"This was an unacceptable check-in experience, especially for what they charge per night. O
After a six-hour drive, we arrived around 7–8 PM to find the front desk closed, the property dark, and no staff available. There were no clear after-hours check-in instructions provided in advance—our Expedia confirmation only listed a 4 PM check-in time, with nothing about what to do if arriving later.
We called both the main number and the after-hours line multiple times and received no response. It was cold, raining, and the property is in a remote mountain area with very limited nearby options. Exhausted and unsure what to do, we did not feel comfortable waiting in a dark, empty parking lot with no way to access the room, so we had to find alternative lodging for the night.
The next day, we were told the key had been left in an envelope and that there was a note on the door. That may be their process, but it was not clearly communicated, not visible in the moment, and not a reasonable expectation after a long day of travel in poor conditions. For a property at this price point, check-in should be straightforward, well-lit, and clearly communicated in advance—not dependent on finding a note on a dark door.
To make matters worse, the property has denied a refund, claiming the issue did not occur, and redirected responsibility to Expedia, while Expedia says the property must approve the refund. We are now stuck in the middle despite being unable to access the room we paid for."
"These hotel rooms have not been renovated or re-carpeted since the Bush Administration. There are no mini fridges and only a microwave in the lobby. If it were really cheap it would be kitschy and fun. But it wasn’t much less expensive than the much nicer Sugarloaf Hotel up the bunny hill. The bar was great as was the food - but nowhere to get breakfast before hitting the hill. Very close to the feeder chair, but so are all of the condo’s etc that are available on Air BnB. "
Yes, there are holiday rentals close to the most popular sights in Stratton, or you can select a more secluded option if you're looking for a relaxing stay. Stratton is known for its ski areas and restaurants. Make sure you have time to check out the coffee shops and mountain views during your trip.
How many holiday rentals will I find in Stratton?
With 6 Expedia holiday rentals, you're guaranteed to find just the right place for your Stratton stay.
What can I see and do in Stratton?
While exploring the area, visit family-friendly sights like Ski Museum of Maine, or get outside and enjoy nature at Flagstaff Lake. Sugarloaf Golf Club and Sugarloaf Ski Resort are a couple of places you'll find in the wider area.
What are holiday rentals like in Stratton?
Holiday rentals are privately owned properties you can book for a few days, or a quick weekend, in Stratton. Holiday rentals offer amenities such as laundry facilities and kitchens so you'll have everything you need. If you're concerned about cleanliness, holiday rentals can provide a sense of privacy away from public hotel lifts and bustling concierge desks while still allowing you the enjoyment of travel. You'll also find more space in a holiday rental than in a hotel, which is another reason why a holiday rental is an attractive choice for family trips.
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