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Reviews of Hilton Garden Inn Statesville

3 out of 5
Hilton Garden Inn Statesville
1017 Gateway Crossing Drive, Statesville, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 199 out of 352 reviews" "
Rating 8 - Good. 84 out of 352 reviews" "
Rating 6 - Okay. 35 out of 352 reviews" "
Rating 4 - Poor. 21 out of 352 reviews" "
Rating 2 - Terrible. 13 out of 352 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Linda

Travelled with partner
Disliked: Cleanliness
There was no toilet paper in bathroom or soap. Shower head was too high to adjust. The room seemed dusty. There were no stir sticks for the coffee. The dinner area lacked proper staffing and half of the menu was unavailable due to equipment failure.
Stayed 1 night in Apr 2024

10/10 Excellent

Nancy

Stayed 2 nights in Apr 2024

6/10 Okay

Carol

Stayed 1 night in Apr 2024

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent made to order breakfast. Fresh ingredients with exceptional flavor. Far exceeded my expectations and one of the reasons for my return visit.
Stayed 3 nights in Mar 2024

8/10 Good

Kathleen

Liked: Staff & service
Parking spaces narrow. Room had issues: shower dripped and splashes onto floor. Splashes on sink counter wicked up tissue box, causing all tissues to be wet.
Stayed 1 night in Mar 2024

10/10 Excellent

janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very close to the interstate exit; new hotel
Stayed 1 night in Mar 2024

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean
Stayed 1 night in Mar 2024

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Allie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Judith, dayton

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Hotel comfortable and very convenient to I77. Dining options very acceptable.
Stayed 1 night in Jan 2024

8/10 Good

Nelly

Liked: Cleanliness, staff & service, property conditions & facilities
I like everything, almost everything, it hurts that the dark-skinned people who are at the breakfast buffet are a little rude to Hispanics.
Stayed 2 nights in Jan 2024

2/10 Terrible

Rachel, syosset

Stayed 1 night in Jan 2024

10/10 Excellent

Linda

Stayed 1 night in Dec 2023

10/10 Excellent

Doug, Ayr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Rebecca

Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Very friendly bartender!
Stayed 1 night in Dec 2023

2/10 Terrible

Cassandra

Stayed 1 night in Nov 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay there again, close to highway.
Stayed 1 night in Nov 2023

10/10 Excellent

Evelyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was dated but clean and the staff were passionate about Statesville. While I waited for food downstairs, a lady gave my daughter a Statesville coloring book and explained the town's history. The food was basic but good. Can't go wrong with the burger. The pool looked clean with towels stocked. I will definitely stay here again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Kathy, WESLEY CHAPEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Susan

Travelled with partner
Liked: Staff & service
Disliked: Amenities
We got in late at night. No room service and nothing around except for a Waffle House for food that was still open. Hungry and crabby. Otherwise, it was decent enough.
Stayed 2 nights in Oct 2023

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities
They charge for wi-Fi if you don’t join their Hilton group. That’s outrageous !
Stayed 1 night in Sep 2023

8/10 Good

CAROLINA

Business traveller
Liked: Cleanliness, staff & service
Staff is fantastic, very kind. Restaurant/bar and breakfast is average.
Stayed 1 night in Jul 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 1 night in Jul 2023

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access from i77
Stayed 1 night in Jul 2023

8/10 Good

Linda

Stayed 1 night in Jun 2023

10/10 Excellent

willis

Stayed 3 nights in Jun 2023

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

2/10 Terrible

Angelica

Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

6/10 Okay

Dawn, Dayton

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Properry was fine for an overnight stay. Hallway was creaky but room was not. The only complaont i have is that there were no clean towels in the pool area at 7pm and it was open until 10. We were told ypon entry that theu would being some in but we swam for an hour and still no towels. The walk back to the third floor soaking wet and freezing ruined the visit for me. The on site restaurant food was good althpugh service was slow (took an hour for 2 hamburgers and a grilled cheese to be made) just fyi, order early.
Stayed 1 night in Apr 2023

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was traveling with my daughters. We stayed one night but got to enjoy dinner in the dining room. The room was very nice, very clean. Wish we could stay again.
Stayed 1 night in Apr 2023

8/10 Good

George

Stayed 1 night in Apr 2023

8/10 Good

raymond

Travelled with partner
Liked: Staff & service, property conditions & facilities
Nothing
Stayed 1 night in Apr 2023

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

6/10 Okay

Stevie

Travelled with family and small children
Liked: Property conditions & facilities
Stayed here because we were on a long road trip and needed something convenient for family. We’re looking for a separate bedroom, restaurant on site and indoor pool. Thought we hit a slam dunk. Picture and description say separate bedroom, but there is no door. Shower wasn’t clean and found food on floor in room from previously stay. Pool was freeeeeeeezzzzing. Restaurant was a let down. Good selection but kids chicken fingers were served uncooked and lettuce in salad was wilted. Staff were great.
Stayed 1 night in Mar 2023

8/10 Good

Annette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
The food served by the onsite restaurant was delicious and wait staff were very efficient and friendly. The parking lot is very well lit. The room was very clean.
Stayed 1 night in Mar 2023

8/10 Good

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and easy to get to
Stayed 1 night in Mar 2023

10/10 Excellent

Brent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Three property was clean, fresh, and comfortable. The breakfast was very good. The staff were friendly and efficient. I highly recommend this hotel.
Stayed 1 night in Mar 2023

2/10 Terrible

James

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to wait to check in.Went to my room to find it dirty,beds unmade,trash in it.Had to go back downstairs to change the room.Got the new room on the second floor only to find out that I had no view.Room 214 has a view of the rooftop for the carport.Also whatever is being cooked downstairs you smell it in the room AC.Stains all over the carpet.Toilets low for a child not and adult.I slipped inside the shower and fell backwards onto the floor.Tried to do a report,was told its not necessary.Went to the er and my right food its sprained really bad from the fall.Horrible stay ever.
Stayed 1 night in Feb 2023

10/10 Excellent

Elizabeth, Pepper Pike

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very welcoming after a rough day on the road.
Stayed 1 night in Feb 2023

8/10 Good

Anil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

2/10 Terrible

Stacey

Stayed 1 night in Jan 2023