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Found our nights stay after visiting the Beamish museum quite stressful as we were not informed before booking that the hotel was holding a graduation ball. The couple booking in before us were told there was a graduation ball and it could be noisy so I mentioned this when I was booking in only to be told we were a long way from the function room and we would not hear it. It got to 10pm and I could still hear banging music in our room and as I was playing golf early in the morning was hoping for a good nights sleep after complaining twice to reception we finally got moved to a quiet room should not of had to go through all this stress when we could have been put in a quiet room in the first place.
Nigel
Stayed 1 night in Feb 2024
Response from Reception/Reservations. on 24 Feb,2024
Good Evening, Thank you for taking the time to send us your feedback. I am very sorry that you had a disturbed night with the noise from the function that was on during the night of your stay the room they used to play the music in is not the usual room that would normally be used for a function. Please if you are in the area again contact us directly & we will see what we can do for you, our apologies once again.Many ThanksReception/Reservations.
Response from Julie - Front Office Manager on 25 Feb,2024
Thank you kindly for taking the time to review & score us this is greatly appreciated & will be passed to the teams. We do hope we get the opportunity to welcome you again in the very near future
10/10 Excellent
Deborah
28 Dec,2023
Deborah
Stayed 1 night in Dec 2023
Response from Julie - Front Office Manager on 25 Feb,2024
Thank you for taking the time to review & score us this is much appreciated and will be passed to each team. We do hope we get the opportunity to welcome you again in the near future
Secluded staff cannot be more helpful food is excellent and reasonably priced for a hotel Great view of the gardens Great room lift to the upstairs entrance has a ramp to reception and most of the hotel is disabled accessible
There’s wasn’t a wardrobe in our room. No shower gel or fridge either. We had to request extra toiletries. The TV connection to the internet was poor. The reception was unmanned when I went to request putting my 4 month olds baby food in the fridge. I waited 10 minutes before eventually giving up and allowing the food to go off. The beds were comfortable and the room was clean. The lift only fitted 2 people and was very noisy and at times the doors wouldn’t opened and seemed jammed. This was very nervy for someone who suffers from claustrophobia. We booked for the firework extravaganza which was cancelled just days before our stay and subsequently we were left with nothing to do. The breakfast was the highlight of our stay. We expected the bedroom to be cleaned on our second day of stay but this didn’t happen.
A lovely building with great dining facilities - the room was “quaint & bijou” with dated brown wood furniture which had seen better days & difficult to make either it or the bathroom warm.
Fab room and service, food etc was also good. Overall a great stay.
Elaine
Stayed 1 night in Oct 2023
Response from Julie - Front Office Manager on 31 Oct,2023
Good morning & thank you kindly for your review of your recent stay here at Beamish Hall. We are delighted you enjoyed your experience with us and I do hope we get the opportunity to welcome you in the very near future. In the meantime sending our warmest regards
Response from Julie - Front Office Manager on 31 Oct,2023
Good morning & thank you for taking the time to review us and we are delighted you enjoyed your experience with us. I do hope we get the opportunity to welcome you in the near future do keep an eye out for some great packages coming up for Black Friday & stays in 2024.Sending my warmest wishes Julie (Front Office Manager)
Response from Julie - Front Office Manager on 31 Oct,2023
Good morning & thank you for taking the time to review us and we are delighted you enjoyed your experience with us. I do hope we get the opportunity to welcome you in the near future do keep an eye out for some great packages coming up for Black Friday & stays in 2024.Sending my warmest wishes Julie (Front Office Manager)
Beautiful location, helpful friendly staff, would come again.
Claire
Stayed 1 night in Oct 2023
Response from Julie - Front Office Manager on 31 Oct,2023
Good morning & thank you for taking the time to review us and we are delighted you enjoyed your experience with us. I do hope we get the opportunity to welcome you in the near future do keep an eye out for some great packages coming up for Black Friday & stays in 2024.Sending my warmest wishes Julie (Front Office Manager)
10/10 Excellent
Victoria
1 Oct,2023
Victoria
Stayed 1 night in Sep 2023
Response from Julie - Front Office Manager on 31 Oct,2023
Good morning & thank you for taking the time to review us and we are delighted you enjoyed your experience with us. I do hope we get the opportunity to welcome you in the near future do keep an eye out for some great packages coming up for Black Friday & stays in 2024.Sending my warmest wishes Julie (Front Office Manager)
Despite a noisy wedding reception going on, our room was absolutely quiet. Bliss.
Lorene
Stayed 1 night in Sep 2023
Response from Julie - Front Office Manager on 31 Oct,2023
Good morning & thank you for taking the time to review us and we are delighted you enjoyed your experience with us. I do hope we get the opportunity to welcome you in the near future do keep an eye out for some great packages coming up for Black Friday & stays in 2024.Sending my warmest wishes Julie (Front Office Manager)
We enjoyed our stay and the staff were all very friendly
Carl
Stayed 1 night in Jul 2023
Response from Alex on 21 Jul,2023
Good afternoon thank you kindly for taking the time to review & score us here at Beamish Hall after your recent stay. We are delighted that you enjoyed your experience with us and we do hope we get the opportunity to welcome you again in the near future. Sending our thanks Reception/Reservations
8/10 Good
James, Perth
4 Jul,2023
Finding your room is not easy, with numerous stairs and corridors to be navigated. Understandable with it being an old building and not a purpose built hotel .
James
Stayed 1 night in Jul 2023
Response from Reception/Reservations. on 14 Jul,2023
Good Afternoon, Many thanks for leaving some feedback from your recent stay with us it is greatly appreciated - Do hope you can visit us again in the near future - Kind Regards Reservations
10/10 Excellent
graham
26 Jun,2023
graham
Stayed 1 night in Jun 2023
Response from Reception/Reservations. on 27 Jun,2023
Good Afternoon, Many thanks for leaving some feedback from your recent stay with us it is greatly appreciated - Do hope you can visit us again in the near future - Kind Regards Reservations
Response from Reception/Reservations. on 27 Jun,2023
Good Afternoon, Many thanks for leaving some feedback from your recent stay with us it is greatly appreciated - Do hope you can visit us again in the near future - Kind Regards Reservations
10/10 Excellent
Elizabeth
21 Jun,2023
Elizabeth
Stayed 3 nights in Jun 2023
Response from Reception/Reservations. on 27 Jun,2023
Good Afternoon, Many thanks for leaving some feedback from your recent stay with us it is greatly appreciated - Do hope you can visit us again in the near future - Kind Regards Reservations
Work visit to Gateshead. Really nice hotel in great surroundings. The only slight downside is the mobile coverage is poor, obviously not the hotels fault. However the WiFi was a bit patchy in places.
Graham
Stayed 2 nights in Jun 2023
Response from Reception/Reservations. on 27 Jun,2023
Good Afternoon, Many thanks for leaving some feedback from your recent stay with us it is greatly appreciated - Do hope you can visit us again in the near future - Kind Regards Reservations
From amazing friendly service to beautiful rooms and delicious food we just loved our stay at Beamish Hall and would highly recommend it to fellow travellers.
Sarah
Stayed 1 night in Jun 2023
Response from Reception/Reservations. on 27 Jun,2023
Good Afternoon, Many thanks for leaving some feedback from your recent stay with us it is greatly appreciated - Do hope you can visit us again in the near future - Kind Regards Reservations
Wonderful setting, well kept property, great service and a fantastic breakfast. Peaceful and relaxing.
Francesca
Stayed 1 night in Jun 2023
Response from Reception/Reservations. on 12 Jun,2023
Good Morning, Many thanks for leaving some feedback from your recent stay with us it is greatly appreciated - Do hope you can visit us again in the near future - Kind Regards Reservations
Response from Reception/Reservations. on 27 Jun,2023
Good Afternoon, Many thanks for leaving some feedback from your recent stay with us it is greatly appreciated - Do hope you can visit us again in the near future - Kind Regards Reservations
Response from Reception/Reservations. on 27 Jun,2023
Good Afternoon, Many thanks for leaving some feedback from your recent stay with us it is greatly appreciated - Do hope you can visit us again in the near future - Kind Regards Reservations
10/10 Excellent
Michelle
10 Jun,2023
Michelle
Stayed 1 night in Jun 2023
Response from Reception/Reservations. on 27 Jun,2023
Good Afternoon, Many thanks for leaving some feedback from your recent stay with us it is greatly appreciated - Do hope you can visit us again in the near future - Kind Regards Reservations
8/10 Good
Allistair
5 Jun,2023
Allistair
Stayed 1 night in Jun 2023
Response from Reception/Reservations. on 27 Jun,2023
Good Afternoon, Many thanks for leaving some feedback from your recent stay with us it is greatly appreciated - Do hope you can visit us again in the near future - Kind Regards Reservations
Response from Reception/Reservations. on 11 Jun,2023
Good Afternoon, Many thanks for leaving some feedback from your recent stay with us it is greatly appreciated - Do hope you can visit us again in the near future - Kind Regards Reservations
Response from Reception/Reservations. on 21 May,2023
Good Afternoon, Many thanks for leaving some feedback from your recent stay with us it is greatly appreciated - Do hope you can visit us again in the near future - Kind Regards Reservations
8/10 Good
Sandy
Travelled with partner
15 May,2023
Liked: Cleanliness, staff & service, amenities
A beautiful setting and lovely old building, staff helpful and friendly
Bed extremely creaky and rickety, mentioned this last time we visited but nothing changed
Partner suffered from the very low ceiling in the bathroom, banging his head several times, perhaps a warning sticker on the low beam to warn would help