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"No geral, tive uma ótima experiência no hotel. O quarto é confortável, a limpeza impecável e o pessoal do hotel é extremamente prestativo e atencioso. O café da manhã também é bom, com boas opções e um ambiente agradável. A única situação que me deixou desconfortável foi relacionada ao atendimento via WhatsApp da flatperfeito.com. Solicitei um cobertor por conta do clima frio e a resposta que recebi foi em um tom um pouco crítico, como se eu não tivesse lido as normas expostas. Fizeram questão...

"Superbe séjour en famille et entre amis. Residence magnifique, tres confortable et bien entretenue. Le personnel est tres sympathique et serviable."

"Nice property, very clean and secure. My apartment was clean but Very Angry about the lack of communication with getting my room/apartment information and had to sit outside for more than an hour until they finally found my reservation after showing them multiple receipts of purchase. didnt have my own way of getting in and out of the building due to the mess up and had to wait to be let in when going out because they kept trying to verify i was suppose to be there. The listing said english...

"Apartment was not cleaned. I contacted the customer service to advise about the unacceptable conditions of discusting unclean floor. They promised to clean next day, but didnt. I am waiting for refund and compensation as they informed me. "

"I was not aware that the cleaning fee was charged separately and only learned about it at check-in. I was informed that I would receive the check-in instructions only after making the payment, which was unexpected and did not make for a welcoming arrival experience. "

"Ac wasn’t working, for basically 2 days. Communication is very difficult, all is done through WhatsApp text and rarely you have a real person on the other side. They only gave us 2 bath towels and one hand towel, they charge you extra for another set. The unit wasn’t very clean and bed sheets have spots all over. I will not go back !"