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Reviews of Microtel Inn & Suites by Wyndham South Hill

2 out of 5
Microtel Inn & Suites by Wyndham South Hill
111 Arnold Drive, South Hill, VA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 225 out of 334 reviews" "
Rating 8 - Good. 75 out of 334 reviews" "
Rating 6 - Okay. 19 out of 334 reviews" "
Rating 4 - Poor. 9 out of 334 reviews" "
Rating 2 - Terrible. 6 out of 334 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

P. Gail

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean facility and property. Good parking.
Stayed 1 night in May 2024
Response from General Manager Michelle on 20 May,2024
Hello P.Gail!Thank you so much for staying with us! We appreciate you and your words. Have a wonderful day and we hope to see you again soon.

10/10 Excellent

Samuel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient
Stayed 2 nights in May 2024
Response from General Manager Michelle on 11 May,2024
Hello Samuel!Thank you so much for staying with us! We appreciate you! Hope to see you again soon.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from General Manager Michelle on 7 May,2024
Hello Arthur!Thank you so much for staying with us! We hope to see you again soon.

8/10 Good

Derek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet visit this time - stay here often
Stayed 5 nights in Apr 2024
Response from General Manager Michelle. on 6 May,2024
Hi Derek,We must do something well for you stay often. Yahoo! Thank you for staying with us.

8/10 Good

brad

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was a very pleasant experience.
Stayed 3 nights in Apr 2024
Response from General Manager Michelle on 14 Apr,2024
Hello Brad!Yahoo! Thank you. We hope to see you again soon.

10/10 Excellent

Alfreda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager Michelle on 14 Apr,2024
Thank you Alfreda!We are so happy you enjoyed your stay. We appreciate you and hope to see you again.

6/10 Okay

Kim

Stayed 2 nights in Feb 2024
Response from General Manager Michelle on 29 Apr,2024
Hello Kim!Thank you so much for taking time out to rate us. We appreciate you and your score. Have a great day!

8/10 Good

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The staff was friendly and made sure we had everything we needed
Stayed 1 night in Apr 2024
Response from General Manager Michelle on 3 Apr,2024
Awe Courtney!Thank you so much for staying with us! We appreciate you and hope to see you again.

8/10 Good

Derek

Business traveller
Liked: Cleanliness, amenities
They treat the M-F weekday guest well. Different breakfast choices
Stayed 11 nights in Mar 2024
Response from General Manager Michelle on 23 Mar,2024
Hello Derek! Thank you so much for staying with us! We appreciate your kind words! We hope to see you again soon.

8/10 Good

Lynn

Stayed 1 night in Mar 2024
Response from General Manager Michelle on 12 Apr,2024
Hello Lynn!You are the best! Thank you so much for your score! We are so happy you enjoyed your stay.

10/10 Excellent

Florence, Yonkers

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The area felt safe. Room was clean. Pillows comfy. Water pressure fur shower excellent.
Stayed 1 night in Mar 2024
Response from General Manager Michelle on 18 Mar,2024
Hi Florence! We are so glad you enjoyed your stay. We appreciate your words and you! We hope to see you again soon!

10/10 Excellent

jasmine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and cute space. Reading nook in the window. I'm OCD so I did clean the bathroom again. For breakfast there was a waffle maker, crispy bacon, egg patties, biscuits, corn beef hash,muffins, bagels, toast, cereal, yogurt, milk, juices and coffee. Nice indoor pool and gym. Will be back!
Stayed 1 night in Mar 2024
Response from General Manager Michelle on 17 Mar,2024
Hello Jasmine!Thank you! What a great review! We appreciate you and your words. We will definitely see you again!

4/10 Poor

Alexandra

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager Michelle on 14 Mar,2024
Hello Alexandra!We hate to hear this. We do want you to know if was a honor to serve you. Have great day!

4/10 Poor

Jill

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager Michelle on 11 Mar,2024
Hello Jill,We are so happy you stayed with. It’s a honor to serve you. Have a great day!

10/10 Excellent

Alonzo

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from General Manager Michelle on 4 Mar,2024
Hello Alonzo!Thank you so much for staying with us. We hope to see you again soon!

10/10 Excellent

Salina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just a nice stay
Stayed 2 nights in Feb 2024
Response from General Manager Michelle on 23 Feb,2024
Hi Salina!Yahoo! We are so happy you enjoyed your stay. Thank you so much for the kind words and we hope to see you again soon.

6/10 Okay

Ahmad

Travelled with family and small children
Disliked: Staff & service
The staff should work on being more friendly to guest. During check in there was no greeting or tour/mention of amenities. (Just are you checking in) hospitality, was at an all-time low in my opinion for check in and check out.
Stayed 2 nights in Feb 2024
Response from General Manager Michelle on 19 Feb,2024
Hello Ahmad. This unsettling and we hate to hear it. We are working on this as we speak. We appreciate you words and hope you have a great day.

10/10 Excellent

Tyler

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from General Manager Michelle on 18 Feb,2024
Hello Tyler! Thank you for staying with us! We appreciate you so much! See you the next time you come to South Hill!

2/10 Terrible

Alphonzo

Stayed 2 nights in Jan 2024
Response from General Manager Michelle on 23 Mar,2024
Hello AlphonzoThank you for staying with us. It was a honor to serve you. Enjoy your day!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager Michelle on 7 Feb,2024
Hello Robert!Thank you so much for staying with us! We are very happy that you enjoyed your stay! We do hope to see you again!

8/10 Good

ALISHA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager Michelle on 4 Feb,2024
Hello Alisha,Thank you so much for the amazing score. We appreciate you and hope to see you soon. Have a fabulous day!

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was modern & staff was great, room was comfortable.
Stayed 3 nights in Jan 2024
Response from General Manager Michelle on 24 Jan,2024
Hello Rick!Thank you so much for staying with us! We appreciate your words! I will definitely tell the staff. Hope to see you again soon! Have a great day!

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was great, they had bananas which oddly is my barometer for a good bfast.
Stayed 1 night in Jan 2024
Response from General Manager Michelle on 22 Jan,2024
Hello Lauren!Thank you so much for staying with us! We appreciate you and your words. We love bananas too! Hope to see you again soon.

10/10 Excellent

Phil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from General Manager Michelle on 16 Jan,2024
Hello Phil, Thank you for choosing us when you came to South Hill. We hope to see you again soon.

10/10 Excellent

DongXia

Liked: Cleanliness, property conditions & facilities
Breakfast is not good.
Stayed 1 night in Jan 2024
Response from General Manager Michelle on 13 Jan,2024
Thank you DonXia We are not sure if that is a typo but our breakfast is the best in the town! We are the only hot breakfast! We wouldn’t dare to do continental for our guest, they deserve the best! Thank you for the wonderful score! Have a great and fabulous day!

6/10 Okay

Jennifer

Business traveller
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I was locked out of my room for three hours and the staff there didn’t offer to pay for anything instead my husband fixed the door and wasn’t reimbursed for nothing because the hotel staff couldn’t do anything :( so bad experience
Stayed 1 night in Jan 2024
Response from General Manager Michelle on 11 Jan,2024
Hello Jennifer!This is shocking. I have not heard of anything about anyone being locked out for 3 hours. We have battery pack jumpers, so we do have items in place to be able to jump start a door. I am so upset in hearing this. 3 hours is unacceptable. I will look into the claim and we fix the discrepancies.

10/10 Excellent

Kenya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from General Manager Michelle on 8 Jan,2024
Hello Kenya. Happy New Year! We are thrilled that you enjoyed stay. We hope to see you again soon.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Response from General Manager Michelle on 8 Jan,2024
Hello Thomas! I am so excited you enjoyed your stay. We thank you so much for staying here. Hope to see you again soon.

10/10 Excellent

DongXia

Liked: Cleanliness, property conditions & facilities
Breakfast was terrific.
Stayed 1 night in Jan 2024
Response from General Manager Michelle on 8 Jan,2024
Hello DongXia!Thank you so much for staying with us! We are so happy you enjoyed your stay. We think the breakfast is amazing as well. We look forward in seeing you in the future.

10/10 Excellent

hesti

Stayed 1 night in Jan 2024
Response from General Manager Michelle on 8 Jan,2024
Hello Hesti!Happy New Year! Thank you for staying with. We are thrilled you enjoyed your stay. We hope to see you again soon

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice new building, nice staff, safe area. Just what we needed
Stayed 1 night in Jan 2024
Response from General Manager Michelle on 4 Jan,2024
Hello Matthew!Thank you so much. We appreciate you and your words. We hope to see you again soon!

8/10 Good

Sunshine

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
My father and I had a lovely stay. I never was woken up by someone causing noise, rare in a hotel and nice! The roads were awful but the parking lot for you all was good! The only suggestions I have is... Hair dryer (in bathrooms) - every hotel supplies these, so I was expecting and you all but didn't have it and of course I didn't bring mine. The beds were comfortable, could of used dresser space, no where really to put your clothes, not great wrinkled in suitcases the whole stay. There was no plug for one of the lamps on the side of bed, book reading light. I was very relaxed and comfortable by whole stay! Oh GREAT breakfast, except expired milk, told cook, she acknowledged, next morning, same milk with same expired date on it, that curdled when poured in hot coffee, great test to see if milk is bad. So, a good amount of criticism, good and bad.
Response from General Manager Michelle on 4 Jan,2024
Hello Sunshine! Thank you so much for staying with us. We appreciate your words. We hope to see you again soon!

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager Michelle on 4 Jan,2024
Hello Sam! Thank you so much for staying with us. Happy New Year! See you again soon!

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manger Michelle on 30 Dec,2023
Hello Sandra! Thank you so much for staying with us and giving the awesome score. Happy New Year!

10/10 Excellent

Maryanna

Stayed 1 night in Dec 2023
Response from General Manager Michelle on 29 Dec,2023
Hello Maryanna!Thank you so much for staying with us! We appreciate you and hope you have a wonderful holiday weekend! Happy New Year!

10/10 Excellent

Jodie

Stayed 1 night in Dec 2023
Response from General Manager Michelle on 25 Dec,2023
Hello Jodie!Thank you so much for staying with us! We are thrilled you enjoyed your stay. We hope you have the best holiday ever! Merry Christmas to you if that ok or Happy Holidays! See you again soon.

10/10 Excellent

Charlotte

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager Michelle on 23 Dec,2023
Hello Charlotte,Thank you so much for staying with. We appreciate you and are so excited you enjoyed your stay. Hope to see you again soon.

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, beds were great, clean and well maintained, and quiet. Several restaurants nearby. Would definitely stay here again.
Stayed 1 night in Dec 2023
Response from General Manager Michelle on 2 Feb,2024
Hello Judith!Thank you so much for staying with us! We appreciate your words. We cannot wait to see you again! Enjoy your day!

6/10 Okay

Terri

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice hotel, poor service.
Check in was slow, room was good except for noise in middle of night, doors slams and trucks revving up. Lots of workers stayed and got up very early. Coffee pot tray was missing and so was our do no disturb. Last day, kitchen help did not arrive to fix breakfast. :(
Stayed 3 nights in Dec 2023
Response from General Manager Michelle on 17 Dec,2023
Hello Terri!We do apologize we housed rescue crews while you were there. Our breakfast team unfortunately arrived at 8 because of power outages. We deeply apologize for them and also the power outages around the hotel. Thank you for allowing us to serve you. Also for saying our hotel was nice and décor was great!

6/10 Okay

Tim

Travelled with partner
Liked: Property conditions & facilities
Checked in late on our reservation. We were given a handicap room. Neither my wife nor I are handicapped . The shower arrangement is designed for wheel chair access. There was no threshold to hold shower water in the shower. Water spills out onto the bathroom floor near a large drain. This makes the floor slippery and treacherous. I asked at check out why this room was given to my wife and I? Got blank stares from the two desk clerks. I told them about shower floor situation and mentioned that I may have come out of the handicap room handicapped. The under side of the shower seats need to be cleaned and disinfected. Nasty
Stayed 1 night in Dec 2023
Response from General Manager Michelle on 17 Dec,2023
Hello Tim,Thank you very much for choosing us when stayed in South Hill. The room was given because that is the original room that was booked online. I am understanding that this is not what you wished so I will fix that on our end to be more clearer when selecting a room online. Thank you for your words. We appreciate you and your time. Have a wonderful day!

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from General Manager Michelle on 18 Dec,2023
Hello John!Thank you so much for staying with us! We are thrilled you enjoyed your stay. Thank you! See you soon.

10/10 Excellent

Rhonda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Response from General Manager Michelle on 17 Feb,2024
Hello Rhonda! Thank you so much for staying with us. We appreciate you and hope to see you again soon.

10/10 Excellent

Nia

Stayed 3 nights in Nov 2023
Response from General Manager Michelle on 25 Dec,2023
Hello Nia!Thank you so much for staying with. We are so happy you enjoyed your stay. We hope you have a great Holiday!

8/10 Good

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel that conveniently located to various stores.
Stayed 2 nights in Nov 2023
Response from General Manager Michelle on 1 Dec,2023
Hello Gloria!Thank you so much for staying with us. We are so happy you enjoyed your stay. We appreciate you and hope to see you again soon.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the property this is the third time me and my family have stayed here when we go to VA. The only issue I had was the fitness center, there was only one dumbbell in the fitness center.
Stayed 3 nights in Nov 2023
Response from General Manager Michelle on 28 Nov,2023
Hello Roger!Thank you so much for staying with us! We are in the process of getting new dumbbells and thankful that you let us know the discrepancy. We appreciate you and it hope to see you again. Have a great day!

4/10 Poor

Joseph

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The bed was terrible. Uncomfortable
Stayed 1 night in Nov 2023
Response from General Manager Michelle on 28 Nov,2023
Hello Joseph! We do apologize that we did not exceed your expectations. We do hope we will let you serve you again in the future.

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property. Friendly staff. Nice hot breakfast.
Stayed 1 night in Nov 2023
Response from General Manager Michelle on 24 Nov,2023
Hello Dawn!Thank you so much for staying with us! Thank you so much for allowing us to serve you. We appreciate your words and I will share with the staff. See you again soon!

2/10 Terrible

Matthew

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Room dirty . Tv would not work and smoke alarm flashed all night
Stayed 1 night in Nov 2023
Response from General Manager Michelle on 23 Nov,2023
Hello Matthew. Thank you for staying with us! We will look into your discrepancies. Thank you for time. It was a pleasure to serve you.

10/10 Excellent

Wondwosen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place.
Stayed 1 night in Nov 2023
Response from General Manager Michelle on 23 Nov,2023
Hello Wondwosen.Thank you so much for staying with us. We are so happy you enjoyed your stay. We appreciate you and your words. Have a great day!

10/10 Excellent

Hugh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Nov 2023
Response from General Manager Michelle on 22 Nov,2023
Hello Huge!Thank you so much for staying with we appreciate you! We hope to see you again soon!