"The resort was clean and the employees were great. But the Cafe that had coffee and pastries was closed for the season . We went the last week of August. Also, the menu in the restaurant is very limited. We thought they would have seafood. The advertisement on the resort wall said, lobster, seafood , fish and evening specials. It wasn't anything like that. They had some fish sandwiches, hamburgers, taco's, and salads. So prepare ahead for food. Taxi service on the island is very expensive. And the taxi only take cash . Their prices are never the same. So be prepared. It cost 2 people 50 dollars to go down the island for an excursion. The 34 dollars to go back to the resort."
"The room was the relief of every day. The air conditioner was working hard but was doing a good job. The room was very clean and they offered to change out towels and sheets everyday. The breakfast was great to start the day with and the restaurant attached upstairs is phenomenal."
"Everything worked out perfectly.Great staff They are amazing.the continental breakfast in the morning is very convenient and appreciated and location is perfect."
"Such an amazing place to stay at St. Johns. Very clean, comfortable and cool. Balcony was exceptional and they had snorkeling gear which was so cool! Will definitely return. This was our 2nd time at st . John's"
"I rarely write reviews, but I felt this one was important to share.
We recently stayed here and unfortunately had an issue with unexpected construction taking place in the building during our stay. The noise significantly impacted our ability to enjoy the property during the daytime, and I was admittedly very disappointed with the situation.
However, what happened afterward completely changed my opinion.
I reached out to management after our stay and explained my frustration. I made it clear that I was not asking for a full refund—I simply felt the inconvenience should be acknowledged with some reasonable compensation.
Their response went far beyond what I expected. They apologized, took responsibility for the situation, and processed a full refund for our stay.
I believe you learn a lot more about a business by how they handle a problem than when everything goes perfectly. Problems happen. What matters is whether a company listens to its customers and makes things right.
They absolutely did.
I also want to specifically recognize Adam, who was extremely kind, professional, and apologetic throughout our stay.
I appreciate the way management ultimately handled the situation. They didn't just acknowledge my concerns—they went above and beyond to m"
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