 AMโ€“10:00 AM on weekdays and 7:00 AMโ€“10:30 AM on weekends: SGD 33 for adults and SGD 23 for children
  • 2 restaurants and 1 coffee shop
  • 1 bar/lounge
  • 24-hour room service

Things to do

  • Fitness centre
  • Outdoor pool
  • Outdoor tennis court
  • Shopping centre
  • Shopping

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Indonesian
  • Japanese
  • Korean
  • Malay

Business services

  • Computer station
  • Conference space (30000 square feet)
  • Meeting rooms - 13

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • TV channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, access to the pool and fitness center is available by reservation only. Access is limited to 6 guests at a time.

Renovations and closures

The following facilities or services will be unavailable from October 1 2021 to December 31 2021 (dates subject to change):
  • Bar/Lounge(s)
The property is closed between 17 May and 25 September.
The property will be renovating from 11 February 2021 to 31 December 2021 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for SGD 150.0 per day.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: SGD 100.00 per day

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for local cuisine breakfast: SGD 33 for adults and SGD 23 for children (approximately)
  • Airport shuttle fee: SGD 110.00 per vehicle (one way)
  • Valet parking fee: SGD 15.00 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: SGD 150.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Mandarin Hotel Singapore Orchard
Mandarin Orchard Singapore
Mandarin Singapore Orchard
Mandarin Orchard Singapore Hotel Singapore
Mandarin Singapore
Meritus Mandarin Hotel
Meritus Mandarin Singapore
Singapore Mandarin
Mandarin Orchard Singapore Hotel
Mandarin Orchard Singapore
Mandarin Orchard Singapore (SG Clean) Hotel
Mandarin Orchard Singapore (SG Clean) Singapore
Mandarin Orchard Singapore (SG Clean) Hotel Singapore

Frequently asked questions

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 442 out of 982 reviews
5 - Excellent 45%
Rating 4 - Good. 360 out of 982 reviews
4 - Good 37%
Rating 3 - Okay. 102 out of 982 reviews
3 - Okay 10%
Rating 2 - Poor. 50 out of 982 reviews
2 - Poor 5%
Rating 1 - Terrible. 28 out of 982 reviews
1 - Terrible 3%

4.3/5

Cleanliness

4.2/5

Staff & service

4.1/5

Amenities

4.1/5

Property conditions & facilities

2/5 Poor

Disliked: Cleanliness, staff & service
Check-in took 45mins. As hotel was partially under construction, there wasnt enough space for everyone checking in to be on the same floor. Impossible to book pool slot as only 8pax were allowed at the pool per hour. So probably only 60-70 guests are able to book a slot per day??
Stayed 1 night in Sep 2021

3/5 Okay

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Decent but lacklustre...
It was alright - and that's not great for a 5 star, premium type of hotel. The room was good, but the TV remote was wonky and often not working. The IPTV / smart TV system is very dated. It says you can order food on it, but you actually can't (service was probably removed due for operational reasons). It's very difficult to book the pool (you're only given 1 hour of usage for the entire stay, which is ridiculous - compared to many other 5 star hotels in SG). The reality is few people actually use the pool despite booking it, so the pool is underutilised (often below 8 pax) - and the pool attendant isn't flexible (or isn't allowed to be flexible) about it. They don't attempt to accommodate late checkouts (even if it's an hour). Overall, good but lacklustre.
Stayed 2 nights in Aug 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2021

2/5 Poor

Travelled with family
Liked: Cleanliness, room comfort
Service/food needs improvement.
It was a staycation with the family. Was not happy with the first room I was given. Was shown two more and finally ended up with the older style rooms which was brighter and more spacious The newer renovated rooms on the higher floors felt 'cold' and similar to the room at Amara Sanctuary which we didn't like. However, Nara from reservation was accomodating and helped me find a room I liked as it was during HP2 where we could not dine out nor use the pool/gym. Was unhappy with room service though, waited for close an hour for my extra satay peanut sauce to arrive. One of the dishes we ordered was satay but the peanut sauce was insufficient. We called room service for some extra and waited for almost an hour. I called them three times but it was still not delivered. In the end I complained to the duty manager. Room service called me back and offered another plate of satay asked if I wanted to try beef, which I did but the unfortunate part was the beef was not fresh and not fully cooked. It was a ruined first night for us. Our purpose was to enjoy the room service but the kids did not want to order room service after the bad experience from the first night. Also the quality of the famous chicken rice has dropped. It was nothing like it's heyday. The soup had lettuce in it and it tasted like soup for wontons, with seafood flavourings. Didn't taste like the traditional chicken rice soup that was usually served.
Stayed 2 nights in Jul 2021

2/5 Poor

Liked: Cleanliness, room comfort
A bad stay
Bad service. While other hotels swimming pool is open, yours is closed. This is the first time that there is a charge for requesting for ice! Your car park is so inaccessible, unkempt and small. Your pillows are too soft and caused a neck ache. Your hotel lobby is hot and stuffy.
Stayed 2 nights in Jul 2021