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Reviews of Tru By Hilton Smithfield I-95

2.5 out of 5
Tru By Hilton Smithfield I-95
167 S. Equity Drive, Smithfield, NC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 245 out of 342 reviews" "
Rating 8 - Good. 54 out of 342 reviews" "
Rating 6 - Okay. 23 out of 342 reviews" "
Rating 4 - Poor. 9 out of 342 reviews" "
Rating 2 - Terrible. 11 out of 342 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk workers were very friendly. Clean room - would stay again.
Stayed 1 night in May 2024

10/10 Excellent

Nawal

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and quiet. Very convenient location, nice employees.
Stayed 1 night in May 2024
Response from Barry Eagle on 23 May,2024
Thank you for your review. I am happy to hear that you enjoyed our cleanliness, location, and friendly staff! We look forward to seeing you again. Barry Eagle, Owner

10/10 Excellent

daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and clean
Stayed 1 night in May 2024
Response from Barry Eagle on 20 May,2024
Thank you for your review. I am happy to hear that you enjoyed our cleanliness and friendly staff! We look forward to seeing you again. Barry Eagle, Owner

10/10 Excellent

ANGELIQUE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a last minute decision for us. Great place
Stayed 1 night in May 2024
Response from Barry Eagle on 16 May,2024
Thank you for your review. I am happy to hear that you enjoyed your overall stay with us! We look forward to seeing you again. Barry Eagle, Owner

8/10 Good

James

Travelled with partner
Nice room - property seemed new needing time to grow grass etc. evening staff very nice - morning staff grumpy. Hate Tru’s policy of holding a $25 deposit.
Stayed 1 night in May 2024
Response from Barry Eagle on 7 May,2024
Thank you for your review. I am glad to hear that you enjoyed our room and morning staff! However, I want to sincerely apologize for the evening staff issue that you encountered. Your feedback will be addressed with our on-site team so that we will improve in the future. We hope that you will consider staying with us again when you travel back to the area. Barry Eagle, Owner

10/10 Excellent

Andrew

Stayed 1 night in Apr 2024
Response from Barry Eagle on 15 May,2024
Thank you for your rating. Barry Eagle, Owner

10/10 Excellent

Brian

Stayed 1 night in Feb 2024
Response from Barry Eagle on 13 May,2024
Thank you for your rating. Barry Eagle, Owner

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Barry Eagle on 16 Apr,2024
Thank you for your rating. Barry Eagle, Owner

10/10 Excellent

Laurel

Great
Stayed 1 night in Apr 2024
Response from Barry Eagle on 15 Apr,2024
Thank you for your review. I am happy to hear that you enjoyed your overall stay with us! We look forward to seeing you again. Barry Eagle, Owner

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good!
Stayed 1 night in Apr 2024
Response from Barry Eagle on 14 Apr,2024
Thank you for your rating! Barry Eagle, Owner

10/10 Excellent

Stacy, Brown City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly, the breakfast hot and delicious, the gym had a variety of great equipment, and the water bottle filling station was super convenient.
Stayed 3 nights in Mar 2024
Response from Barry Eagle on 10 Apr,2024
Thank you for your review. I am happy to hear that you enjoyed our amenities and friendly staff! We look forward to seeing you again. Barry Eagle, Owner

10/10 Excellent

Rita

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Barry Eagle on 11 Apr,2024
Thank you for your rating. Barry Eagle, Owner

10/10 Excellent

Tamya

Stayed 1 night in Apr 2024
Response from Barry Eagle on 30 Apr,2024
Thank you for your rating. Barry Eagle, Owner

2/10 Terrible

Mark

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Waiting for our refund for having a dirty room. The bathroom was especially gross. 0/5
Stayed 1 night in Apr 2024
Response from Barry Eagle on 9 Apr,2024
Thank you for your review. I want to sincerely apologize for the cleanliness issue that you encountered. I take your concerns very seriously and have reached out to our on-site management team in order to address your concerns promptly and our staff accordingly. I have recently been informed that management has sent in your reimbursement and depending on your bank may take 10 days to see. I hope that you were still able to enjoy your time in the area. Barry Eagle, Owner

10/10 Excellent

Duane

Stayed 1 night in Apr 2024
Response from Barry Eagle on 29 Apr,2024
Thank you for your rating. Barry Eagle, Owner

10/10 Excellent

Peter

Stayed 1 night in Apr 2024
Response from Barry Eagle on 9 Apr,2024
Thank you for your rating. Barry Eagle, Owner

10/10 Excellent

diane

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was covered above.
Stayed 1 night in Mar 2024
Response from Barry Eagle on 7 Apr,2024
Thank you for your rating and review! Barry Eagle, Owner

8/10 Good

Joseph

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Young lady who checked me in was great
Stayed 1 night in Apr 2024
Response from Barry Eagle on 6 Apr,2024
Thank you for your review. I am happy to hear that you enjoyed our hotels friendly staff! We look forward to seeing you again when you travel back to the area. Barry Eagle, Owner

6/10 Okay

Cynthia, Ashburn

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
The property was great. The AC units kept us up all night even after turning it off. Reported this issue to the front desk, but when we came back to our room at night, there was still the issue. We decided to head back home at night and not stay another night.
Stayed 2 nights in Mar 2024
Response from Barry Eagle on 2 Apr,2024
Thank you for your review. I was very disappointed to hear that overall your stay with us failed to meet and exceed your expectations. I asked that our management reach out to see what else we can do and to ensure that there is nothing further you would like to discuss. We hope that you still had safe travels overall. Barry Eagle, Owner

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean. Check in was quick and simple and staff are very friendly.
Stayed 1 night in Mar 2024
Response from Barry Eagle on 29 Mar,2024
Thank you for your review. I am happy to hear that you enjoyed our friendly staff and cleanliness! We look forward to seeing you again. Barry Eagle, Owner

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 1 night in Mar 2024
Response from Barry Eagle on 27 Mar,2024
Thank you for your review. I am happy to hear that you enjoyed the location of our hotel! We look forward to seeing you again. Barry Eagle, Owner

8/10 Good

Laura

Travelled with partner
Liked: Staff & service
The refrigerator wasn't cold (broken). There were fingerprints and hand prints all over inside of front door. Pillows were uncomfortable and bed as well. Fan in bathroom runs continuously. Could do better!
Stayed 1 night in Mar 2024
Response from Sean B on 25 Mar,2024
Thank you so much for taking the time to give us feedback from your recent stay. I apologize sincerely that the refrigerator was not clean and also not functioning properly and that the bed was not comfortable. We appreciate your business and will strive to fix these issues for future travelers!!

6/10 Okay

John

Business traveller
Liked: Cleanliness, staff & service
Not the cleanest
Stayed 1 night in Mar 2024
Response from Barry Eagle on 13 Mar,2024
Thank you for your review. I want to sincerely apologize for the cleanliness issue that you encountered. I take your concerns very seriously and have reached out to our on-site management team in order to address your concerns promptly and our staff accordingly. We hope that you will consider staying with us again when you travel back to Smithfield. Barry Eagle, Owner

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Barry Eagle on 13 Mar,2024
Thank you for your rating. Barry Eagle, Owner

10/10 Excellent

Marion

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always have a great stay at Tru Hotels
Stayed 1 night in Mar 2024
Response from Barry Eagle on 10 Mar,2024
Thank you for your rating and review!

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went out of their way to accommodate us when we were placed in a room with loud children and a dog that would not stop yipping. The walls are thin which did not help our situation. The staff found us a different room and we slept very well. We appreciated their willingness to help us out.
Stayed 1 night in Mar 2024
Response from Barry Eagle on 10 Mar,2024
Thank you for your review. I am happy to hear that our staff was friendly and accommodating! We look forward to seeing you again when you travel back to the area. Barry Eagle, Owner

10/10 Excellent

Gwendolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Barry Eagle on 8 Mar,2024
Thank you for your rating. Barry Eagle, Owner

10/10 Excellent

Desiree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff was great. Property was nicely updated. Walkable to all outlets and tons of restaurants!
Stayed 1 night in Mar 2024
Response from Barry Eagle on 3 Mar,2024
Thank you for staying with us! We appreciate your feedback!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and Nice People.
Stayed 1 night in Feb 2024
Response from Barry Eagle on 1 Mar,2024
Thank you for your review. I am happy to hear that you enjoyed our friendly staff! We look forward to seeing you again. Barry Eagle, Owner

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024
Response from Barry Eagle on 28 Feb,2024
Thank you for your review. I am happy to hear that you enjoyed your overall stay with us! We look forward to seeing you again. Barry Eagle, Owner

10/10 Excellent

Iulian

Stayed 2 nights in Feb 2024
Response from Barry Eagle on 20 Mar,2024
Thank you for your rating. Barry Eagle, Owner

10/10 Excellent

joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Barry Eagle on 20 Feb,2024
Thank you for your rating. Barry Eagle, Owner

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for a few hours of sleep!
Stayed 1 night in Feb 2024
Response from Barry Eagle on 19 Feb,2024
Thank you for your review. I am happy to hear that you enjoyed your overall stay with us! We look forward to seeing you again. Barry Eagle, Owner

8/10 Good

Michael

Stayed 3 nights in Feb 2024
Response from Barry Eagle on 20 Mar,2024
Thank you for your rating. Barry Eagle, Owner

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Barry Eagle on 5 Feb,2024
Thank you for your rating.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Barry Eagle on 26 Jan,2024
Thank you for your rating. Barry Eagle, Owner

10/10 Excellent

Mark William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the color of the hotel and the staff was excellent.
Stayed 3 nights in Jan 2024
Response from Barry Eagle on 22 Jan,2024
Thank you for your review. I am happy to hear that you enjoyed our friendly staff! We look forward to seeing you again. Barry Eagle, Owner

10/10 Excellent

Gabrriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and very helpful, especially Bernard who takes care of the morning breakfast preparations.
Stayed 2 nights in Jan 2024
Response from Barry Eagle on 19 Jan,2024
Thank you for your review. I am happy to hear that you enjoyed our friendly staff! We look forward to seeing you again. Barry Eagle, Owner

10/10 Excellent

Henry

Stayed 1 night in Jan 2024
Response from Barry Eagle on 19 Jan,2024
Thank you for your rating. Barry Eagle, Owner

10/10 Excellent

Deb

Stayed 2 nights in Jan 2024
Response from Barry Eagle on 15 Jan,2024
Thank you for your rating. Barry Eagle, Owner

10/10 Excellent

Mallory

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Barry Eagle on 8 Jan,2024
Thank you for your rating. Barry Eagle, Owner

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay and very pet friendly staff was amazing. A great place.
Stayed 1 night in Jan 2024
Response from Barry Eagle on 8 Jan,2024
Thank you for your review. I am happy to hear that you enjoyed friendly staff! We look forward to seeing you again. Barry Eagle, Owner

10/10 Excellent

Leif J

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager Mr. Bernard displayed excellent customer service.
Stayed 1 night in Dec 2023
Response from Barry Eagle on 4 Jan,2024
Thank you for your review. I am happy to hear that you enjoyed our friendly staff! We look forward to seeing you again. Barry Eagle, Owner

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Dirty pillow. What else is dirty?
A pillow was dirty. I mentioned it to the person at the reception. He could not reduce the too rate because the room had been booked through Hotels.com. Disappointing.
Stayed 1 night in Dec 2023
Response from Barry Eagle on 2 Jan,2024
Thank you for your review. I want to sincerely apologize for the cleanliness issue that you encountered. I take your concerns very seriously and have reached out to our on-site management team in order to address your concerns promptly and our staff accordingly. I have recently been informed that management has offered you concessions for your stay. I hope that you were still able to enjoy your time in Smithfield. Barry Eagle, Owner

8/10 Good

Linda, Atlanta

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Rooms too small with minimal way to accommodate luggage, no microwave, only one chair in a room, no where for two people to sit down and eat a take out meal. Just a feeling of cheap
Stayed 5 nights in Dec 2023
Response from Barry Eagle on 29 Dec,2023
Thank you for your review. I am glad to hear that you enjoyed your overall stay with us! Your feedback will be addressed with our on-site team so that we will improve in the future. Barry Eagle, Owner

10/10 Excellent

Rebekah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Nice!
Front desk was super nice and welcoming! Had a great stay and felt very comfortable in and around the hotel. Will definitely be looking to stay here again if passing through.
Stayed 1 night in Dec 2023
Response from Barry Eagle on 29 Dec,2023
Thank you for your review. I am happy to hear that you enjoyed our friendly staff! We look forward to seeing you again. Barry Eagle, Owner

10/10 Excellent

Brenda

Stayed 1 night in Dec 2023
Response from Barry Eagle on 28 Dec,2023
Thank you for your rating. Barry Eagle, Owner

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Barry Eagle on 27 Dec,2023
Thank you for your rating. Barry Eagle, Owner

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So helpful!
The overnight front desk was so nice and helpful. Thank you!!!
Stayed 1 night in Dec 2023
Response from Barry Eagle on 21 Dec,2023
Thank you for your review. I am happy to hear that you enjoyed our friendly staff! We look forward to seeing you again. Barry Eagle, Owner

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Barry Eagle on 21 Dec,2023
Thank you for your rating. Barry Eagle, Owner