Souk Al Marfa

The staff. Everyone was a different level of hospitality, very impressed. Jericho in the restaurant had a smile on his face every minute of the day and couldn’t have been more helpful. Housekeeping staff for room 508 were superb, 11/10. Reception staff so helpful as well as concierge. Chefs in the restaurant were so friendly, patient and helpful. The standout of this hotel was how excellent the staff are.

Great property! We loved it!

I was impressed by the elegance and refinement of The Lana, Dorchester Collection Dubai — truly exceptional hospitality throughout my stay. My visit fell just days before my birthday, and during breakfast at Riviera I was unexpectedly surprised by the maître d’, Nanouka, with a specialty from the menu, a candle, and a Riviera keepsake. It was a thoughtful gesture, perfectly aligned with the hotel’s understated style. What made the experience even more meaningful was a conversation about music. After learning I enjoy classical music and play the piano, Nanouka mentioned the Georgian composer Giya Kancheli. When I shared that I enjoyed his work but couldn’t find piano scores, she independently followed up with links to several of them — a rare level of attentiveness. Special thanks as well to Renel at the Concierge desk for his professional and attentive assistance with my travel arrangements. Outstanding experience in every sense.