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Reviews of Bunker Hill Hotel

3 out of 5
Bunker Hill Hotel
2307 Commandant Gade, St. Thomas

Reviews

7.8

Good

Rating 10 - Excellent. 403 out of 1001 reviews" "
Rating 8 - Good. 289 out of 1001 reviews" "
Rating 6 - Okay. 138 out of 1001 reviews" "
Rating 4 - Poor. 96 out of 1001 reviews" "
Rating 2 - Terrible. 75 out of 1001 reviews" "

7.6/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Talasia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful staff , very welcoming
Stayed 3 nights in Apr 2024

10/10 Excellent

patricia

Travelled with family
Liked: Staff & service, property conditions & facilities
It was a family owned business and they were very friendly and professional.
Stayed 6 nights in Apr 2024

10/10 Excellent

Nicholas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was super nice and very accommodating. Thank you 🙏
Stayed 2 nights in Apr 2024

6/10 Okay

Zyesha

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
There are a lot of steps for access to all the rooms.
Stayed 5 nights in Apr 2024

10/10 Excellent

Jasmia, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good place to stay and relax
Stayed 1 night in Apr 2024

8/10 Good

Zory

Liked: Staff & service
Good fee rate
Stayed 1 night in Apr 2024

10/10 Excellent

Faisal

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, and rooms are decent. The breakfast is great
Stayed 8 nights in Apr 2024

4/10 Poor

Heather

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
My main concern about this place was our room. Not only could we hear everything from outside the room (from people walking up the steps to bags/doors being slammed, to literally any conversation) but it was small and dirty. The bathroom door was broken along the bottom, the cabinets by the sink were dirty and I saw roaches in there as well, enough to kill one. The front desk staff as well as the staff at breakfast and the dinner restaurant were very kind. As bad as the room was, the staff everywhere was great. It is located in a fairly convenient location to many shopping and attractions in the area which was nice.
Stayed 2 nights in Apr 2024

10/10 Excellent

keija

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We will be back
Stayed 4 nights in Apr 2024

6/10 Okay

Christine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very nice staff. amenties need a little updating
Stayed 1 night in Apr 2024

6/10 Okay

Victoria

Stayed 1 night in Apr 2024

10/10 Excellent

Felicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast and dinner from restaurant was amazing and fresh. Hospitality was superb as well. I would stay again.
Stayed 2 nights in Mar 2024

6/10 Okay

Malene

Travelled with partner
Liked: Cleanliness
From me I like to feel like I got my moneys worth and I went off of the picture and not the review. Breakfast was pretty good actually. The bathroom was okay but the shower area was too small for me and the blow dryer did not work I was mad about that for sure. I personally would NOT comeback but if you need something quic and fast for o e night like me do it
Stayed 1 night in Apr 2024

6/10 Okay

Leslie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great little restaurant on property. Friendly staff but beware the mold and mildew. The view and service from the bar/restaurant, Sugarcane Grill, was worth climbing up for but the rooms themselves need attention. The bare basics did not deter us but the mold, mildew and musty smells did
Stayed 1 night in Apr 2024

2/10 Terrible

Praveen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not like anything about the property when we in person and saw that its surrounded by Red light area. BIGG NOOO TO THIS HOTEL - SPECIALLY FOR COUPLES, FAMILIES AND WOMEN!!!
Stayed 1 night in Apr 2024

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great, rooms were clean, beds were comfy, wait staff was awesome!!
Stayed 1 night in Apr 2024

4/10 Poor

Scott

Travelled with family
Disliked: Property conditions & facilities
The best about this place were the pancakes for breakfast
Stayed 1 night in Apr 2024

2/10 Terrible

Clyde

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property looks nothing like the pictures. Be prepared to walk up many steps. The bathroom shower has moss. The pillows have been around the block many times. The towels...just don't go.
Stayed 2 nights in Apr 2024

10/10 Excellent

Grzegorz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Christine

Stayed 1 night in Apr 2024

2/10 Terrible

daniel

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Poor hospitality . Breakfast restaurant waitress offensive , rude . We were reprimanded by waitress 3 times for requesting coffee refills . Waitress advised me she only makes one visit to table . She became angry each time I requested a coffee refill ( asked twice ). Reprimanded us for sitting at a table for 4 . We were 3 adults . Rooms were very outdated . Shower head had major leak . Broken toilet lid . Very Third World property .
Stayed 1 night in Apr 2024

10/10 Excellent

Rosalie

Travelled with group
Liked: Cleanliness, staff & service, amenities
This is an older hotel so no elevator and many split levels since built into a hill. Many steps but I liked the quaintness of Bunker Hill. The rooms i saw were clean and fairly updated. We had a problem with the a/c unit in our first room and they promptly moved us.Hotel restaurant had very good food. All the staff we encountered were very friendly. Laverne was great. She gave us a lot of sightseeing tips and made us feel at home. I liked that it was an easy walk to the main shopping area of Charlotte Amalie and historical sites. The only thing that I didn't care for was around the outside of the property and on streets was a lot of garbage even though there are no littering signs. Some properties in the area also very run down so people may overlook this place.
Stayed 2 nights in Apr 2024

2/10 Terrible

Daniel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Facility is run down and very dirty.
Stayed 1 night in Apr 2024

4/10 Poor

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms were dirty, dusty, cobb webs, no hot water... Say no more Breakfast and the staff are outstanding
Stayed 1 night in Apr 2024

8/10 Good

Jamoi

Liked: Staff & service
Disliked: Property conditions & facilities
Staff was friendly and very helpful
Stayed 1 night in Mar 2024

6/10 Okay

Letrinka

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Peter

Travelled with family
Rooms are not as shown on website. Are room had mold and in general everything was in disrepair. DONT STAY THERE!!!!
Stayed 1 night in Mar 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good deal and friendly helpful staff. Thank you!
Stayed 2 nights in Mar 2024

10/10 Excellent

Julio Angel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice!
Stayed 3 nights in Mar 2024

8/10 Good

Etta

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had no problems
Stayed 1 night in Mar 2024

8/10 Good

Etta

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited parking,
Stayed 1 night in Mar 2024

2/10 Terrible

harishanthan, carmel

Disliked: Cleanliness, amenities, property conditions & facilities
Don’t have words to say. Very poor facility and unsafe location.
Stayed 1 night in Mar 2024

10/10 Excellent

ShaKia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were very helpful and pleasant. They made my stay enjoyable. They offered recommendations and were so hospitable.
Stayed 2 nights in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location makes it easier to go explore areas not close to the cruise ships. Yards away from the "99 Steps" which you take to see Backbeards tower. Just a few blocks off the beaten path makes it more quiet than others on the strip. A/C in the room was great. Mini-mart across the street. Breakfast in the morning is better than average and with a gorgeous open-air view. No elevator so you need to be able to use stairs.
Stayed 3 nights in Mar 2024

8/10 Good

Brynn

Liked: Cleanliness, staff & service, property conditions & facilities
Overall the property was clean and a great value. Location was convenient to the ferry terminal ...about a 10 minute walk so we didnt need to catch a cab. Staff were very friendly. It isnt the 4 seasons but like I said it is a great value and as depicted on online.
Stayed 1 night in Mar 2024

8/10 Good

Constance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Sade Kashonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My man and I really enjoyed our stay at the Bunker hill hotel great room service, great food, great people and they actually cook there food
Stayed 3 nights in Mar 2024

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place..love the style and convenience to old Town
Stayed 1 night in Jan 2024

4/10 Poor

ingrid

Travelled with family
Great overall location. Bad neighborhood. Staff very courteous breakfast was ok. Property not as it is pictured. Very rundown. Damage in room and property overall disrepair. Pools are small With one located in the restaurant. Had to climb 3 flights of stairs with heavy luggage. Expedia should remove from their list of options.
Stayed 1 night in Mar 2024

10/10 Excellent

Fiona

Liked: Staff & service
Stayed 1 night in Mar 2024

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The professionalism of the staff makes up for a lot. However, unless you like walking, it’s not very convenient to get anywhere and it’s on a hill that makes transportation a challenge.
Stayed 3 nights in Mar 2024

4/10 Poor

Carrie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Jennifer

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
This property has great potential!! Super unique and could be awesome if there were some serious rehab and renovations done to it. We traveled with our 4 kids aged 12, 11, 8, 5 and I think they were the only kids there. The hotel is geared towards adults for sure. The pool is tiny and is supposed to only be used as a sitting pool so that wasn't fun for the kids. The rooms were not as clean as we are used to, but we still felt okay in them. The towels were all white, but a collection of many different kinds of towns, none soft or luxurious. There are LOTS and LOTS of stairs... like everywhere you go there are stairs. We liked the stairs and felt like it added to the coolness of the hotel. The staff was INCREDIBLE!! Joann at the front desk was helpful and kind. The server at breakfast was always super nice and happy to help! Breakfast was great in comparison to what we thought it was going to be. Not many options, but warm and cooked fresh. Al was incredible as well. Make sure you have plenty of cash for taxies as none take card. We learned the hard way and burned through hundreds in a matter of 2 days just getting our family too and from places. This is NO WHERE NEAR A BEACH.... like no beaches anywhere around. I wish I would have looked into that more before I booked as we are beach people. But the hotel was walking distance to the ferry that took us to St. John for a day trip. You can tell the staff truly loves this property and it's like a little family.
Stayed 2 nights in Mar 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was terrific -- friendly and extra helpful. Made me feel right at home and well cared for.
Stayed 1 night in Mar 2024

10/10 Excellent

Erik

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tremendous, friendly staff, great location, pleasant rooms and beautiful historic building.
Stayed 1 night in Mar 2024

4/10 Poor

Nishant, brampton

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Walter

Liked: Cleanliness, staff & service
Knowledgeable and friendly staff
Stayed 10 nights in Mar 2024

6/10 Okay

David Grove

Phone did not work a/c leaked - staff was very accommodating . Lot of stairs
Stayed 1 night in Mar 2024

10/10 Excellent

samantha, Newport

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024