St. John Holidays

The rooms are clean and the sea views are breath taking. The staff are lovely and the grounds are simply beautiful.

Pros:the staff in restaurants were very nice, food at menu restaurants was very good, nightly shows was nice except the last night. Cons: the hotel was very old a lots of steps every where we go and it is not handicap friendly at all there was no elevator at this hotel , there was a step in the gym also.The Buffett was very limited every day not a many options .The equipment at gym was so old and rusted so as in the shower in the room the curtain was so old and the rod was rusted.there was no sanded beach in front of hotel so we had to go the other side to use their sanded beach, because our hotel was very rocky . there was not enough help at the bars or breakfast area, so they were always behind . so with all this said as I told the receptionist at the check out ,I don't think I go back again.

This is a very nice apartment style place to stay. About 10 minutes by car to Holetown which has lots of restaurants to choose from. The snorkeling right off the beach is great. The apartments are beautifully decorated. If you’re looking for somewhere super quiet to stay, this is it. However of you want a more lively resort, the don’t recommend it.

My family and I took some time to choose the resort we wanted to stay on the island. The island is very safe and beautiful to explore outside of resort as well. The hotel is very clean, has some amazing staff that went above and beyond during our stay that we would like to shout out - Cashka and Rashad from Entertainment, Deanna and Shaq the pool servers, Russel from P&B, Darian and Damien the bartender. The food we had at the à la carte restaurants was incredible - we tried them all but the surf and turf at castle view was our favorite! Although we felt some of the staff went above and beyond, there seemed to be a divide in the level of service we received during our stay. Each time we requested extra towels for our room, we had to wait hours for them to arrive. Before our flight, no one came to assist with our luggage. This was planned the night before, but after waiting 45 minutes past the pick up time we ended up transferring everything ourselves. In general, the staff was slow to respond to requests and provide assistance. When we asked for extra waters, the front desk responded by saying “don’t you already have enough in your minibar”. When we arrived, we were asked if we would like some rum punch and then never received any. Communication and service efficiency could be greatly improved. Additionally, the level of service did not meet the standards we expected, which made our overall experience less enjoyable but we would be open to re visiting in the future.