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Reviews of Holiday Inn Express & Suites South Hill, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites South Hill, an IHG Hotel
1840 North Mecklenburg Avenue, South Hill, VA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 266 out of 378 reviews" "
Rating 8 - Good. 79 out of 378 reviews" "
Rating 6 - Okay. 11 out of 378 reviews" "
Rating 4 - Poor. 5 out of 378 reviews" "
Rating 2 - Terrible. 17 out of 378 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the north side of town (a few miles from downtown) but within walking distance of Kahill's restaurant which is worth something. Large room, comfortable bed, very decent hotel breakfast buffet. With us not on the top floor, we heard stomping around from above at all hours but that may have just been the luck of the draw to have had something like 300 pound insomniacs up there.
Stayed 1 night in May 2024

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant all around
Stayed 1 night in Apr 2024

10/10 Excellent

Sheri, Vail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and accommodating. Property was very clean. I highly suggest ordering delivery from the nearby Italian restaurant. There’s a McDonalds in walking distance.
Stayed 1 night in Apr 2024

10/10 Excellent

Margo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 4 yr old loved the bouncy beds and breakfast!
Stayed 1 night in Mar 2024

2/10 Terrible

Latoya

Stayed 2 nights in Feb 2024

10/10 Excellent

Michael and Holly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful breakfast!

10/10 Excellent

PATRECE

Travelled with family, Business traveller, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great stay…Friendly staff and comfortable beds! Housekeeping was great
Stayed 3 nights in Dec 2023

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As good as it gets
Everything was as good as can be - spotless rooms, comfortable bed, blackout shades, well equipped room and bathroom. And, above all, quiet, a very restful experience.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. Great breakfast buffett
Stayed 1 night in Dec 2023

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and a New Property. Highly recommend this property for your future stays.
Stayed 1 night in Dec 2023

10/10 Excellent

Adrienne

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Brandon on 2 Jan,2024
Thank you for your review. We are glad to hear that you enjoyed your stay with us.

8/10 Good

Peggy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Lisa

Stayed 1 night in Dec 2023
Response from Brandon on 10 Dec,2023
We are sorry to see that there were some problems with your reservation and that we were unable to fix the errors.

10/10 Excellent

Erika

Stayed 1 night in Nov 2023
Response from Brandon on 10 Dec,2023
Thank you for your review.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Holiday Inn totally changed my image of the company. It's state of the art, and better than Hampton, Courtyard, et. al. Great hi-def tv with every channel imaginable. The breakfast buffet is terrific, with the WARM cinnamon buns almost Cinnabon quality. All room/bath fixtures above par too. Next time I travel, I'll consider H. Inn Express, and will check for reviews. I doubt they are all as good as this one. Also, South Hill has a wonderful restaurant, 313 Franklin. A great stay all around.
Stayed 1 night in Oct 2023
Response from Brandon on 7 Nov,2023
Thank you William for this amazing review. We are so glad to hear the amazing time that you had while you were here and hope to see you again.

10/10 Excellent

valda

Stayed 1 night in Sep 2023
Response from Brandon on 22 Oct,2023
Thank you for your feedback we are glad to see that you enjoyed your stay.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Brandon on 9 Oct,2023
Thank you for your review. We are glad to hear you enjoyed your stay.

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Brandon on 28 Sept,2023
Thank you so much for your review.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Sep 2023
Response from Brandon on 19 Sept,2023
Thank you for your review.

8/10 Good

Caitriona

Travelled with family
Liked: Property conditions & facilities, room comfort
Started off rough but ended up good!
Over all was good, the 1st room I was given sheets were dirty but I was given another room quickly
Stayed 1 night in Sep 2023
Response from Brandon on 18 Sept,2023
Sorry for the inconvenience but we are glad we were able to fix that mistake for you and that you enjoyed the rest of your stay with us.

10/10 Excellent

Alexus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is fairly new and very clean. The staff members were great and very accommodating. There is free breakfast with lots of options. Overall, we enjoyed our stay!
Stayed 4 nights in Sep 2023
Response from Brandon on 17 Sept,2023
Thank you for your review. We are glad to see that you enjoyed your stay.

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place.
Stayed 1 night in Sep 2023
Response from Brandon on 17 Sept,2023
Thank you for your review. We are glad to see that you enjoyed your stay.

10/10 Excellent

Zachary

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Brandon on 13 Sept,2023
Thank you for your review. We're glad to see that you enjoyed your stay.

6/10 Okay

Dawn

Business traveller
Disliked: Staff & service, amenities
Air conditioner broke in the middle of the night and the floor noise at 3:00 am was unacceptable. I did try to check in early and was laughed at by the staff woman behind the counter. She didn’t offer to keep our bags or offer an estimated time as to when our rooms could potentially be ready
Stayed 2 nights in Aug 2023
Response from B on 28 Aug,2023
We are sorry for the problems that you experienced while staying with us and will do our best to improve for any future stays.

8/10 Good

Jaye

Stayed 1 night in Aug 2023
Response from Brandon on 17 Sept,2023
Thank you for your review. We are glad to see that you enjoyed your stay.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice. The building was clean, mostly well kept; we had some tile damage in the bathroom but nothing horrible. It's next to a service station but it was still relatively quiet outside and 24hr food was just across a service road. We had a very nice, restful stay!
Stayed 3 nights in Aug 2023
Response from Brandon on 16 Aug,2023
Thank you, Maria, for this wonderful review. We are glad to hear how much you enjoyed your stay and we hope to see you again in the future.

10/10 Excellent

Chriz

Stayed 1 night in Aug 2023
Response from Brandon on 28 Aug,2023
Thank you for your review.

8/10 Good

Darlene, Daytona Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was good, staff very accommodating and very good breakfast with lots of options.
Stayed 1 night in Jul 2023
Response from Brandon on 23 Jul,2023
Thank you for your review. We are glad to hear that you enjoyed your stay.

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from Brandon on 23 Jul,2023
We are happy to see that you enjoyed your stay and hope to see you again.

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Very clean, comfortable beds and super thoughtful to have gluten free bagels for breakfast. Will stay again.
Stayed 1 night in Jul 2023
Response from Brandon on 23 Jul,2023
Thank you for your review. We are glad to hear that you enjoyed your stay.

10/10 Excellent

Roy

Stayed 1 night in Jul 2023
Response from Brandon on 10 Aug,2023
Thank you for your review.

10/10 Excellent

Delores

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very.courteous and helpful. Nice quiet location with comfortable room and bed for a good night’s rest. This was my second stay and would definitely use it again!
Stayed 1 night in Jul 2023
Response from Brandon on 21 Jul,2023
Thank you Delores for this review. I'm glad that you are enjoying your stays with us and hope that we'll see you again in the future.

10/10 Excellent

Jesse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean nicely managed hotel.
Stayed 2 nights in Jul 2023
Response from Brandon on 17 Jul,2023
Thank you for this awesome review. We are so glad to hear that you enjoyed our hotel and hope that you'll stay with us again.

10/10 Excellent

Jacqueline

Stayed 1 night in Jul 2023
Response from Brandon on 8 Aug,2023
Thank you for your review.

10/10 Excellent

Janise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Brandon on 16 Jul,2023
Thank you for this review. We are glad to see you enjoyed your stay.

6/10 Okay

Ashante

Travelled with family
Overall hotel was average. Staff was kind but made some mistakes due to being new. Room had items left behind by previous guests on the floor and window in room had dirty handprints on them from the outside. Free breakfast was less than desirable and this hotel is not in town so you’ll need to travel one exit up for more food options. Truck stop next door with a McDonald’s and subway. No pets allowed including service animals.
Stayed 2 nights in Jul 2023
Response from Brandon on 16 Jul,2023
We apologize that you experienced problems during the stay you had with us. I see there is confusion we do allow animals that are deemed service animals but no we do not allow pets.

2/10 Terrible

Maria

Travelled with family
Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Brandon on 16 Jul,2023
We apologize for any inconvenience you experienced during your stay.

10/10 Excellent

James e Harrison

Stayed 1 night in Jul 2023
Response from Brandon on 28 Jul,2023
Thank you for your review. We are glad to hear that you enjoyed your stay and hope we'll see you again.

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Brandon on 4 Jul,2023
Thank you for your review. We are glad to hear that you enjoyed your stay.

8/10 Good

Van

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Brandon on 28 Jun,2023
Thank you for your review.

8/10 Good

Yanick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Brandon on 26 Jun,2023
Thank you for your review.

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
The first thing I noticed is that is was very clean. Which is a plus for me so great job from the staff.
Stayed 1 night in Jun 2023
Response from Brandon on 26 Jun,2023
Thank you for your review. We try our best to keep our hotel as clean as possible and it's always nice to hear when it is recognized.

2/10 Terrible

Cheryl

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Locals not allowed to book. This policy should have been shared at check in.
Stayed 1 night in Jun 2023
Response from Brandon on 25 Jun,2023
We apologize for the inconvenience of this.

6/10 Okay

Arlene

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023
Response from Brandon on 25 Jun,2023
Thank your for your review.

6/10 Okay

Jennifer

Stayed 1 night in Jun 2023
Response from Brandon on 19 Jun,2023
Thank you for your review.

10/10 Excellent

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet and relaxing. Not alot of dining options
Stayed 3 nights in Jun 2023
Response from Brandon on 13 Jun,2023
Thank you for your review. We are glad to hear your enjoyed your stay.

10/10 Excellent

Marcus

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Quite area
Stayed 2 nights in Jun 2023
Response from Brandon on 13 Jun,2023
Thank you for your review. We are glad to hear your enjoyed your stay.

8/10 Good

Helen B.

Liked: Cleanliness, property conditions & facilities
The bed are a comfortable sleep. The front seat reception cold have been more courteous. The outside side trash receptacle overflowed from Saturday afternoon until Sunday morning.
Stayed 2 nights in Jun 2023
Response from Brandon on 7 Jun,2023
Thank you for your review. We are glad to see that you enjoyed your stay. Though we do apologize for outside trash and will work to keep that area better maintained.

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One bad employee.
Our stay was wonderful for the room I was in but the room my daughter and her family on Saturday the room was not cleaned trash was not emptied. Called for down to front desk around 6 and the female staff was rude condescending and unhelpful. Her attitude left us with the feeling of wanting to check out.
Stayed 3 nights in May 2023
Response from Brandon on 1 Jun,2023
Thank you for your review. We do apologize for the issues you experienced while you were here and we will look into this and correct the habits of this staff member.

8/10 Good

Khareena

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good property for the value. McDonald's (though their customer service could use some help) across the street was a great for the kids.
Stayed 2 nights in May 2023
Response from Brandon on 31 May,2023
Thank your for your review.