Shuttle bus driver was very rude and refused to take baby and me with stroller so I had to walk, after enduring his rude comments.
We informed we would check in after 3pm, arrived at 4.30pm and our room was not ready and we're told to wait and hour. At 7pm, we called and they asked us to wait an hour again. I firmly said no because I had 2 hungry children with me, we wanted to leave our bags and go search for dinner, not wait around anymore. Finally they got us a room, but they were extremely slow to give us the keys, another 20 min wait.
And finally thought we could go dinner, waited for shuttle bus again for 10 mins, we were one of first to wait. But when bus came everyone else just swarmed up n we who had to let people up first because we had stroller had no chance again. We asked staff and they just shrugged and said no choice...worst start to a holiday
