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Reviews of Serdika Rooms

2 out of 5
Serdika Rooms
Trapezitsa 4, Sofia

Reviews

5.4
Rating 10 - Excellent. 2 out of 29 reviews" "
Rating 8 - Good. 8 out of 29 reviews" "
Rating 6 - Okay. 3 out of 29 reviews" "
Rating 4 - Poor. 10 out of 29 reviews" "
Rating 2 - Terrible. 6 out of 29 reviews" "

5.8/10

Cleanliness

5.6/10

Staff & service

4.4/10

Amenities

5.0/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

4/10 Poor

Abdus

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing positive about this hotel. Only the location is good.
Stayed 3 nights in Feb 2024

2/10 Terrible

lynn

Disliked: Staff & service
Near center
Stayed 1 night in Oct 2023

8/10 Good

WARACHEN

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
As we read bad comments from this property and when we arrived, the room is big, WiFi is good, very easy to get metro(just a minute walk), to shopping street or going to attractions places. The negative points are that the property doesn't mention on the property information or on the confirmation that the property will e-mail the instruction how to get in and get the room key. We stood long time in front the hotel to find the way to get in or staff coming.there was no staff waiting at the reception. We were struggling to contact the agent to get the information and finally been told that we must check the e-mail which has been sent a couple hours before check-in time. Neighbour rooms may make noise and we can hear water from everyone showering. And last Expedia confirmed check out time at noon but 11.00am staff showed up and told us to leave.

8/10 Good

Alexander

Stayed 1 night in Aug 2023

4/10 Poor

Erdal

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

4/10 Poor

Al

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Old and tired, like me.
The hotel was old and tired, fairly grubby, the bed was the hardest I’ve ever slept on. Bathroom was the same. I guess it was reasonable value for money for a capital city centre hotel though. The manageress was absolutely drop-dead gorgeous though, which made up for almost everything.
Stayed 1 night in May 2022

4/10 Poor

Vicente

Disliked: Staff & service
Bad experience
They overbooked my room and got my personal items out of the room and left them on the hallway until I got back in the afternoon. At night I had people waking into my room because they gave the keys to the other guest since they had overbooked the room.
Stayed 2 nights in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Italian House on 24 Oct,2019
Thank you for your valuable feedback! You’re most welcome to visit again.

8/10 Good

BRIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Italian House on 24 Oct,2019
Thank you for your review. Hoping to see you again soon

6/10 Okay

ofer

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
a budget room in Sofia
After I made the booking for "Guest Rooms Heart of Sofia", I received a message from the hotel, that they will relocate me to one of their other properties "Italian House Hotel", which is not as central, and one metro station away from "Guest Rooms Heart of Sofia". The new location is still central enough and convenient. The room is VERY old, not maintained well and definitely could use a face lift. House keeping do a very good job, but the whole place is just too old. I guess this is why the price was as cheap as it was, so in terms of value for money, you probably get what you pay for, and that's fine by me. There's a kitchenette for the use of all the guests. and every morning a fresh croissant for all the guests. There's a supermarket right next to the hotel, and a metro station. Wi-Fi was OK. Staff VERY friendly and helpful!
Response from Ivo on 1 Jun,2018
Thank you for your feedback

6/10 Okay

Claus

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

Marius

Disliked: Cleanliness, amenities, property conditions & facilities
Het personeel hielp goed en was vriendelijk. Voor de rest geen positieve dingen. Zeer gehorig, slechte bedden, geen voorzieningen, koud, wel beschikking over een airco maar daar heb je weinig aan. Slechte badkamer met rottende kozijnen. Zou het van jullie site afhalen als ik u was.
Stayed 4 nights in Feb 2023

8/10 Good

hannu

Liked: Cleanliness, staff & service, property conditions & facilities
Value to your money
It was a lovely room and in the city center of Sofia. Metrostation is right there and easy access to room. Only cold water in the shower.
Stayed 2 nights in Feb 2023

2/10 Terrible

Angelica

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really bad!
Built in "bathroom" that was horrible. Air-conditioning didn't work & there was no remote control. Super loud! You could hear everything! People were sitting on front of our window the whole night & day! Bad was horrible! Old underwear on the radiator & a lot of dust. This is just a part! Not worth continuing
Stayed 1 night in Aug 2022

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I don’t recommend it
This place is not a good place to stay. Allow yourself to spend a few more Leva for the sake of your own health. Place is cold. There are two small heaters that doesn’t even heat themselves. Beds are dirty. There are no seperate shower. Toilet sink and the shower is one thing. Floors are dirty walls are dirty.
Stayed 1 night in Mar 2022

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Serdika Rooms on 13 Feb,2020
Thank you

4/10 Poor

Puri, Tokyo

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Location was good. Close to central. Only 10 minutes walk from train and bus station. We spent two nights there and had no toilet or bathroom lights. My wife asked them to fix it on the first day but it was not fixed while we were there...so it was uncomfortable showering or going to the toilet by torch light. This was the only disappoiting part.
Stayed 2 nights in Jan 2020
Response from Serdika Rooms on 23 Jan,2020
Thank you for your valuable comments. We apologize for the inconvenience you had.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not clean
The room was not clear. The bathroom and wc is together. Beds was not clear, there were no pillowcase..
Stayed 1 night in Aug 2019
Response from Italian House on 20 Aug,2019
Thank you. It was our mistake

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Assolutamente perfetto
Un soggiorno stupendo, Irina è stata fantastica fin dal mio arrivo, fornendomi anche tutte le informazioni possibili sulla città e aiutandomi in ogni momento. L'hotel non potrebbe essere più centrale, posizione perfetta, camera grandissima. Non potevo trovare di meglio. Lo consiglio a chiunque, tornerei sicuramente!
Stayed 1 night in Jul 2019

8/10 Good

Manfred

Liked: Cleanliness
mittendrin
zentraler geht es nicht und trotzdem ruhig, da im Hinterhof. Service unnötig, da Haustürcode und Schlüssel vorhanden. Gewöhnungsbedüftig ist, dass das Bad/WC zwar nur zum gebuchten Zimmer gehört, aber nur über den allgemeinen Flur zugänglich ist. WLAN nur zeitweise; wenn wenig Belegung im Haus, tot. Aber in der Nähe Cafeteria, Restaurant etc. Unschlagbares Preis- Leistungsverhältnis.
Stayed 3 nights in May 2019
Response from Italian house on 19 Jun,2019
Danke für die Bewertung.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Stayed 2 nights in Jan 2019
Response from Emanuele on 19 Mar,2019
Thank you Bien We really appreciate your feedback.

6/10 Okay

Alberto luis

Buena ubicacion
Limpio
Stayed 2 nights in Aug 2018

2/10 Terrible

Verified traveller

場所がわかりにくい
場所がわかりにくい
Stayed 1 night in Aug 2018

4/10 Poor

Jacopo, Bologna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
buono come posizione. Pero': umido. bagno con muffa su soffitto luci lampadario camera non funzionanti
Stayed 8 nights in Jul 2018

2/10 Terrible

Alessandra, Latina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sconsigliato
Abbiamo prenotato questo hotel a due stelle senza troppe pretese. Tuttavia l'unica cosa da cui non si può prescindere è l'igiene. Il bagno, 2mq esatti, conteneva un water molto sporco, un lavandino microscopico e una cornetta della doccia collegata al lavandino (foto). Da notare, inoltre, che della doccia c'era solo la cornetta, in quanto non c'era un piatto, ma uno scolo sul pavimento, in un bagno di per sé già molto piccolo. Le pareti erano scrostate e c'era muffa ovunque (foto). Nella camera, tappezzata di spartiti ammuffiti che davano odore, era presente una doppia finestra a tre ante, di cui una con i vetri rotti e due che non si potevano chiudere. Personale invisibile.
Stayed 3 nights in Jul 2018