Steam room

Reviews of voco Strasbourg Centre The Garden, an IHG Hotel

4 out of 5
voco Strasbourg Centre The Garden, an IHG Hotel
9 Rue Des Magasins, Strasbourg, Bas-Rhin

Reviews

9.0

Wonderful

Rating 10 - Excellent. 325 out of 553 reviews" "
Rating 8 - Good. 163 out of 553 reviews" "
Rating 6 - Okay. 41 out of 553 reviews" "
Rating 4 - Poor. 17 out of 553 reviews" "
Rating 2 - Terrible. 7 out of 553 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Boris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel in walking distance to downtown.
Friendly welcome and professional Front-desk. Room was 98% clean ( some hair on the floor) Bed very comfortable, linen was Soft and smelt Fresh and clean. Bathroom had everything one would expect for a Hotel with this Rating. Breakfast was OK, I guess the Hotel was full and the Area got very congested! Culinary choices were diverse and up to standard. We enjoyed an Hour in the Spa! It would help interested Clients if you would state that the Spa coats extra and per Hour! If Traveling by vehicle this Hotel is very accessible from the Highway! Walking distance to all the Top Places to Visit! Overall we enjoyed our Stay!
Stayed 2 nights in Dec 2023
Response from Lucie & The Garden's Team on 6 Feb,2024
Hello Boris,The entire Garden's Team wants to thank you for your feedback. We are please to hear that you appreciate your stay in our hotel. We hope to have the pleasure to see you again in Strasbourg,Best regards

6/10 Okay

Neil

Travelled with partner
Liked: Staff & service, amenities
Stayed 4 nights in Dec 2023
Response from Lucie & The Garden's Team on 6 Feb,2024
Bonjour,La Garden's Team vous remercie de votre commentaire. Au plaisir de vous revoir,Bien à vous

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good places to stay
Stayed 2 nights in Dec 2023
Response from Lucie & The Garden's Team on 7 Jan,2024
Bonjour,La Garden's Team vous remercie pour votre commentaire. Au plaisir de vous revoir au voco Strasbourg centre The Garden. Bien cordialement.

8/10 Good

Tom

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Pauline I. & the Garden's Team on 17 Sept,2023
Dear Kiszelewski Tom,We want to thank you for the rating you gave us.It will be a great pleasure to welcoming you back to the voco Strasbourg The Garden.

10/10 Excellent

marc

Stayed 1 night in Aug 2023
Response from Firoozeh on 6 Sept,2023
Dear Marc, Nous vous remercions pour votre note Monsieur, Au plaisir de vous revoir dans notre Etablissement.The Garden's Team

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, fab service and wonderful breakfast
Stayed 1 night in Aug 2023
Response from Firoozeh on 6 Sept,2023
Dear Adam,Thank you for your adorable comments, Hope to see you again in our hotel.The Garden's Team

4/10 Poor

Faith

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Staff highly variable in how friendly and helpful. Our toilet had sink but no hand soap. Told our 6 year old wasn’t allowed in the pool. In a not very nice area at all. I think there is far better for the same or less money.
Response from Lucie & The Garden's Team on 27 Aug,2023
Hello,Thank you for sharing your experience at our hotel.We are sorry to hear that your stay with us did not meet your expectations. We will take your comments into account in order to improve our customer experience.We wish you a nice day

10/10 Excellent

Wendy

Stayed 2 nights in Aug 2023
Response from Lucie & The Garden's Team on 23 Aug,2023
Bonsoir,Toute la Garden's Team vous remercie pour votre note.Au plaisir de vous revoir dans notre établissement.Bien à vous.

10/10 Excellent

Yana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and clean rooms. Friendly and knowledgeable staff.
Stayed 1 night in Aug 2023
Response from Lucie & The Garden's Team on 23 Aug,2023
Hello,The entire team thank you for your review. Hope to see you again in Strasbourg.Best regards

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Even with AC, extremely hot and uncomfortable
Hotel was very nice. Nice decor and clean room, breakfast was nice, everything was good, BUT our room was so hot even with the air conditioning. In the middle of August when it’s more than 30c outside, we were able to adjust only by -3 or +3 celsius, but even with -3 Celsius didn’t do anything. Our room was so hot and muggy and we were sweating all night. Very uncomfortable. I’m sure it’s a wonderful hotel during cool months, but in summer, it’s very uncomfortable.
Stayed 1 night in Aug 2023
Response from Lucie & The Garden's Team on 27 Aug,2023
Hello,Thank you very much for sharing your experience of our hotel.We are sorry to hear that the air conditioning in your room did not work properly. We take your comments to heart and will do our utmost to detect the problem.We would be delighted to see you again at voco Strasbourg center The Garden, without the air-conditioning problem this time of course!We wish you a pleasant day,Sincerely

10/10 Excellent

Gisele

Liked: Cleanliness, property conditions & facilities
It was a nice place to stay in for few days. Very clean. Staff seems upset all the time but overall it’s a great place to stay in
Stayed 3 nights in Aug 2023
Response from Lucie & The Garden's Team on 27 Aug,2023
Hello,Many thanks for your review of our hotel voco - The Garden, Strasbourg center. We are delighted to hear that you enjoyed your stay in Strasbourg. We look forward to welcoming you again in the near future. Best regards.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at the Voco the hotel is very modern and staff very helpful easy walking distance to the beautiful Strasbourg centre we found parking easy outside using the EasyPark app only paid 4 Euros from 3pm to 10 am
Stayed 1 night in Aug 2023
Response from Lucie & The Garden's Team on 23 Aug,2023
Hello dear traveller, First of all, we would like to thank you on behalf of the entire team for taking out of your time and share about your experience in the voco Strasbourg The Garden.We hope to have the pleasure of seeing you again in Strasbourg for another relaxing stay.Best regards.

10/10 Excellent

Jay

Stayed 2 nights in Aug 2023
Response from Lucie & The Garden's Team on 16 Aug,2023
Bonjour,L'équipe du voco Strasbourg centre The Garden vous remercie de la note attribuée à notre établissement. En espérant vous revoir.

8/10 Good

fatih

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I had to wait 5 hours to checkin although i asked i will wait if it will be ready in 1-1.5 hours. Parking is limited and someone else parked in front of my car and the platform to move the car was not working. If the owner of the car did not leave his phone on display i would have waited hours to get it moved.
Stayed 1 night in Jul 2023
Response from Lucie & The Garden's Team on 27 Aug,2023
Hello,The Garden's Team would like to thank you for sharing your experience in our establishment.We're sorry to hear that you had to wait at check-in before getting your room, as this is not our custom.Thank you for pointing this out to us, we will do our best to improve our customer experience.We look forward to seeing you again,Best regards

10/10 Excellent

Moshe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Lucie & The Garden's Team on 7 Aug,2023
Bonjour,La Garden's Team vous remercie pour votre note.Nous espérons vous revoir au sein du voco Strasbourg The Garden.Bien à vous.

10/10 Excellent

Ioan, Round Lake Beach

Stayed 1 night in Jul 2023
Response from Lucie & The Garden's Team on 16 Aug,2023
Bonjour,La Garden's Team vous remercie de votre note.Bien à vous.

10/10 Excellent

Alexandre

Stayed 2 nights in Jul 2023
Response from Lucie & The Garden's Team on 30 Jul,2023
Bonjour,Toute la Garden's Team se réjouit de voir que votre séjour s'est bien déroulé.En espérant vous revoir dans notre établissement.Bien à vous

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Lucie & The Garden's Team on 30 Jul,2023
Good evening,The Garden's Team would like to thank you for leaving your review of our establishment. We would like to know more about the points that did not convince you. We look forward to seeing you again.Yours sincerely

6/10 Okay

Aiaz

Stayed 2 nights in Jun 2023
Response from Oznur on 8 Jun,2023
Bonjour,Nous vous remercions pour votre retour, nous espérons vous acceuillir à nouveau chez nous afin de vous proposer un meilleur service.La garden's team

10/10 Excellent

Isabel

Stayed 1 night in Jun 2023
Response from Lucie & The Garden's Team on 27 Jun,2023
Bonjour,Nous vous remercions de votre note.En espérant vous accueillir à nouveau,Bien cordialement.

10/10 Excellent

Grant

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome new hotel with great staff. Only downside is it’s a bit out of the centre in an average street, but that made it more affordable and doesn’t matter once you’re there.
Stayed 3 nights in May 2023
Response from Patrisia on 2 Jun,2023
Dear client,The entire Voco Garden’s team thank you for taking the time to share your experience.We are delighted to see that you had a very good stay at Voco Strasbourg The Garden. Note that it is our first priority to offer you a stay that meets your expectations.Best regards,Patrisia & The Garden's Team

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with excellent rooms and staff
Stayed 1 night in May 2023
Response from Lucie & The Garden's Team on 24 May,2023
Bonjour,Tout l'équipe du voco Strasbourg centre The Garden vous remercie de la note attribuée à notre établissement.Nous souhaitons de tout cœur avoir la chance de vous accueillir à nouveau.Bien cordialement.

6/10 Okay

Susan

Travelled with partner
Crowded neighborhood No parking to offer Not a good check in Good shopping and walking area
Stayed 1 night in May 2023
Response from Lucie & The Garden's Team on 19 May,2023
Hello dear traveler,Thank you for the time you spent writing this review.We are very sorry that you did not have an exceptional time in our establishment. We would have liked to know more about how your check-in went so that we could take note and improve. We would be more than happy to have you back in our hotel to show you our full capabilities.We wish you a pleasant day,Yours faithfully.

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable.
Stayed 2 nights in Apr 2023
Response from Lucie & The Garden's Team on 5 May,2023
Dear traveler,The entire Garden's Team thanks you for the rating you have given to our establishment.We give the best of us every day to satisfy you, so it is with pleasure that we note our success.We will welcome you with pleasure for a new stay in Strasbourg.Yours sincerely

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every thing great
Stayed 4 nights in Apr 2023
Response from Damoon & The Garden's Team on 29 Apr,2023
Chère cliente,Merci infiniment de la part de toute l'équipe du Voco Strasbourg the Garden d'avoir pris le temps de partager à propos votre expérience. Nous sommes ravis de constater que vous avez passé un très bon séjour chez Voco Strasbourg The Garden. Notez que c'est notre première priorité que de vous offrir un séjour à la hauteur de vos attentes et que prenons bien en compte vos remarques et ne manquerons pas d'en faire part aux différents services concernés par vos retours. Bien cordialement, Damoon & La Garden's Team

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic and responsive staff. We left an item at the hotel and they contacted us immediately and we were able to get the item mailed to us.
Stayed 1 night in Feb 2023
Response from Lucie & The Garden's Team on 11 Feb,2023
Hello,We are delighted to hear that you had a great stay at Voco Strasbourg The Garden. Please note that it is our first priority to offer you a stay that meets your expectations, as well as services such as our lost and found service. We would be delighted to see you again in our establishment. Best regards,

8/10 Good

Puay Gim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great but the location has nothing nearby
Response from Lucie & The Garden's Team on 22 Dec,2022
Dear guest,We would like to thank you for the time you have spend to write this review.We take your feedback into account and we will be grateful to see you again in the voco Strasbourg centre The Garden. We wish you a beautiful holiday season.Best regards.

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, staff & service
Very strange layout of the room but lots of space.
Stayed 3 nights in Sep 2022
Response from Lucie & The Garden's Team on 8 Oct,2022
Hello,The entire team at voco Strasbourg centre The Garden would like to thank you for taking the time to talk about your experience at our establishment.We hope to see you again to make your stay even more memorable than the first one.Have a nice day

10/10 Excellent

Thomas J

Liked: Cleanliness, property conditions & facilities, room comfort
Very comfortable place, convenient to city center, great staff.
Stayed 1 night in Sep 2022
Response from Lucie & The Garden's Team on 1 Oct,2022
Dear Thomas,It is with great pleasure that we note the success of your stay. On behalf of the entire team at voco Strasbourg centre-The Garden, we would like to thank you for the positive comments you have left us. We wish you a beautiful day

10/10 Excellent

Alberto

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great service, very clean, friendly staff. Beautiful property!
Stayed 1 night in Sep 2022
Response from Front office manager on 17 Sept,2022
Dear Alberto,Thanks a lot for your feedback ! it's a pleasure for us to welcome you.La réception

8/10 Good

Alex, Fairfax

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked how modern and unique the design is. The rooms are also very cute and practical. Only thing that was a little disappointing was that you had to pay to use the pool and schedule a time to do so. We understand that makes sense for the spa area, but not the pool. Overall a very pleasent stay and we would return for sure.
Stayed 1 night in Aug 2022
Response from Eva on 1 Sept,2022
Dear Alex, Thank you for the time dedicated to write a review concerning your stay in our Hotel Voco Strasbourg The Garden Center. We are glad to know that all of our facilities and designs pleased you. Unfortunately concerning the pool issue, it is a choice of the managing team to make it pay only to the persons who are using it and not to every guest of the hotel concerning it small capacity to welcome people. Best Regards, Eva Front office.

10/10 Excellent

Dr. Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, excellent friendly staff with good suggestions. Spa was a pleasant surprise. Breakfasts very good.
Stayed 2 nights in Aug 2022
Response from Inès & The Garden's Team on 21 Aug,2022
Dear Dr. Robert, Thank you very much for taking the time to share your opinion following your recent stay with us :-) We are glad that you enjoyed your stay with us. We hope to have the chance to welcome you again at VOCO!Best regards,

10/10 Excellent

Elie C C A

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Loog Week End in Strasburg
Very nice, clean, rooms (my mother accompanied my wife and myself), efficient and friendly staff who all spoke good English, thank you for a really pleasant stay.
Stayed 3 nights in May 2022
Response from Mohamed & La Garden's Team on 10 Jun,2022
Dear guest, Thank you very much for sharing your comments with other travelers. Your cheering allows us to give even better-quality services to our customers. We are also pleased that you found the location suitable for you to explore Strasbourg’s city center. We will certainly share your feedback with our teams. We hope to have the chance to accommodate you again in the future. Kind regards,

10/10 Excellent

Giles

Stayed 4 nights in Apr 2022
Response from Lucie & The Garden's Team on 7 May,2022
Bonjour, Tout la Garden's Team vous remercie d'avoir laissé votre avis concernant notre établissement. Nous espérons vous revoir bientôt chez nous, Belle journée

10/10 Excellent

Marina

Stayed 1 night in Mar 2022
Response from Lucie & The Garden's Team on 31 Mar,2022
Bonjour, Toute l'équipe du voco Strasbourg centre The Garden vous remercie du temps passé à l'écriture de ce commentaire. Nous espérons vous revoir rapidement chez nous, Passez une agréable journée.

10/10 Excellent

Andrew

Stayed 1 night in Feb 2022
Response from Lucie & The Garden's Team on 22 Mar,2022
Bonjour, Toute l'équipe du voco Strasbourg centre The Garden vous remercie du temps passé à la rédaction de ce commentaire concernant notre établissement. Passez une agréable journée, Bien cordialement

8/10 Good

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Lucie & The Garden's Team on 5 Mar,2022
Bonjour, Toute l'équipe du voco Strasbourg centre - The Garden vous remercie du temps passé à la rédaction de cet avis. Nous espérons sincèrement vous revoir dans notre belle capitale alsacienne afin de vous faire passer le meilleur séjour possible. Bien cordialement

10/10 Excellent

Yosief

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I can not express how accommodating and polite everyone was there towards me and my group I will be coming back very soon
Stayed 1 night in Feb 2022
Response from Lucie & The Garden's Team on 17 Feb,2022
Dear Yosief, We are delighted to note that the kindness and devotion of our staff has brightened your stay. We hope to count you among our loyal customers. See you soon and take care, Best Regards

10/10 Excellent

Lea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Lucie & The Garden's Team on 6 Feb,2022
Bonjour, Toute la team du voco Strasbourg centre-The Garden vous remercie pour la note que vous avez attribué à notre hotel. Passez une agréable journée. Très cordialement.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to station
Breakfast selection was very nice. Room was clean and well done.
Stayed 2 nights in Jan 2022
Response from Lucie & The Garden's Team on 25 Jan,2022
Hello dear traveler, On behalf of the entire team of voco Strasbourg center The Garden we thank you for your kind comment. We pass on all your compliments to the various departments. We hope to see you again very soon so that you spend an even more pleasant stay. Best regards,

6/10 Okay

Felix

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2021
Response from Lucie & The Garden's Team on 25 Jan,2022
Bonjour cher Felix, Nous vous remercions d'avoir partagé à propos de votre expérience dans notre établissement. Toute nos équipes sont à votre écoute 24h sur 24. Nous sommes donc peinés de constater que votre séjour dans notre hôtel n'a pas été parfait. Nous apprenons de nos erreurs et espérons que vous reviendrez chez nous pour constater notre amélioration et de notre volonté de vous satisfaire au mieux. Passez une belle journée, Cordialement,

10/10 Excellent

Pui Kar Elsa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was good and cozy. The spa was helpful for anyone having walked around the city.
Stayed 2 nights in Dec 2021
Response from Lucie & The Garden's Team on 31 Dec,2021
Dear traveler, Thank you for the time you have taken to write this review. We thank you very much for the compliments you made about our hotel. We are also delighted to see that our wellness area was able to relax you and that the comfort and quality of our bedding pleased you. We hope to see you again on your next trip to Strasbourg. Have a nice day, Sincerely

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

Stuart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Very nice hotel with friendly staff. Only three small points: 1)Eggs at breakfast (scrambled first day and mini omelettes the next) were tired and should be monitored perhaps a bit more. 2) a long black hair in the shower - always offputting 3) no bathrobe in the room. I was told at reception that bathrobes are only for guests who use the spa but two of my colleagues in the same hotel both had bathrobes in their rooms. Other than that, GREAT!
Stayed 4 nights in Aug 2021
Response from Clara, the Garden's team. on 19 Sept,2021
Dear Stuart, Thank you from the bottom of our hearts for sharing about the voco Strasbourg the Garden. Please be sure that we took your opinion in high consideration, it is going to help us improve our services for sure. Yet, we are very glad to know that you spent a good stay with us. The pleasure was shared ; we are trully hoping to welcome you once again in our hotel. Best regards from Strasbourg. Sincerely.

10/10 Excellent

Bouchra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i always come back
love this hotel, design, service , breakfast.
Stayed 1 night in Aug 2021
Response from Mattia on 18 Aug,2021
Good Morning Bouchra, We are happy to hear that you had a good stay with us. We look forward to welcome you back again. Kindest regards, Mattia Receptoin

10/10 Excellent

Mohamed

Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't wait to visit again! The facility and staff was amazing! Made the experience even more worth it! Staff was very helpful at all times and very friendly.
Stayed 2 nights in Jun 2021
Response from Clara, the Garden's team. on 23 Jun,2021
Dear anonymous, Thank you from the bottom of our hearts for sharing about the Voco Strasbourg the Garden. We are very glad to know that you spent such an awesome stay with us. The pleasure was shared ; we are trully hoping to welcome you once again in our hotel very soon. Best regards from Strasbourg.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here again
I will be comjng back. Staff were excellent and very welcoming. The hotel is very comfortable and spotlessly clean. Even with restrictions in place and rules to follow it was still a relaxing environment.
Stayed 1 night in Jun 2021
Response from Clara, the Garden's team. on 9 Jun,2021
Dear Patricia Thank you from the bottom of our hearts for sharing about the Voco Strasbourg the Garden. We are very glad to know that you spent such an awesome stay with us. The pleasure was shared ; we are trully hoping to welcome you once again in our hotel, hopefully in better conditions next time for letting you enjoy our beautiful wellness area and try our delicious cuisine. Best regards from Strasbourg.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay! Service-minded staff
Great hotel. We got upgraded from the superior to the deluxe room. The bed was really comfortable! The breakfast was amazing. The gym is small but there’s the essential. The pool is available upon booking and at 9€/person, the rest of the spa is closed due to the Covid-19.
Stayed 1 night in Oct 2020
Response from Guillaume, The Garden's Team on 28 Nov,2020
Hello Dear Madam or Sir, All the member of our team are grateful for your notation, it's essential for us to have the most feedback from our guests. We are satisfied if you enjoyed your stay and we hope to welcome you for your next trip and so to discover our new brand voco Strasbourg The Garden. Best Regards

8/10 Good

Allan, Pétange, Luxembourg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice short stay for a weekend trip. Staff was friendly, too
Stayed 1 night in Sep 2020