Suhara Onsen Holidays

Very spacious and luxurious shower, bathroom. Loved the room and location in quiet neighborhood

Good value property located within walking distance of many locations while also being quiet and away from the crowd. Rooms were clean and great for budget conscious travellers.

The staff was extremely friendly and helpful. The front desk staff went out of their way to help us set up baggage transfer and always greeted us with a friendly smile. The hotel was very clean. There was a Family Mart around the corner which was very convenient. I would highly recommend this hotel to any travelers.

A good hotel in a good location. Bunk beds for kids and a second bathroom make it easy for a family. Easy walk to heart of city and lots of food option nearby including a 7-11 and Fresco 24hr grocery store. Kids loved it. Was a bit inconvenient not having basic necessities in the room such as coffee. As a coffee drinker it’s annoying to have to walk to reception just for some instant coffee first thing in the morning. Would have given the hotel 5* but they gave us inaccurate advice for train and bus tickets. We told them where we wanted to go and they sold us day passes for 1,100 yen (4,400 for 3 adults and 2 kids). When we got to the train station we found out the tickets they sold us weren’t for that train, we then had to pay cash for that train and other trains for the rest of the day. When we spoke to the hotel about it, their answer was “sorry, you should have read the fine print”. Given we bought the tickets on their advice, the right thing to do would have been to offer a refund or some sort of compensation for this. Lesson learned, do your own research, don’t trust advice from reception.

Fantastic place to stay