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Reviews of Abbott House by Viridian Apartments

4 out of 5
Abbott House by Viridian Apartments
Abbott House, Abbey View, Everard Close, St Albans, England

Reviews

8.4

Very good

Rating 10 - Excellent. 6 out of 10 reviews" "
Rating 8 - Good. 2 out of 10 reviews" "
Rating 6 - Okay. 1 out of 10 reviews" "
Rating 4 - Poor. 0 out of 10 reviews" "
Rating 2 - Terrible. 1 out of 10 reviews" "

9.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

8.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Caroline

Stayed 4 nights in Aug 2023

2/10 Terrible

Diana

Stayed 2 nights in Jul 2023

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness, amenities
It's in a good location, and the flat is fairly well equipped, but the access procedure on arrival is very complex and the instructions are not very clear (we had top ring the helpline, and we could hear other arrivals doing the same). There are also some issues with the flat which could / should be addressed: the blinds in the bedroom are ineffective and let a lot of light in at night (they also don't give a great deal of privacy, especially when the lights are on inside). The bedsheet barely fitted and pulled out very easily, so by morning you're sleeping on the mattress. The flat is also very close to the front door, so if you have the windows open at night (and you will, to let some air circulate) then you hear every arrival and departure (especially the food deliveries arriving on scooters).
Stayed 7 nights in Jul 2023
Response from Viridian Apartments on 27 Jul,2023
Hello Richard,Thank you for your feedback regarding your recent stay at our apartment. We are pleased to hear that you enjoyed the location, found the apartment clean, and were satisfied with the available cooking facilities. I have passed the feedback onto the relevant teams to get rectified straight away.We value your feedback and will use it to improve our services. We hope to have the opportunity to welcome you back and provide you with an improved stay in the future.

8/10 Good

Julia

Travelled with family
Liked: Cleanliness
Flat was very clean and spacious. Well placed for park, museums, theatre and town and supermarket. Some noise due to maon road. Very light in bedrooms in morning. Could due with curtains not just blinds.
Stayed 3 nights in May 2023

8/10 Good

CHILING

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The owner did not provide enough dishwashing tablets and bathing gel. They also did not provide any oil, salt or pepper so visitor need to buy everything even only stay for few days.
Stayed 6 nights in May 2023
Response from Alisha at Flying Butler on 16 May,2023
Hello,Thank you for taking the time to leave your feedback.Looking at your reservation I can confirm the shower gel was mentioned but nothing else such as dishwasher tablets. If this was raised whilst you were in house then we would have been more than happy to deliver you some more. We pride on delivering our guests the best service. I have made a note of your feedback and passed onto the relevant teams to ensure this does not happen in future. I hope to welcome you back to one of our 400+ apartments in the near future.

10/10 Excellent

Caroline

Travelled with group
Liked: Cleanliness, room comfort
Stayed 5 nights in Apr 2023
Response from Alisha at Flying Butler on 16 May,2023
Thank you so much for taking the time to leave us your kind review, I am so glad you enjoyed your stay.I hope to welcome you back to one of our 400+ apartments in the near future.

10/10 Excellent

Sabrina

Travelled with group
Liked: Room comfort
Stayed 3 nights in Aug 2021

10/10 Excellent

Petra

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2020

10/10 Excellent

Noorul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020