Sung Sot Cave

The staff was extremely lovely so I hate to give a poor review but I can’t figure out how this hotel has 5 stars. We paid a premium for a “family suite” that I assumed would be two rooms with a shared seating area. We got two small rooms connected by a dark hallway. Not a single window anywhere. Not a shared seating space. Nothing. Plus there was a security camera in the “private” connecting hall that seemed to be on more often than not. The bathroom showers leaked terribly. Hanoi was amazing and the location was excellent but if you’re looking for true 5 stars this is not it. Not even sure this would be 4 star. No perks included - not chocolates with turn down service or afternoon tea in the lobby. It was disappointing. We moved on to 4 star in both Hue and Danang that were easily more upscale than this hotel. I got an email after our stay apologizing for the rooms (I did not complain at check out so they obviously knew they were sticking us in a substandard area) with an offer for 30% off my next stay. I would have rather had a 30% refund because sadly I would not stay here again.

We thoroughly enjoyed our stay. Great location. Quiet room. Staff were very attentive and super accommodating. Breakfast was delicious. Massage at the O’Spa was the best I’d had in Vietnam. Jolene at the booking counter was so amazing. She lined up a tour that was great and helped us find a private car to our next destination. Highly recommend this hotel.

Wonderful staff, clean room. No elevator up to sky bar, but food was excellent.