Fridge, microwave, oven, stovetop

Reviews of Hamlet Heights

4 out of 5
Hamlet Heights
10a & 10b Hamlet Court Road, Westcliff-on-Sea, Southend-on-Sea, England

Reviews

4.0
Rating 10 - Excellent. 0 out of 3 reviews" "
Rating 8 - Good. 0 out of 3 reviews" "
Rating 6 - Okay. 1 out of 3 reviews" "
Rating 4 - Poor. 1 out of 3 reviews" "
Rating 2 - Terrible. 1 out of 3 reviews" "

4.6/10

Cleanliness

6.0/10

Staff & service

6.0/10

Amenities

3.4/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The place is fine for what it is. Had a musky smell when we first went in. The carpets are old, there were a number of things damaged. Cooker had two knobs not attached, there was a small box with wires in and it was hanging off second staircase, the soap dish in shower was broken, loo roll left for us had a stain on it and the sofa was covered in animal hair. Just needs some tlc, could be amazing. But we wasn’t there much as was nice weather.
Stayed 2 nights in Aug 2019
Response from Codi from the Reservations Team on 21 Dec,2019
Hi. Thank you for your valuable time to share your honest feedback. We value your business and take your comments very seriously. We have reported to the cleaning and maintenance team the carpet, cooker, soap dish, loo roll, and sofa issues you raised to have it deep cleaned and sorted out for future guest use. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process. We hope to welcome you to our property in the near future to be able to provide you with a much better overall experience.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
The property is OK, had everything you needed, but in need of some tlc. A very multi cultural area.
Stayed 2 nights in Apr 2019
Response from Codi - Reservations Team on 29 May,2019
Hi John, It was our pleasure having you as our guest, and we hope to welcome you back soon!

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pictures are not representative of actual apartments, neighborhood is sketchy and there is no parking- we had to abandon our stay and find another place
Stayed 3 nights in Dec 2018
Response from Ian - Reservations Team on 24 Jan,2019
Thanks for your feedback, Paul. Thank you for pointing out your security and parking concerns. We are happy to let you know that there has not been any security incidents ince we opened business and the area is relatively safe. Parking availability has also been indicated in our listing as we only have street parking around the area. We will make sure though to take those on board and work to provide a better experience for future guests. Thanks again for staying and for being so understanding!