Front of property – evening/night

Reviews of eSuites Sorocaba by Atlantica

4 out of 5
eSuites Sorocaba by Atlantica
Av. Prof.ª Izoraida Marques Peres, 193, Campolim, Sorocaba, SP

Reviews

8.8

Excellent

Rating 10 - Excellent. 276 out of 487 reviews" "
Rating 8 - Good. 148 out of 487 reviews" "
Rating 6 - Okay. 44 out of 487 reviews" "
Rating 4 - Poor. 13 out of 487 reviews" "
Rating 2 - Terrible. 6 out of 487 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

fernanda

Liked: Cleanliness, staff & service, property conditions & facilities
I asked for a quiet room, but I think there are no quiet rooms because of the location

8/10 Good

Paulo

Travelled with family
Liked: Cleanliness, staff & service
Good breakfast. Walking distance from Iguatemi shopping center, with supermarket and good restaurants.
Stayed 5 nights in Nov 2023

8/10 Good

Verified traveller

Business traveller
Liked: Property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Gerente geral on 22 Nov,2023
Prezado Sr.(a)Agradeço por escolher o hotel eSuites Sorocaba como sua opção de hospedagem. Receber seu comentário é fundamental para melhoria dos nossos serviços.Ao retornar conte sempre com nossa equipe para bem servir e cuidar de cada um que confia na gente.Cordialmente,Edvandro CostaGerente geral

4/10 Poor

MARCIO

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel bem localizado, porém necessita melhorar suas instalações. Além da estrutura que está gasta com o passar dos tempos e falta de modernização, precisam também melhorar a qualidade do enxoval (cama e banho). Devido ao barulho da avenida, também deveriam avaliar janelas anti ruído.
Stayed 1 night in Oct 2023
Response from Gerente geral on 6 Nov,2023
Prezado Sr. MárcioAgradeço por escolher o eSuites Sorocaba como sua opção de hospedagem. Peço desculpas pelas situação experenciada. Estamos com reformas avançadas e melhoria em nosso restaurante, apartamentos para entregar uma serviços excepcionais. Trabalhamos para entregar uma experiência de hospedagem formidável e cuidar de cada um que condia na gente.Ao retornar conte sempre com o time eSuites Sorocaba.AtenciosamenteEdvandro CostaGerente geral

10/10 Excellent

Darlei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Spacey room with comfort utilities, great bed, good shower. Breakfast was simple but offering all key ingredientes with excellent quality. Friendly staff, good garage allowing self parking.
Stayed 1 night in Sep 2023
Response from Gerente geral on 6 Nov,2023
Prezado Sr. DarleyAgradeço por escolher o eSuites Sorocaba como sua opção de hospedagem. Saber que conseguimos a nota máxima em sua hospedagem é motivo de muita alegria.Trabalhamos para entregar uma experiência de hospedagem formidável e cuidar de cada um que condia na gente.Ao retornar conte sempre com o time eSuites Sorocaba.AtenciosamenteEdvandro CostaGerente geral

2/10 Terrible

MICHAEL

Stayed 1 night in Dec 2022
Response from gerente geral on 27 Dec,2022
Prezado Sr. MichaelAgradeço por escolher o eSuites Sorocaba como sua opção de hospedagem. A nota referida é muito importante para conseguirmos melhorar. Peço desculpas por situação ocorrida que não gerou uma boa experiência de hospedagem.Ao retornar ao eSuites Sorocaba conte sempre com o nosso time.Cordialmente,Edvandro CostaGerente geral

6/10 Okay

Cristobal A

Stayed 2 nights in Dec 2022
Response from gerente geral on 19 Dec,2022
Prezado Sr. Cristobal,Agradeço por escolher o eSuites como sua opção de hospedagem.Receber sua pesquisa é fundamental para compreendermos o quanto precisamos melhorar em nossos serviços.Peço desculpas por não ter alcançado a plena satisfação e entrega de serviços de excelência.Sua pesquisa nos ajudará a melhorar.CordialmenteEdvandro CostaGerente geral

10/10 Excellent

Helberi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing local
Stayed 3 nights in Aug 2022
Response from gerente geral on 30 Aug,2022
Prezado Sr.(a) Helberi,Agradeço por escolher o eSuites como sua opção de hospedagem.Receber seu comentário é fundamental para melhorarmos.Bom saber que nossa localização foi pontuada como excelente.Ao retornar ao eSuites Sorocaba nosso time estará atentos para bem servir e cuidar de quem confia na gente.Cordialmente,Edvandro CostaGerente geral

8/10 Good

David

Liked: Cleanliness, staff & service
A good location
Stayed 2 nights in May 2022
Response from Gerente Geral on 21 Jun,2022
Prezado Sr. David Agradeço por escolher o eSuites como sua opção de hospedagem. Seu comentário é fundamental para melhorarmos. Sua pesquisa é imprescindível para evoluirmos. Ao retornar ao eSuites Sorocaba conte sempre com a nossa equipe. Cordialmente, Edvandro Costa Gerente geral

6/10 Okay

GUILLERMO

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was ok, just ok.
It was ok!! But the service was not great. Breakfast was also acceptable however, we only had 20 min to have it and were pushed to go quicker due to a lot of people waiting.
Stayed 1 night in Aug 2021
Response from Gerente Geral on 14 Sept,2021
Dear Guilermo, Thank you for choosing eSuites Sorocaba. Your opinion is very important. That way we can improve and about the time for breakfast no more scheduling required. thanks for your research! Edvavandro Costa Gerente Geral

10/10 Excellent

Flavia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ficamos muito confortáveis com os protocolos de limpeza e higiene adotados no hotel. Toda a equipe foi muito atenciosa!
Stayed 1 night in Dec 2020
Response from Edvandro - Gerente Geral on 26 Jan,2021
Prezada Flavia Agradecemos por escolher o eSuites Sorocaba by Atlantica como sua opção de hospedagem em Sorocaba. Estamos muitos satisfeitos em perceber que conseguimos atingir nosso objetivo de lhe oferecer atendimento e serviços de qualidade e ser um bom custo beneficio. Seu comentário nos enche de contentamento em saber que conseguimos superar às expectativas e também uma ótima experiência de hospedagem. Espero poder recebê-la novamente no eSuites Sorocaba by Atlantica Hotels em uma próxima oportunidade! Edvandro Costa Gerente Geral

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have no word to describe the front desk kindness. I’m Just enjoying every minute on this short stay here. Ten thumbs UP for service/front desk Thiago!!! Great job
Stayed 1 night in Nov 2020
Response from Edvandro - Gerente Geral on 2 Dec,2020
Dear - Inglês - Promoter Thank you for choosing e Suites Sorocaba by Atlantica as your lodging option in Sorocaba. We are very pleased to realize that we have achieved our goal of offering you quality service. Thanks for the comment! Thiago is great. Edvandro Costa Geral Manager

6/10 Okay

daniel o

Liked: Property conditions & facilities, room comfort
Tem tudo para ser bom, porém ...
Recepção excelente. Café da manhã atendimento deixa a desejar e qualidade deveria ser melhor, assim como serviço da camareira.
Stayed 2 nights in Aug 2020
Response from Edvandro Costa - Gerente Geral on 13 Sept,2020
Prezado Sr. Daniel, Obrigado por disponibilizar parte do seu tempo para nos avaliar e assim, podermos melhorar. Nos deixa muito feliz em saber que a recepção foi excelente, e também sabemos da importância do seu comentário para melhorarmos. Nosso restaurante começou a servir agora o Buffet assistido, assim dando mais variedades e opções para nossos hóspedes. Fizemos um treinamento para melhorar nossos serviços de camareira auditados. Agradeço imensamente pelos apontamentos feitos. Espero que volte mais vezes e fique em nosso hotel eSuites Sorocaba. Cordialmente, Edvandro Costa Gerente Geral

8/10 Good

James, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful. They spoke both English and Portuguese and also helped with questions about area and transportation.
Stayed 3 nights in Feb 2020
Response from Edvandro Costa - Gerente Geral on 27 Feb,2020
Dear James, Thank you for choosing e Suites Sorocaba by Atlantica as your lodging option in Sorocaba. We are very pleased to realize that we have achieved our goal of offering you quality service. I hope to be able to welcome you again at eSuites Sorocaba by Atlantica Hotels in a next opportunity! Edvandro Costa Geral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff are exceptionally friendly and are very accommodating to the best of their abilities! I even forgot my adaptor for using US electronics at home and they lent me one held by the hotel for this very reason.
Stayed 2 nights in Jan 2020
Response from Edvandro Costa - Gerente Geral on 27 Feb,2020
Dear Mr. Mrs Thank you for choosing e Suites Sorocaba by Atlantica as your lodging option in Sorocaba. We are very pleased to realize that we have achieved our goal of offering you quality service. I hope to be able to welcome you again at eSuites Sorocaba by Atlantica Hotels in a next opportunity! Edvandro Costa General Manager

6/10 Okay

Kris

Liked: Cleanliness, staff & service, room comfort
The hotel is right next the mall which is nice but the hotel itself is pretty dated. There is really no lobby to speak of. The rooms are sparse and the décor is older but they are clean. The breakfast offered is not impressive.
Stayed 3 nights in May 2019
Response from Eliana Fonseca - General Manager - Transamerica Ex on 14 May,2019
Dear Mr/Mrs. Kris, Thank you so much for sharing your experience with us. It was a pleasure to welcome you! Know that your opinions are very important to us, so we will take all your notes into account to work on future improvements. know that we will always be available to receive you!

10/10 Excellent

Cathleen , Sorocaba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Transamerica
Wonderful hotel. Large rooms, clean, comfortable and great location! Mall right on the side of the hotel.
Stayed 4 nights in Apr 2018
Response from Eliana Fonseca - Gerente Geral - Transamerica Exec on 2 May,2018
Dear Ms. Cathleen, It was a pleasure to welcome you and we appreciate your comments, we are glad to know that you appreciate the quality of our service, general infrastructure and facilities. Your impressions are very important to us and we will always be at your disposal to welcome you. Count on us! Eliana Fonseca - General Manager - Transamerica Executive Sorocaba

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone at TransAmerica were absolutely amazing. Very friendly, and accommodating. The rooms were clean, and he beds are comfortable. The hotel is very close to iguatemi mall, which is a beautiful place to shop and eat. The hotel restaurant was also fantastic. Overall I highly recommend TransAmerica.
Stayed 5 nights in Sep 2017

6/10 Okay

Verified traveller

10/10 Excellent

Gelton, Pleasanton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room and good breakfast
The room was clean, the staff was really helpful, great location, there's a mall really close to the hotel, awesome breakfast

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Scott, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid choice by the airport
Room and staff were good. Quality of room service was a bit lacking though.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very nic hotel near the airport

2/10 Terrible

Marco, San Antonio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Low cost/benefit ratio
Cost benefit not worth it: very expensive for small, uncomfortable room. The air conditioning noise level is almost impossible to deal with.

10/10 Excellent

NadeR, Mtl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect spot for 2 day trip to Sorocaba
We stayed here for XMas, as its close to a nearby village where we wre visiting family . Excellent stay for a reasonable price .

8/10 Good

Kent, KY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Transamerica Sorocaba
The hotel and staff were great. As an American though, I wish there was more options for American TV. But it is Brazil, so I can't complain too much. Overall the value was very good and the food at the restaurant was great.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best in Sorocaba
Sorocaba has not much to offer in terms of Hotels, however this is a decent Hotel.

8/10 Good

David, Houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and well run with a responsive staff. Next door to a large mall with food close by, although nothing fancy. I would stay here again and recommend it. Seemed to be mostly a business clientele.

8/10 Good

jeff, wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Sorocaba
Hotel was good, it's a bit far from any resturants, but Sorocaba is quite disperse anyway, so you need a car/taxi to get anywhere. Staff were helpful

10/10 Excellent

Tim O'Connor, Iowa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very satisfactory in every way. The staff was helpful but not intrusive. The breakfast was excellent. The only downside was the access in and out. The hotel is located next to a large shopping mall and at certain times of the day getting in and out was a little difficult. Overall I would highly recommend the Transamerica Executive - The First.

8/10 Good

Verified traveller

Liked: Staff & service
Decent hotel
Hotel was nice. Last time I stayed at the IBIS. Transamerica was much better.

8/10 Good

Stela M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Luiz Roberto

Stayed 2 nights in Jan 2024

10/10 Excellent

MURILO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima opção em Sorocaba, perto do Campolim
Ótima estadia, bom custo benefício, café da manhã melhorou muito depois da mudança de administração. às vezes, temos problemas com estacionamento, com cobrança duplicada. Informamos no checkin a placa do carro, mas depois o manobrista informa novamente o carro, e no checkout surge mais uma cobrança indevida.
Stayed 2 nights in Jan 2024

10/10 Excellent

Reynaldo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Eduarda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conforto e qualidade garantida!
Atendimento excelente, quarto muito confortável, da vontade de passar todo final de semana lá. A comida é maravilhosa, pedimos pizza a noite, e que pizza boa! Recomendo 100%. Se tornou meu hotel favorito de Sorocaba
Stayed 1 night in Jan 2024

10/10 Excellent

Reynaldo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Tivemos uma excelente experiência. Quarto espaçoso. Funcionários atenciosos, ótimo atendimento e café da manhã com muitas opções.
Stayed 5 nights in Dec 2023

10/10 Excellent

LUCIANO VINICIUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel sempre usado para viajar
Stayed 1 night in Jan 2024

6/10 Okay

Luciane

Liked: Staff & service
substituir as fechaduras obsoletas.
Tivemos um problema na madrugada do dia 01.01.2024 pós jantar de ano novo. A fechadura da porta do quarto não abriu de jeito nenhum e não havia ninguém da manutenção. O recepcionista muito prestativo, ficou mais de 1 hora tentando e precisou fazer um furo na porta e abrir com um arame a porta por dentro.Ele antes de ter quer perfurar a porta de madeira, havia no nos oferecido outro quarto para irmos dormir, mas como, sem nossas roupas e itens pessoais que estavam retido no nosso quarto (801). Absurdo! Primeiro dia do ano e nós sem podermos entrar no nosso quarto.
Stayed 1 night in Dec 2023

8/10 Good

VINICIUS

Stayed 5 nights in Dec 2023

6/10 Okay

LUIS C S

Travelled with family
Liked: Cleanliness, staff & service
Apartamento espaçoso, ar condicionado barulhento. Não foi avisado que a piscina e sauna estavam desativadas, tampouco houve desconto na tarifa. Café da manhã ok.
Stayed 1 night in Dec 2023

8/10 Good

Helena

Business traveller
Liked: Cleanliness, staff & service, room comfort
Muito bom
O quarto era muito bom, porém o secador não funcionava e o ferro de passar não esquentava também. Mas o atendimento é 10 e localização tambem
Stayed 1 night in Dec 2023

10/10 Excellent

Wagner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima localização
Hotel incrível, um lugar maravilhoso e começando pelo ótimo atendimento das meninas e principalmente do Luiz que nos recebeu com carinho, educação e rapidez. Quartos limpos obrigado Edna, e um delicioso café, fica do lado do shopping.
Stayed 2 nights in Dec 2023

8/10 Good

vera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente localização
Bom custo benefício! Muito próximo ao shopping, precisa um pouco de manutenção, café da manhã pouca variedade de fritas e embora coloque que possui restaurante o mesmo não funcionava para refeições, vendem congelados
Stayed 1 night in Dec 2023

8/10 Good

Simone C

Stayed 1 night in Dec 2023

10/10 Excellent

Emerson Luiz

Stayed 1 night in Nov 2023

10/10 Excellent

Cesar

Stayed 1 night in Nov 2023

10/10 Excellent

Gilnei

Stayed 1 night in Nov 2023

10/10 Excellent

Ricardo Carneiro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOSTEI DO TAMANHO DO QUARTO. BEM ESPAÇOSO
Stayed 2 nights in Nov 2023

10/10 Excellent

Vilmara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Gerente geral on 22 Nov,2023
Prezada Sra. VilmaraAgradeço por escolher o hotel eSuites Sorocaba como sua opção de hospedagem. Saber que conseguimos a entregar uma hospedagem nota 10 é motivo de muita alegria para o nosso time.Receber seu comentário é fundamental para melhoria dos nossos serviços.Ao retornar conte sempre com nossa equipe para bem servir e cuidar de cada um que confia na gente.Cordialmente,Edvandro CostaGerente geral