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Reviews of Budget Inn Express

2 out of 5
Budget Inn Express
617 N Mecklenburg Ave, South Hill, VA

Reviews

3.0
Rating 10 - Excellent. 1 out of 17 reviews" "
Rating 8 - Good. 0 out of 17 reviews" "
Rating 6 - Okay. 1 out of 17 reviews" "
Rating 4 - Poor. 2 out of 17 reviews" "
Rating 2 - Terrible. 13 out of 17 reviews" "

3.0/10

Cleanliness

4.2/10

Staff & service

3.0/10

Amenities

3.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Kwong Yu

Business traveller
Disliked: Cleanliness, property conditions & facilities
The place was dirty
Stayed 1 night in Apr 2024

4/10 Poor

Yesenia

Disliked: Cleanliness, property conditions & facilities
rooms had a smell that we could barely stand
Stayed 4 nights in Dec 2023

2/10 Terrible

Wesley

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel for a friend who had a roadside emergency. Once he got there, they charged him again, after I’d already paid. Had to go through Expedia and got a partial refund. But the room was absolutely filthy. My friend didn’t even feel comfortable changing clothes or showering there it was so nasty. The police showed up twice during the night when he was there, once for the neighboring room where the guest was having paranoid delusions of being watched/room broken into.
Stayed 1 night in Jan 2023

2/10 Terrible

Jared

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The picture of the room online isn't the room you get. Patched up holes all over the walls. The bathroom was undescribable. Avoid the hole in the floor when you walk into the room that's only covered by the carpet. Cockroaches everywhere. It was disgusting. And this is review is for room 103 but I'm sure the rest of the hotel is the same.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing, room dirty , dirty towels Sink leaking, no hot water . Have some man on a bike going in rooms Poor service
Stayed 2 nights in Dec 2019

2/10 Terrible

AqParkRose, Virginia

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this place looks like a addict and prostitution Haven!!!! The worst
Stayed 1 night in Nov 2019

4/10 Poor

Kurt

Stayed 1 night in Oct 2019

2/10 Terrible

Clarence

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real dump
I paid cash, then stayed in room for 30 min. And left to find a better motel. A tent in the middle of a busy, filthy train track would have been better. There was no ice,no tv, no glasses, no soap, no wifi,. The sheets and pillow cases were marked and dirty. There was poor lighting, holes in walls and furniture. Dangerous front step for wife. Nothing was plugged in when we arrived. He tried to get more money. He said i got the best room. (WOW) We left without getting our money back. You should be ashamed of yourselves for representing such a disgraceful dump.
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

2/10 Terrible

Land

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Towels were terry cloth. Carpet was wet from AC leaking. Tube was nasty. No toilet paper. Did not feel safe.
Stayed 1 night in Sep 2019

2/10 Terrible

Paresh

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bugs in the room, everything broken bad smell. No toilet paper
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was friendly, but I found a dead insects in the linens, and the refrigerator was unplugged with a previous tenants food and drink growing in it.
Stayed 1 night in Jul 2019

2/10 Terrible

PoppyApplesauce, Williamsburg

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not only is the hotel in disrepair (big holes punched out in the drywall and the door; a locking door that needs jiggling to open; cigarette holes in the bedspread), I saw two crawling bed bugs on my sheets before leaving. The owner has not yet refunded my money despite numerous attempts by me in person and by Expedia representatives to gain his permission to refund my room. How dare you charge someone for a room that they couldn't stay in because it was infected with bedbugs. How dare you refuse to accommodate Expedia service reps who ask permission to cancel the transaction. The owner yelled loudly at me and kicked me out of his office, though I was being polite, clear, factual, and firm. I didn't ask for extra money for cleaning my clothing or luggage. I just wanted to be refunded my charge for the room which was unusable, dirty, and infested with biting parasites.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

2/10 Terrible

Doni

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was infested with bedbugs.
Response from General Manager on 17 Aug,2016
Hello Doni, We apologize for your stay. We recently had pest control in all the rooms and around the property. We recently just finished renovating the roof and rooms of the property as of August 2016. Rooms have been completely remodeled, including new carpet, mattresses, TVs, etc. Thank you for your review and we hope you come back again to visit.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aweful stay
Aweful stayed for less than an hour found bugs in the bed, no hot water, toulet backed up and when talked to front desk simply stated had no more rooms so I left.
Response from General Manager on 9 Aug,2016
Hello, Thank you for your honest review. I'm sorry your stay was unsatisfactory. However, we recently just finished renovating the roof and rooms of the property as of August 2016. Rooms have been completely remodeled, including new carpet, mattresses, TVs, etc. We are striving for complete satisfaction from our guests, and feedback is important to us as we continue to improve our rooms. Once again, thank you for your review and we hope you come back again to visit.