Scuba Diving in Southeast Illinois

"My car broke down on the interstate a few hours south. Hotels.com attempted to get a refund on my stay, however, the hotel staff were hard to reach and originally unaccommodating to the electronic request. Never had a chance to make it to the property and stayed stuck in TN for 3 nights with no word from either company. I was promised by the Hotels.com agent that someone would be in contact but never received a call back or an email."