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Reviews of Geneva Motel Inn

2 out of 5
Geneva Motel Inn
100 South Tyler Rd, St. Charles, IL

Reviews

6.8
Rating 10 - Excellent. 179 out of 622 reviews" "
Rating 8 - Good. 155 out of 622 reviews" "
Rating 6 - Okay. 111 out of 622 reviews" "
Rating 4 - Poor. 85 out of 622 reviews" "
Rating 2 - Terrible. 92 out of 622 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access for a disabled person
Stayed 6 nights in May 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place, reasonable prices. I have no complaints. Restaurant next for has great food.
Stayed 1 night in May 2024
Response from Hotel Management on 19 May,2024
Thank you! It's great to hear that you had a positive experience, and we appreciate your feedback. We're always here to ensure your stay is enjoyable, and we'll be looking forward to welcoming you back during your next visit.

8/10 Good

Susan

Business traveller
Liked: Staff & service, property conditions & facilities
Safe quiet and everything was in working order.
Stayed 1 night in May 2024
Response from Hotel Management on 19 May,2024
Thank you! It's great to hear that you had a positive experience, and we appreciate your feedback. We're always here to ensure your stay is enjoyable, and we'll be looking forward to welcoming you back during your next visit.

8/10 Good

Susan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Soledad

Travelled with partner
Liked: Staff & service
Disliked: Amenities
I accidental . choose a smokig room i could hend it. Am a non smoker. I make arranges.
Stayed 1 night in May 2024
Response from Mr. Patel on 15 May,2024
Hello, Soledad Thanks for your feedback and staying with us. Hope to see you again.

8/10 Good

Carol

Travelled with family
Liked: Cleanliness
Not a good breakfast selection. Good location to restaurant and shopping.
Stayed 1 night in May 2024
Response from Mr. Patel on 3 May,2024
Hello, Carol Thanks for your feedback and staying with us. If we start offering hot breakfast then cost of room rate will increase. Because we have to have certified category one certified license personal required during breakfast hours to be present. Sorry for the inconvenience .

8/10 Good

Debra, Slinger

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple and clean hotel. The breakfast was very simple: bread, bagels, a couple different kinds of cereal, bananas and apples, a box of cookies, juice, milk, and coffee. Only negative was that the pool was completely drained so obviously unavailable to use.
Stayed 1 night in Apr 2024
Response from Mr. Patel on 3 May,2024
Hello, Debra Thanks for your feedback and staying with us. We are waiting for approved pool permit from state to start our pool . Sorry for inconvenience .

6/10 Okay

Stanley

Liked: Cleanliness
Disliked: Staff & service
Stayed 6 nights in Apr 2024
Response from Mr. Patel on 21 Apr,2024
Hello, Stanley Thanks for your feedback and staying with us. Hope to see you again.

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, and awesome customer service
Stayed 2 nights in Feb 2024
Response from Mr. Patel on 10 Apr,2024
Hello, Phil Thanks for your feedback and staying with us.Hope to see you again.

2/10 Terrible

Erika

Disliked: Amenities, property conditions & facilities
Unsafe and dirty
Stayed 1 night in Apr 2024
Response from Mr. Patel on 10 Apr,2024
Hello, Erika Thanks for your feedback and staying few hour with us. When yo requested 1 pm late out i told you there will be a fee or i can give you until noon without fee. You said ok and may be hour later you came to me and told me I do not feel safe here I told you do not have to worry. Then hour later you came with room key and told me toilet is running water and you left. You received the room type that you have reserved. We can always change room subject to another room open. Sorry , for inconvenience. We had over 50 % room occupied on the day you checked in and nobody felt Unsafe and their room was not dirty. Place was not dirty.

6/10 Okay

Jerry

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room was comfortable and clean although the sink area could have been bigger. The owners and staff were the most unpleasant people we have ever encountered in our travels and motel stays. They put a damper on our 2 night stay there.
Stayed 2 nights in Apr 2024
Response from Mr. Patel on 5 Apr,2024
Hello, Jerry Thanks for your feedback and staying with us. I am confused about regarding unpleasant people encountered during your stays. Sorry for the inconvenience .

8/10 Good

Stanley

Stayed 6 nights in Mar 2024
Response from Mr. Patel on 21 Apr,2024
Hello, Stanley Thanks for taking a time to review us. Hope to see you again.

10/10 Excellent

Augustine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services
Stayed 1 night in Mar 2024
Response from Mr. Patel on 31 Mar,2024
Hello, Augustine Thanks for your feedback and staying with us. Hope to see you again. Have a good weekend.

4/10 Poor

Zane

Travelled with group
Disliked: Staff & service
Smelled like pot smoke and cigarettes since smoking is allowed. Peacefull and quiet though. Rather strange staff that at times make the atmosphere uncomfortable. They dont rotate out the old breakfast items each day so some things are old.
Stayed 6 nights in Feb 2024
Response from Mr. Patel on 29 Feb,2024
Hello, Zane Thanks for your feedback and staying with us. We can not control people behavior about what they smoke in their smoking room. We do not understand how staff makes the atmosphere uncomfortable. We are not the restaurant , It is a complementary food item provided. Hope to see you again.

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Mr. Patel on 22 Feb,2024
Hello, Alexander Thanks for your kind feedback score and staying with us. Hope to see you again soon.

4/10 Poor

Jami

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No pool, no workout room, and smells of smoke
Stayed 1 night in Feb 2024
Response from Mr. Patel on 22 Feb,2024
Hello, Jami Thanks for your feedback and staying with us. Sorry, our pool was not operation due to waiting for permit from state. We have a work out room 0n the ground floor. you should have checked at front desk.

8/10 Good

Stanley

Disliked: Staff & service
So I can get a smoking room
Stayed 6 nights in Feb 2024
Response from Mr. Patel on 29 Feb,2024
Hello, Stanley Thanks for your feedback and staying with us. Yes you can get a smoking room . Hope to see you again soon.

4/10 Poor

Joane

Travelled with family
Disliked: Cleanliness, property conditions & facilities
the sheets were dirty and room didn’t smell clean
Stayed 2 nights in Feb 2024
Response from Mr. Patel on 19 Feb,2024
Hello, Joane Thanks for your feedback and staying with us. We are very sorry about not meeting your standard of services. Hope to see you again.

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Mr. Patel on 19 Feb,2024
Hello, Alexander Thanks for your feedback and giving us 10 out of 10 score on your recent stay at Geneva Motel Inn . Hope to see you again soon.

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Mr. Patel on 19 Feb,2024
Hello Alexander Thank you !

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Mr. Patel on 17 Feb,2024
Hello, AlexanderThanks for your feedback and staying with us. Have a good weekend and hope to see you soon.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Mr. Patel on 17 Feb,2024
Hello, Patricia Thanks for your feedback and staying with us. Hope to see you again.

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, room comfort
A pleasant place to stay.
Easy check in Easy parking Available parking later in evening Basic adequate breakfast Easy check out Room clean, well-stocked, refrigerator, towel qty good, coffee & maker but didn't use. Pool was closed for Maintenace.
Stayed 1 night in Feb 2024
Response from Mr. Patel on 17 Feb,2024
Hello, John Thanks for your feedback and staying with us. We are glade to see that you had a pleasant stay. Hope to see you again.

8/10 Good

charles, batavia

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Mr. Patel on 17 Feb,2024
Hello, Charles Thanks for your feedback and staying with us. Hope to see you again soon.

4/10 Poor

Melissa, HASLET

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
First of all, staff called us at 10am to see when we were leaving (check out was 11am). The heat in living room (room 101) area does not work. The living room window does not lock. You can open window from outside and climb right in (ground floor). The decor is great if you like 1983. The gentleman checking us in had no personality what so ever. There was no water in pool. This place was just dreary and depressing!
Stayed 1 night in Feb 2024
Response from Mr. Patel on 12 Feb,2024
Hello, Melissa Thanks for your feedback and staying with us. We do not call before 10.30 am to any guest room to remind them about their check out time is 11 am. This is a curtesy call about their plan for today if they are going to stay over or not and also it serve as their wake up call. We are un aware of heater unit. We will look in to window locking device. We are waiting for our pool permit from state .Sorry , for the inconvenience and hope to see you again.

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Mr. Patel on 11 Feb,2024
Hello, Alexander As always thanks for your feedback and staying with us. Hope to see you again.

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Mr. Patel on 8 Feb,2024
Hello, Alexander Thanks for your feedback and staying with us. It was nice to see you again . Hope you will have a good weekend.

8/10 Good

Sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quick check in
Stayed 1 night in Feb 2024
Response from Mr. Patel on 5 Feb,2024
Hello, Sally Thanks for your feedback and staying with us. Hope to see you again.

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Mr. Patel on 29 Jan,2024
Hello, Alexander Thank you again and again for making Geneva Motel Inn is your home away from home. We appreciate your loyalty and choosing us as your primary place of lodging. Hope to see you again soon.

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mr. Patel on 29 Jan,2024
Hello, Alexander Thanks for your feedback and staying with us. Hope to see you again soon.

10/10 Excellent

Jacinto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mr. Patel on 26 Jan,2024
Hello, Jacinto Thanks for your feedback and staying with us. We are so glade to hear you had a wonderful stay here during your recent stay. Hope to see you again.

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Mr. Patel on 26 Jan,2024
Hello, Alexander Thanks for your feedback and staying with us. Again , we are so glade to hear you had a wonderful stay here during your winter outing. Hope to see you soon.

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Mr. Patel on 21 Jan,2024
Hello, Alexander we are so glade to hear you had a wonderful stay here during your recent stay. Hope to see you again.

8/10 Good

Sintayow

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and clean... took me 20 minutes to find microwaves and refrigerator.
Stayed 1 night in Jan 2024
Response from Mr. Patel on 21 Jan,2024
Hello, Saintayow Thanks for your feedback and staying with us. Our refrigerator and microwave are located inside the TV dresser. Hope to see you again.

10/10 Excellent

Hans

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mr. Patel on 21 Jan,2024
Hello, Hans Thanks for your feedback and staying with us. Hope to see you again.

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mr. Patel on 21 Jan,2024
Hello, Alexander Thanks for your feedback and staying with us. Hope to see you soon.

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mr. Patel on 21 Jan,2024
Hello, AlexanderThanks again for continue stay with us. see you soon.

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Mr. Patel on 21 Jan,2024
Hello, Stanley Thanks for you feedback and staying with us. Hope to see you again.

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mr. Patel on 5 Jan,2024
Hello, Alexander Thanks for your feedback and staying with us. Hope to see you again.

10/10 Excellent

Liudmyla

Stayed 2 nights in Dec 2023
Response from Mr. Patel on 5 Jan,2024
Hello, Liudmyla Thanks for your feedback and staying with us. Hope you had a wonderful holidays. Hope to see you again

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a breeze, friendly attendant, VERY clean room and bathroom, nice and firm CLEAN bed. Stayed only one night. Will be back again when I'm in town.
Stayed 1 night in Dec 2023
Response from Mr. Patel on 5 Jan,2024
Hello, Thomas Thanks for your feedback and staying with us. We are thrilled to see you had a wonderful stay. Hope you also had a good holidays. Hope to see you again soon.

2/10 Terrible

Alexander

Stayed 1 night in Dec 2023
Response from Mr. Patel on 5 Jan,2024
Hello, Alexander Thanks for your feedback and staying with us. We are very disappointed in not providing a good stay. Hope to see you again.

8/10 Good

Susan

Liked: Amenities
I was very comfortable and staff is friendly and accommodating.
Stayed 3 nights in Dec 2023
Response from Mr. Patel on 5 Jan,2024
Hello, Susan Thanks for your feedback and staying with us. Hope to see you again. Happy holidays.

8/10 Good

Emily

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Mr. Patel on 5 Jan,2024
Hello, Emily Thanks for your feedback and staying with us. Hope to see you again.

2/10 Terrible

Tim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
People living in weight room in tent
Stayed 1 night in Nov 2023
Response from Mr. Patel on 3 Dec,2023
Hello Tim Thanks for your feedback and staying with us. Sorry for inconvenience.

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It was a good value and what we expected for the price - an inexpensive, clean place to stay while visiting family over Thanksgiving.
Stayed 1 night in Nov 2023
Response from Mr. Patel on 25 Nov,2023
Hello, Julie Thanks for your feedback and staying with us. We are happy to see that you have enjoyed your stay with us. Hope to see you again.

10/10 Excellent

Hans

Stayed 1 night in Nov 2023
Response from Mr. Patel on 19 Nov,2023
Hello, Hans Thanks for your feedback and staying with us. Hope to see you again.

10/10 Excellent

linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Mr. Patel on 8 Nov,2023
Hello, Linda Thanks for your feedback and staying with us. We are glade to see that you have enjoyed your stay with us. Hope to see you again.

4/10 Poor

LisaJoy

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Love the owners! Very nice clean room. Was expecting a mini fridge and microwave but the room had neither. 1st floor ice machines where also broken so no way to cool my drinks
Stayed 1 night in Nov 2023
Response from Mr. Patel on 2 Nov,2023
Hello, LisaJoy Thanks for your feedback and staying with us. We have fridge and microwave in each rooms. Those appliance are inside the tv dresser cabinet. Ice machine on the ground floor has sign posted about location of the 2nd floor unit . Always, Ask at the front desk if smoothing you need but you can not find it. Hope to see you again.

4/10 Poor

James

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Mr. Patel on 31 Oct,2023
Hello, James Thanks for your feedback and staying with us. Since , you are not very happy with your stay but we would like to know why ? Hope to see you again.