8/10 Good
Sheru
5 Oct, 2025
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is huge but still unfinished. There is still building work but this didn’t bother us. The room was clean and very little noise can be heard from outside so sound proof but not totally. When we arrived, one lift wasn’t working but this was immediately rectified once they realised there was a problem.
One thing we gave 5 stars for was the staff. We requested to leave our luggage with them prior to our stay and our request was accommodated. Gio in reception showed us where we could leave our suitcases and he was also the one who checked us out afterwards. The process was very quick and efficient. It was appreciated as we had a very early flight and needed to rush to the airport.
There was a minor issue with the shower screen leaking but it didn’t bother us, we just requested extra bath mats to soak up the water.
Only issue for us was asking for a deposit and checking the room for any damage upon check out. It is refundable ( our room was ok so hopefully we will get the money back) but we feel this is quite a dated practice. However if the hotel has had issues of guests trashing the place in the past, I totally understand why they would do this. It just means extra time spent during check out. We have stayed in many hotels and can’t remember the last time a hotel checked the room before letting you check out. It just seemed like a very old practice but as I said, I can understand the reason for it.
Sheru
Stayed 3 nights in Oct 2025