Staycation from 24 Dec to 26 Dec 2021. Booked 2 family rooms for staycation.The rooms are located at the another building. Our room number C205 and another room number C203. The place is not convenient for older senior citizens as need to climb up and down the staircase. My mom had a difficulty in climbing up and down the staircase as my mom is old and having leg pain. We would like the Rest Bugis Hotel(Management) to look into this matter by having an lift access so that it will be convenient for older staff to use the lifts to access to their hotel rooms. we are having problem with the Wifi connection.it is very slows. The staff at the counter name Mr Ian went an extra mile by going to our room at C205 to check on our wifi connection by using his phone.but still cannot go through on the wifi connection.He provided us the rest bugis staff wifi connection password but still cannot access.He provided us a solution by giving us Rest Bugis Hotel (Management) wifi repeater at our hotel room. We would like to compliment Mr Ian the service counter staff for his patient, provided us solution for the wifi connection.Its really good in customer service. Only inside the toilet door of room C205 needs to be clean.Its dirty, we told the staff who are going to clean our rooms to clean behind the door as it is very dirty.He acknowledge but did not clean.when we checked.Its best for booking of 2 family rooms to placed us in the another building where there are lift access. Thank you.