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Mandarin Oriental, Singapore (SG Clean)

Photo gallery for Mandarin Oriental, Singapore (SG Clean)

Primary image
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Premium bedding, minibar, in-room safe, individually decorated

Overview of Mandarin Oriental, Singapore (SG Clean)

Mandarin Oriental, Singapore (SG Clean)

5.0 star property

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
5 Raffles Avenue Marina Square, Singapore, 039797

Explore the area

  • Popular LocationGardens by the Bay13 min walk
  • Popular LocationMarina Bay Sands Casino15 min walk
  • Popular LocationOrchard Road19 min walk
  • AirportSingapore (SIN-Changi)18 min drive

Room options

About this area

Singapore

Located in Marina Bay neighbourhood, Mandarin Oriental, Singapore (SG Clean) is connected to a shopping centre. Boat Quay and Robertson Quay are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Universal Studios Singapore and Singapore Flyer. ArtScience Museum and Singapore Botanic Gardens are also worth visiting. Guests love the hotel's location for the sightseeing.

What's nearby

  • Helix Bridge - 7 min walk
  • Merlion Park - 8 min walk
  • Gardens by the Bay - 13 min walk
  • Marina Bay Sands Casino - 15 min walk
  • Orchard Road - 19 min walk

Getting around

  • Esplanade Station - 9 min walk
  • JB Sentral - 52 min drive
  • Changi Airport (SIN) - 18 min drive

About this property

Mandarin Oriental, Singapore (SG Clean)

5-star luxury hotel in the heart of Marina Bay
Mandarin Oriental, Singapore (SG Clean) is located close to Marina Bay Sands Casino and Gardens by the Bay, and provides a poolside bar, a shopping centre on site and a coffee shop/cafe. Indulge in a body scrub, a hot stone massage and a manicure/pedicure at The Spa, the on-site spa. Be sure to enjoy a meal at any of the 5 on-site restaurants, which feature international cuisine and garden views. Stay connected with in-room WiFi (surcharge), with a speed of 50+ Mbps, and guests can find other amenities, such as dry cleaning/laundry services and 2 bars.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, with sunloungers and pool umbrellas
  • Free self-parking
  • Buffet breakfast (surcharge), luggage storage and laundry services
  • A front desk safe, a 24-hour front desk and express check-out
  • Guest reviews give good marks for the helpful staff and proximity to shopping
Room features
All 527 individually furnished rooms boast comforts, such as fireplaces and premium bedding, as well as perks, such as pillow menu and air conditioning. Guest reviews highly rate the overall comfort rooms at the property.
More amenities include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with designer toiletries and separate baths/showers
  • 60-inch LCD TVs with premium channels
  • Wardrobes/cupboards, daily housekeeping and offices

Awards and affiliations

Mandarin Oriental, Singapore (SG Clean) is listed in the 2021 Travel + Leisure 500.

Languages

Chinese (Mandarin), English, German, Japanese, Korean, Malay, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of SG Clean (Singapore)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (SGD 8 per night), Free wired Internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: WiFi (SGD 8 per 24-hour period), Wired Internet (surcharge)

Parking and public transport

  • Free self-parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM–10:30 AM on weekdays and 7:30 AM–10:30 AM on weekends: SGD 54.14 per person
  • 5 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Restaurants on site

  • MELT - The World Cafe
  • Dolce Vita
  • Cherry Garden
  • Morton's
  • Teppan-Ya

Things to do

  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Shopping centre

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Dining table
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station
  • Conference space (6448 square feet)
  • Meeting rooms

Outdoors

  • Pool sunloungers
  • Pool umbrellas

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - prenatal
  • Massage/treatment rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower

Entertainment

  • 60-inch LCD TV
  • TV/satellite channels
  • MP3 dock
  • Premium channels

Food and drink

  • Dining table
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly cleaning products provided
  • Fireplace
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • LED light bulbs
  • Office
  • Phone
  • Recycling
  • Safe
  • Turndown service

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Policies

Check-in

90% of travellers were happy with check-in
Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property enforces a smart-casual dress code for all Oriental Club bookings using the Club Lounge. Children under 12 are not permitted in the Club Lounge.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: SGD 54.14 per person (approximately)
  • Fee for in-room wireless Internet: SGD 8 per night (rates may vary)
  • Fee for wireless Internet in public areas: SGD 8 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: SGD 8 per 24-hour period (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Mandarin Oriental Hotel
Mandarin Oriental Hotel Singapore
Mandarin Oriental Singapore
Singapore Mandarin Oriental
Mandarin Oriental, Singapore Hotel Singapore
Mandarin Singapore
Oriental Hotel Singapore
Oriental Singapore
Mandarin Oriental Singapore Hotel
Mandarin Oriental
Mandarin Oriental Singapore
Mandarin Oriental Singapore (SG Clean)
Mandarin Oriental, Singapore (SG Clean) Hotel
Mandarin Oriental, Singapore (SG Clean) Singapore
Mandarin Oriental, Singapore (SG Clean) Hotel Singapore

Frequently asked questions

Does Mandarin Oriental, Singapore (SG Clean) have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at ?

As of 3 Oct,2022, prices found for a 1-night stay for 2 adults at on 9 Oct,2022 start from S$580.26, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mandarin Oriental, Singapore (SG Clean) pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mandarin Oriental, Singapore (SG Clean)?

Self-parking is free at this property.

What time is check-in at Mandarin Oriental, Singapore (SG Clean)?

Check-in begins at 3 PM. Late check-in is available during limited hours.

What time is check-out at Mandarin Oriental, Singapore (SG Clean)?

Checkout is at noon.

Where is Mandarin Oriental, Singapore (SG Clean) located?

Located in Marina Bay, this luxury hotel is within a 15-minute walk of Marina Square, Gardens by the Bay and Marina Bay Sands Casino. Marina Bay Sands Skypark and Orchard Road are also within 2 miles (3 km). Esplanade Station is 9 minutes by foot and Promena Station is 9 minutes.

Can I cancel my reservation for free at Mandarin Oriental, Singapore (SG Clean) and receive a full refund?

Yes, Mandarin Oriental, Singapore (SG Clean) offers free cancellation on select room rates, because flexibility matters! Please refer to Mandarin Oriental, Singapore (SG Clean) cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 691 out of 1003 reviews
5 - Excellent 69%
Rating 4 - Good. 222 out of 1003 reviews
4 - Good 22%
Rating 3 - Okay. 57 out of 1003 reviews
3 - Okay 6%
Rating 2 - Poor. 22 out of 1003 reviews
2 - Poor 2%
Rating 1 - Terrible. 11 out of 1003 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.6/5

Staff & service

4.4/5

Amenities

4.4/5

Property conditions & facilities

4.3/5

Eco-friendliness

5/5 Excellent

Swee Sing Vincent
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in-room service such as cleaning, in-room dinning
Stayed 2 nights in Sep 2022

4/5 Good

Jennifer
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great particularly for seeing the National Day Parade
Stayed 4 nights in Aug 2022

1/5 Terrible

Songyi
Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very bad experience throughout my stay at Mandarin Oriental Singapore. Definitely does not fit its status as a five star hotel. Check in process was very long with staff that did not even know what my package included. Upon entering the room, blanket was stained and took one hour for the staff to get it sorted out. Totally ate into the resting period of my stay. Manager attempted at service recovery but was also very poor. Ordered room service and told the butler to return in an hours time to clear the food which he agreed to. Nobody came and we had to call the reception to get somebody to come up to clear the food. Again, reception said ok but no one appeared to clear the food. Food was left to stink the room for the entire night. Waited up until 1am but nobody came and we gave up. Food was still in the room in the morning. Took photo to keep as proof as well. Overall a very bad experience. It was a very expensive stay at $1400 sgd a night as well. Totally not worth it! Sent in a feedback on the official website earlier and received no reply until now after 24hrs as well.
Stayed 1 night in Aug 2022

5/5 Excellent

Mohammed
Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great selection of restaurants. Breakfast buffet was very crowded and required a 20 min wait in queue.
Stayed 3 nights in Jul 2022

5/5 Excellent

ROGELIO, STUDIO CITY
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and staff, altho generally front desk men could smile more. Valet, gym, pool, cleaning, restaurants are all 5stars wonderful. Thanks Mandarin Singapore:)
Stayed 9 nights in Jul 2022

5/5 Excellent

Anna Donie
Stayed 2 nights in Jul 2022

5/5 Excellent

YIU CHUNG SAMUEL
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022

1/5 Terrible

Carlo
Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
When we arrived we found out the hotel was the base for the UFC Championship and it was full of UFC meatheads. The hotel rooms were tired. The foyer was sparsely furnished. A water leak developed in the room and we had to move at midnight and there was no real apology. It felt as if every request we made was too hard. Just generally poor service.
Stayed 8 nights in Jun 2022

5/5 Excellent

Patricia
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff on the club level cannot do enough for you. Thank you to Princes,Carris,Andrew & Jaya & all the other staff. This is our second stay and we will be back. The view across the sea is amazing
Stayed 9 nights in Jun 2022

5/5 Excellent

Lourdes
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful experience everything was excellent definitely we wanna come back awesome
Stayed 4 nights in Apr 2022

General hotel information

Hotel locationSingapore
Star rating5 star property
Nearest airportSingapore (SIN-Changi)
Nearby landmarksGardens by the Bay, Marina Bay Sands Casino, Orchard Road