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The Quay Hotel (SG Clean)

Photo gallery for The Quay Hotel (SG Clean)

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In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi

Overview of The Quay Hotel (SG Clean)

The Quay Hotel (SG Clean)

2.0 star property

4.1/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Laundry
  • Room service

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Map
57 South Bridge Road, Singapore, 058688

Explore the area

  • Popular LocationRaffles Place8 min walk
  • Popular LocationMerlion12 min walk
  • Popular LocationOrchard Road6 min drive
  • AirportSingapore (SIN-Changi)24 min drive

Choose dates to view prices

About this area

Singapore

The Quay Hotel (SG Clean) is located in Downtown Singapore, a neighbourhood in Singapore, and is near a metro station. The area's natural beauty can be seen at Gardens by the Bay and East Coast Park, while Singapore Flyer and Singapore Botanic Gardens are popular area attractions. Universal Studios Singapore and Singapore Zoo are also worth visiting. Guests appreciate the hotel's convenience for public transportation: Clarke Quay Station is 4 minutes on foot and Raffles Place Station is 8 minutes.

What's nearby

  • Boat Quay - 5 min walk
  • Raffles Place - 8 min walk
  • Singapore City Hall - 9 min walk
  • Merlion - 12 min walk
  • Orchard Road - 6 min drive

Getting around

  • Clarke Quay Station - 4 min walk
  • JB Sentral - 50 min drive
  • Changi Airport (SIN) - 24 min drive

About this property

The Quay Hotel (SG Clean)

Singapore hotel in Downtown Singapore, walk to Raffles Place
A restaurant, a rooftop terrace and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
The Quay Hotel (SG Clean) offers 41 air-conditioned accommodations with a safe and complimentary bottles of water. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, slippers and complimentary toiletries.

This Singapore hotel provides complimentary wireless Internet access. Smart televisions come with cable channels. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Languages spoken

Chinese (Mandarin), English, Filipino, Hindi, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the regional cleaning and disinfection practices of SG Clean (Singapore)

Social distancing

Contactless check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle at scheduled times
  • Local area shuttle (surcharge)

Food and drink

  • Continental breakfast available for a fee daily 7:00 AMโ€“9:00 AM: SGD 7 for adults and SGD 7 for children
  • 1 restaurant
  • Room service available

Family friendly

  • Laundry facilities
  • Fridge

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Outdoors

  • Rooftop terrace

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Bathroom emergency pull cord
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Free toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Shower

Entertainment

  • TV channels
  • Smart TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Fridge

More

  • Desk
  • Iron/ironing board (on request)
  • Safe
  • Slippers

See similar properties

Policies

Check-in

Check-in from 2 PM - 5:30 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: SGD 50

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for continental breakfast: SGD 7 for adults and SGD 7 for children (approximately)
  • Airport shuttle fee: SGD 9 per person (one-way)
  • Late check-out fee: SGD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

Property is also known as

Quay Hotel Singapore
Quay Hotel
Quay Singapore
The Quay Hotel
The Quay Sg Clean Singapore
The Quay Hotel (SG Clean) Hotel
The Quay Hotel (SG Clean) Singapore
The Quay Hotel (SG Clean) Hotel Singapore

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 77 out of 216 reviews
5 - Excellent 36%
Rating 4 - Good. 96 out of 216 reviews
4 - Good 44%
Rating 3 - Okay. 28 out of 216 reviews
3 - Okay 13%
Rating 2 - Poor. 13 out of 216 reviews
2 - Poor 6%
Rating 1 - Terrible. 2 out of 216 reviews
1 - Terrible 1%

4.3/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

4.1/5

Property conditions & facilities

3.8/5

Eco-friendliness

4/5 Good

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Rubbish bin full of rubbish was leave in washroom when we first day checking. Air-cond wasnt cold during checking but will cold off after 10 minutes, back to normal cooling as per desirable set temperature. Only 1 coin payment washer and 1 coin payment dryer. i scheduled my washing time around 12am. 1st - 45 minutes for washer, 45 minutes for dryer is OK. fabric curtain was dusted and too near to designated removeable desk table when we are using it. Reception staff is friendly and nice, cleaner staff is helpful with water refillable and gift water bottle per person per day.
Stayed 3 nights in May 2022

1/5 Terrible

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really dated and depressive rooms. Ideal location.
The location of this hotel is perfect. Unfortunately, that is the only good thing about this place! Usually a hotel room may have a couple of things wrong with it. But the rooms at this hotel are full of problems due to ongoing lack of mainenance. We stayed in two adjacent rooms on the 3rd floor for just over two weeks. The rooms are extremely dated and really depressive! Cracked door frames, stained carpets and mouldy washrooms were some of the highlights of the rooms. Everything in the rooms appeared to be worn out. Beds were firm and uncomfortable. Even the padding on the chairs had disappeared. The internet service was a real joke. We kept on getting maximum concurrent connections error even when no one was connected to the internet! We had to use our phone data to access the net. Another joke was the TV. Out of the 12 or so channels listed, only 2-3 worked. The rest came up with a poor signal error. TV service didn't work at all in one of the rooms. Safe didn't lock in one of the rooms. Reception was notified of the above but no action was taken. To give an honest review, I should also mention the good things about this hotel: Location of this hotel is just perfect. It's close to everything. It's at a short walk to the MRT, restaurants and to some of the central attractions in Singapore. Air conditioner worked in our rooms and that was a blessing. The Indonesian cleaner lady on our floor was very nice. She tried her best to clean the rooms but obviously couldn
Mould in washroom.
Stayed 17 nights in Dec 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall was great. Check in n check out was fast.
Stayed 2 nights in Dec 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall environment is good and staff is helpful especially my room TV can't power on, staff purposely bring a new battery for exchange with flat battery of remote control, at the end just found is TV switch off mode.Night time security is good as well, need tap card then just can enter hotel.
Stayed 1 night in Dec 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall okay but the aircon need sometimes to cold up. When get back to room feel hot, after 10-15 mins will be okay.
Stayed 2 nights in Jul 2021

3/5 Okay

Travelled with group
Liked: Room comfort
Disliked: Cleanliness
Convenient but not exactly clean
The location of the hotel is good as it's within walking distance to nearby place of interests. However, the cleanliness of the hotel room has room for improvement - there were strands of hair near the bedsheet and the table had food crumbs from previous person who stayed earlier.
Stayed 1 night in Jul 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very spacious room and comfy bed. Amenities are included.
Stayed 1 night in Feb 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in the family deluxe room and its very spacious.
Stayed 1 night in Nov 2020

2/5 Poor

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Looks totally different from the pictures thus was very dissapointed. Walls are dirty from previous stays by others. In total the whole hotel has a lapsup feel
Stayed 2 nights in Oct 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel
Great location and clean
Stayed 1 night in Oct 2020