Lobby lounge
Check availability

Reviews of Fairfield Inn and Suites By Marriott St Charles

2.5 out of 5
Fairfield Inn and Suites By Marriott St Charles
2096 Bricher Rd, St. Charles, IL

Reviews

8.2

Very good

Rating 10 - Excellent. 175 out of 427 reviews" "
Rating 8 - Good. 151 out of 427 reviews" "
Rating 6 - Okay. 60 out of 427 reviews" "
Rating 4 - Poor. 24 out of 427 reviews" "
Rating 2 - Terrible. 17 out of 427 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mark, Arlington

Liked: Cleanliness, staff & service, property conditions & facilities
It’s an older hotel but was clean and nice!
Stayed 1 night in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024

4/10 Poor

Christopher

Business traveller
Disliked: Amenities, property conditions & facilities
This is an old hotel with antiquated furnishings and fixtures. They use a lot of air freshener to mask the funk. Seems to be below the average standards of Marriott properties. Needs an update badly.
Stayed 1 night in Apr 2024

10/10 Excellent

Alma Mia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to amenities and major roads
Stayed 1 night in Mar 2024

6/10 Okay

Susan

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024

4/10 Poor

Paul

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
For what you're paying, it's about right. But noticeable wear and tear in the room, particularly the bathroom.
Stayed 1 night in Apr 2024

4/10 Poor

KIm

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Ariane

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
I specifically booked this hotel (and paid a premium) so we could use the pool and hot tub. We were not informed prior to that the pool had been out of service (and we were actually told that the hot tub was always in disrepair), so that was a let down. The staff was nice enough and the rooms were clean enough.
Stayed 3 nights in Feb 2024

8/10 Good

Tammy

Stayed 1 night in Feb 2024

6/10 Okay

Eva

Travelled with partner
Disliked: Amenities
Disappointed that pool and hot tub is closed. Was really wanting to relax in a hot tub. The hotel is clean and staff is friendly
Stayed 1 night in Feb 2024

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Weekend stay
Was there with a buddy attending a fishing show I gave it a lower rating because no maid service
Stayed 2 nights in Feb 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024

10/10 Excellent

sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2023

2/10 Terrible

Christopher

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Shower would not drain, no water pressure, small very low toilet,
Stayed 1 night in Jan 2024
Response from Fairfield Staff on 28 Feb,2024
We apologize for the amenities being substandard, and hope that we can rectify these issues next time. We appreciate you as a guest over here at Fairfield Inn & Suites St. Charles, and look forward to seeing you again.

8/10 Good

Cherrie K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, comfortable stay
Was close to where I needed to be for funeral places in St. Charles. Front desk people were nice. Their snack area needs replenishing and no vending machines on my floor. No microwave in my room which would've been nice to heat a frozen dinner, but it did have a mini-fridge. (Grocery across street if needed) Room very clean, bed & pillows comfy.
Stayed 3 nights in Jan 2024
Response from Fairfield staff on 28 Feb,2024
Thank you for the wonderful compliment. We look forward to serving you again on your next visit toSt. Charles. You are the best part of the Fairfield Inn & Suites of St. Charles.

2/10 Terrible

Maria

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The A/C was on inside the room that I was given. The thermostat was reading 57. The temperature outside was -14 below. I had to increase the thermostat to make the room warm. I notified the front desk but we told him it was gradually increasing but still freezing. The toilet got clogged up also, but I managed to unclog it by dumping water with a wastebasket, the air dryer wasn’t working either or it could have been the socket in the washroom. For all that money I spent, I expected way better room accommodations prior to my surgery at Delnor Hospital. Never again will I stay in your hotel
Stayed 1 night in Jan 2024
Response from Fairfield team on 15 Feb,2024
Thank you, Maria for sharing your experience with our staff. We apologize that your experience was not to the level expected by yourself or the hotel. We appreciate your comments and will address the issues you faced here. We deeply apologize.

10/10 Excellent

renee, yorkville

Stayed 1 night in Jan 2024

8/10 Good

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
weather related overnight
Stayed 1 night in Jan 2024

8/10 Good

sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Lida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Stayed 8 nights in Nov 2023

6/10 Okay

Audry

Liked: Cleanliness, staff & service
Disliked: Room comfort
Mixed bag
The people at the Fairfield provide great customer service. The breakfast is good. The parking is good. The hotel has a perfume in the halls that is somehow sent through the air ducts. Very noticeable. The rooms don’t have a scent though. The washer in the guest laundry worked. The dryer didn’t. Had to figure out what to do with two wet loads of laundry. Not fun. The tv in our first room didn’t work so we got upgraded to another room. Good service! Poor maintenance. The rooms had dim lighting. This is the only hotel within many miles. Wonder what would happen if a competent competitor came to town? Location is great. Walk to shopping and restaurants.
Stayed 4 nights in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed here when visiting Geneva. Convenient and friendly staff.
Stayed 1 night in Nov 2023

6/10 Okay

Thomas Christopher

Travelled with family
The pool was not open. This is as a main reason for selecting this hotel. Also, the room was very hot. The air conditioner was noisy an ineffective. The area around the hotel is nice with many activities.
Stayed 1 night in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Steven and Alicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and good breakfast
Stayed 1 night in Nov 2023

10/10 Excellent

timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Shaziana

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, and staff was very friendly.
Stayed 2 nights in Oct 2023

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When in the area we always choose this hotel. Friendly staff, convenient to many amenities.
Stayed 1 night in Oct 2023

6/10 Okay

Douglas

Business traveller
Disliked: Property conditions & facilities, room comfort
Expected the property to be more in line with other Fairfield’s I’ve stayed in. Seemed to be in rather shop worn condition. Rooms were clean but dated. Time to get rid of tubs. Too hard to stand in, slippery and traction appliqués had been removed. Holes in wall that were poorly patched and unpainted. Light fixtures very old and basic. Room A/C was adequate but not great. Common areas (halls, Lobby, dining area etc. we’re not conditioned at all. Had one box fan on floor in the lobby. Not up to the task. No USA Today or major newspapers. Just the Kane County local paper. Complimentary breakfast was good. Selection was good with a lot of variety. Don’t know what I should expect with everyone raising prices and blaming it on Covid or inflation. No bed bugs so that’s a win!
Stayed 1 night in Oct 2023

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed that the pool was closed. The customer service was excellent!
Stayed 1 night in Oct 2023

4/10 Poor

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fell in shower. Need solution
Clean room. Everything fine - till I took a shower. Shower was slippery and I fell out of shower and onto floor. Luckily held onto grab bar that minimized my fall. Nothing broken, but a little sore. Taking pain killers. Told front desk about it - and staff said they were “aware” of the situation. suggest anti slip on tub
Stayed 1 night in Oct 2023

6/10 Okay

Donna

Stayed 1 night in Sep 2023

10/10 Excellent

Anthony

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Sandi

Liked: Cleanliness, staff & service, room comfort
Everything was fine…the room was not what was shown on the website…we we’re supposed to have a sofa and the room was larger in the pictures.
Stayed 1 night in Sep 2023
Response from Darshan Brahmbat on 8 Sept,2023
Hello Sandra,Please accept my sincerest apologies for the inconvenience caused to you during your stay. Please be assured that appropriate measures will be taken to make sure there are no such future occurrences.

6/10 Okay

Linda

Liked: Staff & service
Disliked: Amenities
My first room has ac that wasn’t working. The staff were great - proactive in getting me a new room promptly. I really didn’t like that there was no bar or even a larder to buy a beer from. The bath tub was shallow and stained. Best thing about the hotel - the friendly and helpful staff but the hotel itself - very basic. Not good value.
Stayed 2 nights in Aug 2023
Response from Darshan Brahmbat on 8 Sept,2023
Hello Linda,Please accept my sincerest apologies for the inconvenience caused to you during your stay. I would like to let you know we will soon be going under renovations. We hope you will give us a chance to serve you better in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel!
Employees were attentive and courteous. Facilities were clean and well cared for. Enjoyable stay for a family wedding.
Stayed 1 night in Aug 2023
Response from Darshan Brahmbat on 8 Sept,2023
Thank you for taking time to share a positive feedback. We appreciate your time and are happy to know that your stay was comfortable. We hope to see you again soon.

2/10 Terrible

Rebecca, Madison

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This was the biggest waste of money. When booking hotel there was no warning that the pool was out of service, which was an amenity that we hoped to use. Also the room was filthy, stains on lamps, walls, carpet. The room smelled of cigarettes and mold -and the water coming out of the faucets smelled like well water. I will be contacting health department and the better business bureau for false advertising and obvious health code issues. DO NOT STAY HERE IF YOU CARE ABOUT YOUR HEALTH . I cannot believe how much this disgusting hotel cost, such a waste.
Stayed 1 night in Aug 2023
Response from Montez on 7 Aug,2023
Thank you for your feedback the pool was closed for reconstruction and remodeled I do apologized for you not being informed at check in. There was a signed posted stating that the pool was closed.

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fresh and Clean
The smell throughout the hotel and hallways was so pleasant!! Very fresh and clean!!
Stayed 5 nights in Jul 2023
Response from Montez on 7 Aug,2023
Thank you so much were glad you enjoyed your stay.

6/10 Okay

Mike

Stayed 1 night in Jul 2023
Response from Montez on 7 Aug,2023
Thank you!!

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
The staff is warm and friendly. I will highly recommend a stay here to friends and family.
Stayed 2 nights in Jul 2023
Response from Montez on 7 Aug,2023
Thank you for the feedback and we appreciate your kind words.

8/10 Good

Pia

Business traveller
Liked: Staff & service, room comfort
Stayed 5 nights in Jul 2023
Response from Montez on 7 Aug,2023
Thank you!!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Montez on 7 Aug,2023
Thank you!!!

6/10 Okay

Juan

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Montez on 7 Aug,2023
Thank you..

6/10 Okay

Dan

Travelled with partner
Liked: Cleanliness, staff & service
Terrible shower.
Stayed 6 nights in May 2023

8/10 Good

Paul

Stayed 2 nights in May 2023