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Reviews of Marketplace Suites

3.5 out of 5
Marketplace Suites
5000 - 4A Estate Enighed Route 107, St. John, St. John

Reviews

9.0

Wonderful

Rating 10 - Excellent. 72 out of 109 reviews" "
Rating 8 - Good. 23 out of 109 reviews" "
Rating 6 - Okay. 8 out of 109 reviews" "
Rating 4 - Poor. 2 out of 109 reviews" "
Rating 2 - Terrible. 4 out of 109 reviews" "

9.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Laird McCallum

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The rooms were good, the space most welcome. Furniture was ordinary, at best. Not one chair with arms. Kitchen and bathroom fine. Cable television not up to expectation for a $400 a night lodging.
Stayed 10 nights in Apr 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This condo is modern and absolutely beautiful!!! It is very big! The living room could easily sleep three kids, if beds were available. Having the grocery store downstairs is such a convenience. The location is great!! This was our first time in St. John andit was perfect. There isn’t a view, but this condo is great!!!! I would highly recommend staying here!!
Stayed 10 nights in Apr 2024

8/10 Good

Amy

Travelled with family
Liked: Cleanliness
The location was convenient and there was a great deli, coffee shop and grocery store on site. Beautiful, huge bathroom. The furniture was definitely showing wear and tear though.
Stayed 5 nights in Feb 2024

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The units at MarketPlace Suites are very nice and super clean. However, I did not like the location very much. Although it is walking distance to the restaurants in Cruz Bay, I did not feel particularly safe walking there. Definitely would not walk alone or at night.
Stayed 5 nights in Jan 2024
Response from The Marketplace Suites on 3 Feb,2024
Dear Angela, We are happy you found your suite very clean and nice. We were sorry to hear that you did not find the walk safe. St John is a small island with a very low crime rate and we have not heard this from other guests. The Marketplace Suites does also have security and security cameras. We do strive to provide a positive experience for our guests and are glad you were satisfied with your accommodations. We do hope to welcome you back in the future.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
The place was very clean & the grounds where cleaned daily. Extremely convenient location with plenty of parking. The bathroom was huge and bed was comfortable! It was a great experience over all! And I didn't hear any outside noise from the market below.
Stayed 4 nights in Nov 2023

10/10 Excellent

John J, Queensbury

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not sure if this property is hidden, but it truly is a gem in Cruz Bay. St. John can be a challenge to get around, but these suites are walking distance to the bars and restaurants of Cruz Bay, as well as the pier with plenty of taxis to get you to where you want to go on the island. The suites are also in a marketplace with a full service grocery store, excellent deli, coffee shop, drug store, hardware store, and more. We would highly recommend this property to anyone wanting to experience staying in St. John and not wanting the resort type experience of the Westin and also don't want to rent a full house and have to rent a Jeep. The walk to Cruz Bay pier is about 10-15 minutes if you don't mind hills and narrow streets. The suites are extremely spacious, clean, and modern with a full kitchenette. We were not sure what to expect so we were so pleasantly surprised. Only downside was that on night one we were dealing with a lack of A/C, and only used the temp up and down buttons because of a note warning that touching any other buttons would reset the system and require a visit from maintenance. Since I was going to have to call anyway, I actually hit the power button and alas, we had A/C. The notes failed to mention that small detail. But overall we highly recommend looking into this property if you're considering a stay at one of the most beautiful places on earth.
Stayed 5 nights in Nov 2023

8/10 Good

Bryan

Travelled with partner
Liked: Cleanliness
All in all we had a good stay on St. John but, from booking, all the way to check-out, we never had contact with, or spoke to, a human being. Kind of weird. We were awakened at 2:00am to find a sizable roof leak in the kitchen/living room area. We immediately texted the emergency number provided but, didn't hear back until we texted them again the next day. It never did get totally fixed. Anyway, the location has everything you need right in the same building. You can walk to downtown Cruz Bay if you don't have a rental car but, it's not a flat, easy walk. Oh yeah, the room was super cold and we never did figure out how to adjust the thermostat?
Stayed 6 nights in Oct 2023
Response from Vacation VI on 28 Nov,2023
We are glad to hear that you enjoyed your stay with us at Marketplace Suites and apologize for any inconveniences that you may have experienced. We do provide an emergency contact number for the guests convenience, but that phone system does not receive text messages (which should have been outlined on the information card left in the room). I am glad that someone from guest services did respond the next day, and had we been given the opportunity to address any issues that you may have had with the AC system, I am sure we could have resolved that. We will have maintenance review the thermostat to make sure that it is working properly. We look forward to hosting you during your next trip to St John and we appreciate the feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Be Prepared For Anything
Stayed 7 nights in Sep 2023

10/10 Excellent

ROLAND

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New property. Well maintained and clean. AC cranks! There are no windows so that was a little odd but I slept like baby since it was dark and quiet at night. Extremely convenient property with the market downstairs and Sam and Jack’s sandwich shop next door. 10 min walk to downtown.
Stayed 11 nights in Jul 2023

6/10 Okay

Michael, Land O Lakes

Business traveller
Liked: Cleanliness, property conditions & facilities
The property was fine, although the pictures on Expedia weren't really specific on the layout of each particular suite. It appeared there was an actual bed in the living room, as well as one in the bedroom. So my coworker had to sleep on the pull out sofa. After 5 days I had to reqest new sheets and towels. Anything earlier and you have to pay. I had to strip the beds, but returned to find the new sheets in a bag, and some were just thrown over the couch. There was only one roll of paper towels, a couple rolls of toilet paper, and a couple trash bags. We were there for over 2 weeks. The locationis pretty good but the grocery store is astronomically expensive. I dont know how people afford to go there. Except for Woody's. 2 dollar Coors Lights 3-6.
Stayed 15 nights in Jul 2023
Response from Vacation VI on 4 Aug,2023
Dear Michael, Thank you for your review. We are sorry that we were unable to exceed your expectations while with us. Please know we have reviewed our listing on Expedia, and find it listed clearly that there is one bedroom and 1 sofa bed in the common spaces. We can surely understand if you were expecting 2 beds, this would have tainted your stay with us. We would also like to take this opportunity to apologize for any confusion you had when requesting a linen swap. We do not provide housekeeping during your stay, but for your convenience, we would be happy to swap out sheets and towels upon request, and after 5 nights we would offer this as a complimentary service. As we do not have an office onsite, and for your convenience, we provide all the information needed on the request form for this service and our Guest Service Team is available to assist with any questions or requests you may have while with us. Again we send our apologies, as we strive to provide our guests with comfortable, clean accommodations, with convenient amenities such as a grocery store, pharmacy, a coffee shop, a deli, and very close to the ferry dock and a host of restaurants and shops in Cruz Bay.

10/10 Excellent

Michael Wayne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The air was cold which for these Texans was a HUGE BLESSING! We stayed in suite 10 and It was perfect for two of us, we could have had two more on the sleeper sofa if needed! The convenience of the Starfish Market and drug store was irreplaceable! Sam and Jacks deli was right there also! We will definitely be staying here again!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beat Expectations!
This was great, the literal only thing to complain about was the windows. Wish we could have kept the bedroom darker in the morning. That's it, only complaint. Room was huge, had a kitchenette with fridge and dishes. Dinning area, living room, and large bathroom. Not only would we recommend this place, we did to people in our group that rented a house. We loved our stay!
Stayed 7 nights in Jul 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
good location, disappointing experience
The room is spacious if relatively corporate in style - quite clean and excellent location. Disappointed by service in that an outlet that was clearly made available to guests by the bed ended up trapping my $80 Apple charging block and I was told there was nothing they could do to retrieve it, and when I asked for some kind of comp to cover the cost, I was told to provide my address and if they can get it in the future they will send. I doubt this will happen and I will be pursuing getting my money back somehow.
Stayed 3 nights in Jun 2023
Response from The Marketplace Suites on 28 Jun,2023
Thank you for your review Marielle. We are very happy to hear you found your accommodations spacious, clean and in an excellent location. We would like to apologize again for the disappointment you have shared regarding the loss of your charging block. We are still brainstorming a way to retrieve this for you and if we are able to, we will gladly send this to you straight away!

10/10 Excellent

James William

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the quite evening seating on the patio just outside my suite. Sam&Jackgorma
Stayed 4 nights in May 2023

10/10 Excellent

xiaoming

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean, large and modern/sleek looking. Updated. The pillows, bed sheets, comforter were beyond AMAZINGLY soft. I actually looked at the brand so I can order them back at home. Really great location. Close to the little town. 3 minute drive at most. Grocery store below was so convenient since there is a kitchen area in room. Quiet area. I wish there were more plates/cups though. Seemed like we had to do dishes after each time we ate. I did not like the shower, I understand water pressure isn’t the best in St John but the shower heads barely put out any water. The shower was not fully enclosed, so it got really cold. I would definitely return though!! Great price for such a new place.
Stayed 5 nights in May 2023

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay; huge comfortable suite
We stayed in Suite 5 - it is enormous!! A huge bedroom with king size bed, desk, louge chair and TV. A second bedroom with 2 twin beds & TV. A large connecting bathroom. A good sized galley kitchen area well stocked with pots, pans, utensils, dishes, full size fridge/freezer, even ice cube trays, toaster, keurig. And then another large room with sofa, chair, TV, dining table & chairs and another desk. There is no lobby/front desk here - you are on the third floor (elevator for luggage). But check in/out is very straight foward with lock box. You are not on a beach< but above a shopping mall type area. Seems slightly odd, but gave us the perfect sized room for a family of 4 with 2 teens, and at a decent price. Short walk into Cruz Bay we did several times for dinner.
Stayed 3 nights in May 2023

6/10 Okay

Garrison

Liked: Cleanliness, property conditions & facilities
There were 4 pillows only 2 pillow shams, we needed more towels, and we didn't have the form left in our room, so we called it in and never got the towels. There is no concierge on site, so you don't have your rooms cleaned daily or towels replenished. The TV's had an issue with have multiple remotes. The hotel is really clean, great area, very modern and you can walk down to anything pretty much. We would stay again.
Stayed 4 nights in May 2023
Response from Vacation VI on 22 May,2023
Dear Garrison,We are sorry to see your 3 star review, but we are happy to see you found your suite really clean, in a great area, very modern, and that you would return for another stay with us. These positive comments are of such importance and something we take great pride in. We do however apologize for the disappointments you have shared regarding not having an office onsite, or providing daily housekeeping. We do clearly include this information on our listing to ensure our guests are choosing a property that best suits their personal needs while traveling. We would also like to apologize for the comments you made about reaching out for a linen swap and not receiving. We communicated numerous times with your fiancé, Ashlee, and we do not have any communication regarding a swap, as we would have been happy to handle this for you while with us.Thank you again, and we look forward to having you back one day in the future.Sincerely, Vacation VI

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice suites, spacious and everything you need is int the Marketplace.
Stayed 7 nights in Apr 2023

8/10 Good

Eugene Joseph, Lindstrom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very close to car ferry, an easy 10 minute walk to downtown, had good parking, in the same building as the grocery and drug stores and our suite was very spacious! No on-site staff, but responsive when contacting the number given.
Stayed 7 nights in Apr 2023

8/10 Good

Bridget

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marketplace was very nice. It was convenient, clean, easy self parking, and offered everything we needed. I would definitely stay again. The only downside was we could hear the people next to us and I’m sure they could hear us. But it wasn’t a big deal for me.
Stayed 4 nights in Apr 2023

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, convenient place to stay while exploring the island. Comfortable and clean. AC was ineffective, though, with uncomfortably warm nights.
Stayed 3 nights in Apr 2023

10/10 Excellent

EVA, North Miami

Travelled with partner
Liked: Cleanliness, staff & service
Great local place to stay.
Stayed 3 nights in Mar 2023

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We love being able to have breakfast and make picnics in the kitcheonette. We were disappointed this time that the Kuerig didn't work and couldn't be replaced. We love being able to walk back and forth to Cruz Bay. It is very difficult to get a taxi to come up to the Marketplace to take you anywhere.
Stayed 6 nights in Feb 2023

8/10 Good

Kathy J

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our suite was extremely nice. The deli on our floor was excellent, but wish they stayed open longer. The grocery store on first floor was convenient, but overpriced. It was a bit hazardous walking to town because of limited or missing sidewalks. Other than that, it was a safe area. Only a 10-min walk to town.
Stayed 5 nights in Feb 2023

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was lovely and Stephanie was very helpful with questions. It would have been nice to know how to get help with the AC unit that seemed to have control issues. With no front desk this was tough. It would also
Stayed 3 nights in Feb 2023

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place especially for a single person. Room was quiet, surprisingly large for a studio, up-to-date accomodations and very comfortable. It was so pleasant to have options for buying food around me. Location is quite convenient. I travelled alone and felt quite safe.
Stayed 3 nights in Feb 2023

8/10 Good

Carissa

8/10 Good

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The good: Very clean room, large room, kitchenette, lounge. Convenient to town (10 min walk). Convenient to beach (2 mile walk). Taxi were usually present to go to further beaches. Grocery store, deli, drug store in building. The not-so-good: The room had NO WINDOWS. Maybe other rooms have them, IDK. I wish the mgmt had warned us about that. (Who builds a hotel w/o windows?)

10/10 Excellent

Kathleen Von

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The marketplace is a very comfortable and convenient place to stay on the beautiful island of St. John.
Stayed 6 nights in Sep 2022

10/10 Excellent

Beverly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, parking on site, easy walk from town. Very clean, modern, comfortable and well-appointed room. Close to everything, convenient! On-site coffee shop, drug store, grocery store and restaurants and shops. Close to beaches, hiking and historic cultural locations. You can’t beat the price anywhere on St. John!
Stayed 3 nights in Sep 2022

8/10 Good

FRANCISCO, VERNON

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property in good condition, however the kitchenet was small and without extractor for the stove. No housekeeping during our stay.
Stayed 5 nights in Sep 2022

6/10 Okay

Mark C., CHRISTIANSTED

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Wasn't a noisy area very quiet. Supermarket below was a plus. No nice dining areas close
Stayed 3 nights in Sep 2022

10/10 Excellent

TAMARA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We try to make this a yearly event and always find it a central good place to stay.
Stayed 7 nights in Aug 2022

10/10 Excellent

Barrett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is definitely a nice place to stay and very convenient. On the first floor is a grocery store, followed by a drug store on the second and Sam and Jack’s deli on the third floor where you are staying. It’s a great place for coffee and sandwiches. My only suggestion would be is to rent a car because you are about a ten minute walk from downtown. I will likely stay here again next time.
Stayed 6 nights in Aug 2022

10/10 Excellent

CESAR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022

10/10 Excellent

Tyshiem Arthur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern room with stores on site. Only bad part was the smelly garbage facility across the street.
Stayed 5 nights in Jul 2022
Response from Vacation VI on 25 Jul,2022
We are happy to hear you enjoyed your stay ! Please know, the staging area for the St Thomas / St John barge is located closeby. This is not a garbage facility, but clean and ready trucks of all sorts from St Thomas are staged in the area ready to care for our island.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was spacious and functional for the two of us. Very convenient to everything St. John has to offer.
Stayed 8 nights in Jul 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Unacceptable!! Hair, stains and just plain rude!!
I had a very terrible stay!! I would NEVER stay here EVER again. There was hair everywhere and when I contacted the people about it they made it seems as if it was no big deal. They claimed that they cleaned for hours and that they had someone double check everything. There was a lot of hair on and in the bed, black stains on the sheets and pillows, hair in the bathroom sink, shower, toilet, and the most disturbing was found in the refrigerator. This place was very unsanitary. The ladies that I talked to Diane and Paula were not very helpful. Paula was very rude she supposedly came back to “clean”my room. She would not allow me to watch her change the sheets but closed the door in my face. I told her about the shower as well and she shut the door on me yet again as she “cleaned it.” After she “cleaned” there was still more hair everywhere and I was still very annoyed. I had to go back after her to wipe the hair out the the refrigerator. This was a terrible experience!! After a plane ride you are tired and just want a good nights sleep in a clean room especially one that you paid good money for. It’s one thing for a place to be unsanitary but for bad customer service as well it’s just a shame. This was unacceptable from all of them!!! I do not recommend this place at all. I DO NOT plan on coming back to this place EVER AGAIN!!
Stains in the bed
Hair in the refrigerator
Hair on the sink
Stains in the pillow
Stayed 3 nights in Jul 2022

10/10 Excellent

Lenette

Travelled with group
Liked: Amenities, property conditions & facilities
The place was clean and love the location.
Stayed 3 nights in Jul 2022

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Newly updated-nice place. No coffee -bring your own. Could of used some hooks to hang swimsuits & towels, etc… needed more bathing soap
Stayed 4 nights in Jul 2022
Response from Vacation VI on 6 Jul,2022
Thank you Amanda, We are happy to hear you enjoyed your stay. We provide a drying rack in each suite to make sure our guests have plenty of space to hang items to dry. We hope to welcome you back in the future.

10/10 Excellent

Joel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was nearly new and quite clean. Parking was easy, which is unusual for St. John. It was too far from Cruz Bay to walk for dinner or shopping. There were no hooks to hang swim suits or beach towels. I did not expect daily housekeeping, but we were there 10 days without housekeeping showing up. Fortunately there were 2 sets of towels and beach towels.
Stayed 10 nights in Jun 2022
Response from Marketplace Suites on 15 Jun,2022
Dear Brian, I'm glad you enjoyed your stay and appreciate your feedback. The town of Cruz Bay is located .3 mile from the suites and we do have guests that prefer walking. We also have guests that rent cars or prefer to take a taxi. We do provide a change of sheets and towels for reservations of 5 nights or more. We hope to welcome you back in the future.

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was nice and clean
Stayed 6 nights in Jun 2022

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect!
Stayed 4 nights in May 2022

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING PROPERTY!! Truly a gem in St John. Highly recommend for anyone.
Stayed 3 nights in May 2022

10/10 Excellent

Kevin's

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lots of place clean and up to date
Stayed 3 nights in Apr 2022

4/10 Poor

Ronald

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel we have ever stayed in!
No Maid Service for 9 days: No Bed making, No Clean towels, No Vacuuming, (and the floor was filthy), No Cleaning Ever. We finally called for New Towels and Sheets after the 5th night, and they brought us some. However, we had to Make Our Own Bed!! Not a single Window in the Room! One TV didn't work. No Channel Directory for the TV. We had to do our own Dishes. Upon arrival we found a glass that had liquid in it that was put away in the cupboard! There were extra pillows, but No extra Pillowcases! No Extra Blankets. No Trash can in the Bedroom. No Security locks to the Rooms. Our belongings were always safe, because Noone entered the room.
Stayed 9 nights in Apr 2022
Response from Vacation VI on 18 Apr,2022
Dear Ronald, We are so very sorry you did not enjoy your stay with us. We would like to take this opportunity to apologize, but also reiterate, we do not offer housekeeping services at this time, nor is this service listed as an amenity offered. We do, however, offer a towel and sheet swap service for any guests who may be interested and we also offer this service complimentary after 5 nights, which is outlined in our in room literature. We just kindly ask for 24 hours notice, as we do not have an office or staff on-site. We would also like to apologize for your comments regarding the TV if you were traveling with Lynette’s party, we did come to your suite when you alerted us, and after troubleshooting with the provider, a new cable box was installed, and was working when we left. A follow up text was sent letting you know this, and also letting you know to contact us if you had any further issues with the tv service provided. Please know, our suites are absolutely secured with a specialized lock and an inside deadbolt for our guests security, the security of our guests and visitors is of utmost importance to us all. We again send you our most sincere apologies as it is our hope that all of our guests have a wonderful stay with us at The Marketplace Suites in St John. Sincerely, Vacation VI

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, modern and upscale. No body wash was provided, but the beach towels were an unexpected find!
Stayed 4 nights in Apr 2022
Response from Vacation VI on 11 Apr,2022
Thank you Steve! We are happy to see you had a 5 star stay with us at Marketplace Suites. For your convenience, we provide eco-friendly amenities such as shampoo, conditioner and bar soap...and of course, beach towels ! We hope to welcome you back again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022

10/10 Excellent

David

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything you need is right there on the property..
Stayed 3 nights in Mar 2022