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The Quay Hotel West Coast (SG Clean)

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Free minibar items, in-room safe, desk, laptop workspace
Free minibar items, in-room safe, desk, laptop workspace
Free minibar items, in-room safe, desk, laptop workspace

Overview of The Quay Hotel West Coast (SG Clean)

The Quay Hotel West Coast (SG Clean)

3.0 star property

3.5/5 Good

Guests rated this property 3.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Business services
  • Laundry

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Map
428 Pasir Panjang Road, Singapore, 118769

Explore the area

  • Popular LocationGardens by the Bay20 min drive
  • Popular LocationMarina Bay Sands Casino21 min drive
  • Popular LocationMarina Bay Sands Skypark21 min drive
  • AirportSingapore (SIN-Changi)35 min drive

Choose dates to view prices

About this area

Singapore

The Quay Hotel West Coast (SG Clean) is located in Queenstown, a neighbourhood in Singapore, and is near a metro station. The area's natural beauty can be seen at West Coast Park and Haw Par Villa, while Universal Studios Singapore and Singapore Flyer are popular local attractions. Don't miss out on a visit to Singapore Zoo.
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Map

What's nearby

  • West Coast Park - 3 min walk
  • National University of Singapore - 15 min walk
  • Gardens by the Bay - 20 min drive
  • Marina Bay Sands Casino - 21 min drive
  • Marina Bay Sands Skypark - 21 min drive

Getting around

  • Kent Ridge Station - 3 min drive
  • JB Sentral - 36 min drive
  • Changi Airport (SIN) - 35 min drive

About this property

The Quay Hotel West Coast (SG Clean)

3-star Singapore hotel in Queenstown, near West Coast Park
This smoke-free hotel features a restaurant, a meeting room and concierge services. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
The Quay Hotel West Coast (SG Clean) offers 42 air-conditioned accommodations with minibars (stocked with some free items) and a safe. 30-inch Flat-screen televisions come with cable channels. Bathrooms include a shower, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.

Languages spoken

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the regional cleaning and disinfection practices of SG Clean (Singapore)

Social distancing

Contactless check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Street parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Continental breakfast available for a fee
  • 1 restaurant

Family friendly

  • Laundry facilities

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Lockers available
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Computer station
  • A meeting room

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 30-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free minibar (some items)

More

  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Safe
  • Slippers

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See similar properties

Singapore
Singapore
Queenstown
Queenstown
Parking included
Parking included
Guest rating 3.5+
Guest rating 3.5+
Free WiFi
Free WiFi
Hotel
Hotel
3 star
3 star
Family-friendly
Family-friendly

Policies

Check-in

Check-in from 2:00 PM - 5:30 AM
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express checkout

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child 6 years old or younger stays free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: SGD 55 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: SGD 55 (one-way)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Santa Grand Hotel West Coast Singapore
Santa Grand Hotel West Coast
Santa Grand West Coast Singapore
Santa Grand West Coast
Santa Grand Hotel Singapore
The Quay Hotel West Coast
The Quay West Coast Sg Clean
Santa Grand Hotel West Coast
The Quay Hotel West Coast (SG Clean) Hotel
The Quay Hotel West Coast (SG Clean) Singapore
The Quay Hotel West Coast (SG Clean) Hotel Singapore

Overall score and ratings

3.5

Good

Rating 5 - Excellent. 9 out of 74 reviews
5 - Excellent 12%
Rating 4 - Good. 35 out of 74 reviews
4 - Good 47%
Rating 3 - Okay. 17 out of 74 reviews
3 - Okay 23%
Rating 2 - Poor. 10 out of 74 reviews
2 - Poor 14%
Rating 1 - Terrible. 3 out of 74 reviews
1 - Terrible 4%

3.7/5

Cleanliness

3.8/5

Staff & service

3.0/5

Amenities

3.4/5

Property conditions & facilities

2.7/5

Eco-friendliness
Write a review

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with my stay
Stayed at hotel due to SHN so did not expect much service from staff but they were mostly helpful. Room and amenities as described in booking however nothing provided in mini bar except bottled water. Overall happy with stay. Thank you.
Stayed 7 nights in Nov 2021

3/5 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The receptionist is very friendly and helpful. Overall quite an enjoyable staycation.
Stayed 1 night in Nov 2021

1/5 Terrible

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad service Dirty rooms Bad experience
Stayed 2 nights in Sep 2021

3/5 Okay

Stayed 7 nights in May 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021