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Reviews of Fortune Resort Heevan - Member ITC's Hotel Group

4 out of 5
Fortune Resort Heevan - Member ITC's Hotel Group
Gupt Ganga, Ishber Nishat, Srinagar, Jammu and Kashmir

Reviews

8.8

Excellent

Rating 10 - Excellent. 8 out of 13 reviews" "
Rating 8 - Good. 3 out of 13 reviews" "
Rating 6 - Okay. 0 out of 13 reviews" "
Rating 4 - Poor. 2 out of 13 reviews" "
Rating 2 - Terrible. 0 out of 13 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Indrapal

Stayed 2 nights in Mar 2024
Response from General Manager on 16 Apr,2024
Dear Mr. Indrapal,Greetings!!! Thank you for taking the time to rate our product services. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions, please don't hesitate to reach out to us.Thanks & Regards,Irfan MirGeneral Manager.

10/10 Excellent

Richa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on 3 Jan,2024
Dear Ms. Richa,Greetings from Fortune Resort Heevan!!! Thank you for taking the time to rate our product & service. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us.Thanks & Regards,Irfan MirGeneral Manager.

10/10 Excellent

Sukriti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fortune Heevan is a very comfortable and nice property in Srinagar. The rooms are clean, well designed and spacious giving a view of the well maintained gardens. Food is excellent with local cuisine on the menu and a separate restaurant just offering Peshawari cuisine. Staff is courteous, with special mention of Khalid at the restaurant who took very good care of us. The hotel is within walking distance from Nishat and Shalimar gardens, however since there is no walking path and the road has moving traffic, walking is not advisable. Sharing cabs are available. Would highly recommend this hotel.
Stayed 4 nights in Jun 2023
Response from General Manager on 20 Jun,2023
Dear Sukriti, Thank you for taking the time to share your review of Fortune Resort Heevan in Srinagar. We are delighted to hear that you enjoyed your stay with us, particularly the clean, spacious rooms, well-maintained gardens, and delicious cuisine. We appreciate your kind words about our staff, especially Khalid, and are glad that they enhanced your experience. Thank you for recommending Fortune Resort Heevan, and we hope to welcome you back in the future.Thanks & Regards,Irfan Mir

10/10 Excellent

Ranjeet

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very close to Nishat garden. Good comfortable rooms. Amazing staff and food.
Stayed 2 nights in Sep 2022

10/10 Excellent

Mohammad Jahangir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience
Stayed 1 night in Jan 2022

4/10 Poor

Rawsab

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
No facilities for entertainment or activities. No heater during cold weather. Restaurant staff prioritised a group of guests over us even though we paid for the stay and service. Overall, not worth the money and could have chosen other options.
Stayed 1 night in Nov 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing. Underwhelming
This property does not warrant a 4 star tag! Rooms are very badly maintained. Upholstery is torn. Horribly cold. Not comfortable at all. Food was also below par( we ordered Kashmiri for dinner). Breakfast buffet was sad. Service at reception was below average.
Stayed 1 night in Oct 2021

10/10 Excellent

Manish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small beautiful boutique hotel in heartof Srinagar
We stayed at this hotel for one night from 8th September to 9th September before starting o our trek in Sonmarg. It is a boutique hotel having 39 rooms. Location is just perfect very close to Dal lake and Nishad garden. The staff is very friendly,, from front desk to room service to restaurant. They go out of their way to help you. Their cab service was also excellent. Food was very tasty at Peshawari Restaurant. Their breakfast had a good spread.They have a huge garden in back of hotel which is beautiful. Their Gym is of good standard.I will recommend this hotel if you are going to Srinagar. We had also booked same hotel for our return journey from trek.
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Hot Water availability issues on some days. Enjoyed our stay and Food was good.
Stayed 6 nights in Dec 2018

8/10 Good

Verified traveller

Our stay at Srinagar !!!
Our 3 days stay were very good.The service & the food were satisfying for us.
Stayed 1 night in Sep 2018

10/10 Excellent

Suresh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved my stay
The most amazing part of my stay was related to the outstanding staff and culture of guest service.
Stayed 6 nights in Jul 2018

10/10 Excellent

Abhishek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort