Unimpressive and Disappointing stay / Would not return!
It was my husbandโs and my first visit to Swissotel Stamford on the 22 April to 25 April 2022 to celebrate his 49th birthday. I had made a booking one-month in advance for a 3D2N stay via Expedia app for a Premier Harbour view room (although sadly there was no pool access entitled) for a good deal of $753.30. I had also specially requested for a complimentary cake and room decoration for the birthday celebration. We were delighted to receive a confirmation reply from a Swissotel staff on the 19 April via email that there will be a complimentary cake sent in to our room upon our check-in although Swissotel is unable to assist to decorate the room.
However, our excitement came to a nought as soon as we arrived at the hotel lobby. Although the concierge lady was friendly and greeted my husband with an advanced birthday greeting, however, we felt that the service was mundane as there was no personal touch as we had experienced in many other high-end hotels.
Secondly, apart from having a room on the 25th floor (having the same number as my husband and my birth dates) and a requested Marina Bay harbour view, the rest unfortunately is a let-down. The breakfast was a mess (with poor coordination of seating guests and serving dishes at their respective kiosk) and the food at the Asian Market Cafe was a disappointment.
Thirdly, despite of my email request and reminder with the concierge lady during our check-in, the complimen
