Hotels near Southern Appalachia Railway Museum

"Vanessa was great when we checked in. Rooms were well appointed and updated"

"This was a very nice hotel. The room was nice & quiet. The beds were comfortable. Breakfast was great. My only complaint is a mildew smell in the room. It does not have anything to do with cleanliness, because the room was very clean. "

"While traveling, we received a call that staff didn't have the king room available that we had booked, instead asking if we would take a queen. May asked us to call back. However, no matter how many times we tried, no one answered front desk. Corporate was no help to us. Orbiz/Expedia said that cancelling would forfiet our money. When we arrived we were given the queen and two goodie bags, each containing a bottle of water and a bag of Skinny Pop. No refund or adjustment to the room rate we had paid.There was no hair dyer (guests must check them out), only a tiny bar of soap and one tiny container of shampoo, no hand towels, and the TV didn't work (an employee did fix that), The floor was tacky in areas. Maid was knocking on our door before check out time the next morning. Will never stay here again or recommend it. It was so frustrating for two weary travelers. "

"Nice property. Friendly staff. Enjoyed the bar. Disappointed there is no breakfast."

"There for an early morning medical procedure, the hotel was very nice and the location was convenient to the medical facility I had to be at."

"I especially liked how wild let the outside of the hotel was. It made us feel very safe. The hotel did have a strange smell inside our room. It was too cold to go swimming in the outdoor pool so I don’t know how the condition was. Breakfast was good, but I wish it would’ve had some sort of protein, other than yogurt and milk. Staff was excellent and very friendly. Beds were very comfortable and everything was pretty clean. Overall, I would definitely stay there again because for the price it was a very nice hotel. "

"I booked 3 rooms so that my family would be together. We were on different floors! One room smelled like carpet glue. We were not aware that the property was undergoing major renovations. I chose to pay at property but when we checked out we were told it was paid in full since my parents and in laws were in 2/3 of the rooms and were going to pay for theirs at the hotel. They could not provide a receipt because we booked through Expedia. When I looked on my Expedia account, it said since I was paying at the hotel, a receipt would be provided at the hotel. It was not. I am waiting to see if my credit card will be charged for all 3 rooms or one. I’ve never had this issue before. Overpriced for quality of stay while under renovation. "

"Dumpster under my window was dumped at 3:00 am with truck making repeated loud beeping sounds. Poor insulation between floors making footsteps above loud. "

"Well, when I read that it was rated higher & cheaper than the Holiday Inn, I thought we'd try it out. Really bad breakfast bar, the room smelled, we were quoted one price but charged more, so go to the Holiday or Comfort Inns."