NH Hotels, St. Charles hotels

"The maid service was poor. The food was okay. The price for a massage was to high. However it was close to Woodfield Shopping Mall. I paid for the room and still they had several more fees. The service simply was not there. "

"Room was clean and spacious. Normal wear and tear but nothing that warranted a complaint or not being comfortable. "

"all good"

" Nice stay. Was being renovated so messy and some areas were in need of updating "

"Every th was exactly what we expected staff was so friendly breakfast was awesome our stay was amazing will recommend to anyone."

" Jacuzzi in room 256 was not fully working. Only the front jets was working. MOST HORRIBLE IN TERRIFYING WAS THE HOTEL CAUGHT FIRE ON OUR FLOOR Barely heard fire alarms. Hurt myself n left belongs still no call back after trying to retrieve my belongings. Also came out to smoke filled Hallway hurt myself again trying to escape. No 1 even tried to knock on doors 2 alert us. "

"Wonderful staff and thankful the pool was nice and warm granddaughter had a blast and it kept her occupied when our flight got canceled, only issue was the shuttle driver I am used to driving in big cities and dealing with crazy drivers but this man scared everyone to the point people got out before there terminal and chose to walk the extra because of his erratic driving. "

"Clean room. Decent breakfast. Liked it a lot. "

"Key to room didn’t work so staff had to let us in to our room. Black mold in shower "