"Booked a room traveling through , trusted Expedia , didn’t realize it was a non refundable room, walked into lobby which was filthy , lobby bathroom was out of order , the sorry excuse for a coffee table was completely empty and looked like it hadn’t been touched in months . I saw a roach crawl across the floor . There was a sign on the wall that said we will be conducting background checks for our guests and can refuse service at anytime . The parking lot was full of trash and looked like abandoned cars as well as unhoused people , overall the area and property felt very unsafe for traveling families with an autistic child , left after not even being acknowledged in lobby and tried to call Expedia to ask for help with a refund , they called the property in which the staff lied and said we didn’t even get out of car ! And then they told us sorry there’s nothing we can do about a refund because the lady at the property refused to refund us ! Overall experience with the property and Expedia was awful and disappointing! I also asked for a manager from Expedia to call me and was told I would have a return call within an hour which I never received !"
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