"We checked in late around 10–11pm after a long 6–7 hour drive filled with traffic, exhausted but excited to celebrate my son’s birthday. I was surprised how busy it was for a Sunday night—phones ringing nonstop, multiple guests checking in, others needing assistance. Despite the chaos, the front desk agent (I wish I remembered her name) handled it all with grace. Calm, efficient, and tactful, she acknowledged every guest, prioritized smartly, and managed check-ins while fielding persistent questions from another customer. She even apologized to me while multitasking and never missed a step. Turns out she usually works mornings and was covering a shift—if she’s not a manager, she should be.
The staff overall was warm and welcoming—everyone we passed smiled. My husband used the gym, which had clean, modern equipment. He and my son enjoyed breakfast, and when the biscuits were too hard from the warmer, the staff quickly replaced them with a smile.
The indoor pool was clean, perfectly heated, and kid-friendly (3–5 ft depth). Clean towels and poolside seating were available, with a lovely outdoor patio facing cornfields where the kids dried off.
We paid $134 for a 2-bed suite with a sofa bed—affordable for summer and only 20–30 mins from Hershey Park. I usually struggle to sleep in hotels, but I actually slept well here. We’ll definitely be back. Kudos to the whole team—keep it up!"
