Received email prior visit to self check in. Need to provide credit card for incidental charges, identity card and select the check in time. The rooms are not ready even at 3pm, didnt give complimentary drinks. Front desk said will call me when room is ready. After 1.5 hour, no calls received. I went back to check to find out the room is ready. After check-in, we went to Memo cafe for meal and unable to charge the bill to the room. Apparently, we have not check in yet?! There's no bathrobes given. Their amenities are so pathetic, like they are cutting cost. The check out time is 11am and given my keys to reception for express checkout. At 4.30pm, I received email and SMS chaser to check out the room now when I already left hours ago. Apparently, we have not check out yet in the system?! No wonder they have no rooms ready to check in people. Either their staff or system is very inefficient. Apart from being a loft, I cannot find anything appealing.