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Best Western Plus Premium Inn

4.0 star property
Family-friendly hotel with free water park access and bars/lounges

Choose dates to view prices

Near Sunny Beach and Action Aquapark, Best Western Plus Premium Inn offers free water park access. The property includes an art gallery and shopping. Parents can enjoy drinks at the poolside bar or dine at Classic's Restaurant while kids play in the pool.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Pet-friendly
  • Laundry
  • Pool
  • Parking available

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  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Executive Suite, 1 King Bed, Non Smoking, Balcony (Living Room)

Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Executive Suite, 1 King Bed, Non Smoking, Balcony (Living Room)

7.0 out of 10
Good
(2 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Heating
Club Lounge
LED TV
Balcony
Separate sitting area
Soundproofed rooms
Individually furnished
Air-conditioning
Heating
  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite, Multiple Beds, Non Smoking

Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Family Suite, Multiple Beds, Non Smoking

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Heating
LED TV
Blackout curtains
Balcony
Separate sitting area
Soundproofed rooms
Individually furnished
Air-conditioning
Heating
  • 66 sq m
  • Sleeps 6
  • 1 King Bed and 1 Double Bed

View all photos for Deluxe King Room

Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Deluxe King Room

Balcony
Soundproofed rooms
Individually furnished
Air-conditioning
Heating
Blackout drapes/curtains
  • Sleeps 3

View all photos for Standard Room, 1 King Bed, Non Smoking, Pool View

Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Standard Room, 1 King Bed, Non Smoking, Pool View

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Heating
LED TV
Blackout curtains
Day bed
Balcony
Soundproofed rooms
Individually furnished
Air-conditioning
Heating
Blackout drapes/curtains
  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, Pool View

Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Standard Room, 1 King Bed, Balcony, Pool View

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Heating
LED TV
Blackout curtains
Frette Italian bed sheets
Balcony
Soundproofed rooms
Individually furnished
Air-conditioning
Heating
Blackout drapes/curtains
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Room, 1 King Bed, Balcony, Pool View (with Sofabed)

Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Comfort Room, 1 King Bed, Balcony, Pool View (with Sofabed)

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Heating
LED TV
Blackout curtains
Day bed
Balcony
Soundproofed rooms
Individually furnished
Air-conditioning
Heating
Blackout drapes/curtains
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, Balcony, Pool View

Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Standard Room, 2 Single Beds, Balcony, Pool View

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Heating
LED TV
Blackout curtains
Frette Italian bed sheets
Balcony
Soundproofed rooms
Individually furnished
Air-conditioning
Heating
Blackout drapes/curtains
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Balcony (with Sofabed)

Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Deluxe Room, 1 King Bed, Non Smoking, Balcony (with Sofabed)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Heating
LED TV
Blackout curtains
Balcony
Separate sitting area
Soundproofed rooms
Individually furnished
Air-conditioning
Heating
  • 30 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, Pool View

Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Standard Room, 1 King Bed, Balcony, Pool View

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
Heating
LED TV
Blackout curtains
Frette Italian bed sheets
Balcony
Soundproofed rooms
Individually furnished
Air-conditioning
Heating
Blackout drapes/curtains
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite-1 King Bed, Non-Smoking, Executive Room, Living Room, Wi-Fi, Coffee And Tea Maker, Balcony, Full Breakfast

Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Suite-1 King Bed, Non-Smoking, Executive Room, Living Room, Wi-Fi, Coffee And Tea Maker, Balcony, Full Breakfast

Balcony
Soundproofed rooms
Individually furnished
Air-conditioning
Heating
Blackout drapes/curtains
  • Sleeps 3

View all photos for Deluxe Queen Room

Frette Italian sheets, premium bedding, Select Comfort beds, minibar

Deluxe Queen Room

Balcony
Soundproofed rooms
Individually furnished
Air-conditioning
Heating
Blackout drapes/curtains
  • Sleeps 3

View all photos for 1 King Bed, Non-Smoking, Standard Room,

Frette Italian sheets, premium bedding, Select Comfort beds, minibar

1 King Bed, Non-Smoking, Standard Room,

Balcony
Soundproofed rooms
Individually furnished
Air-conditioning
Heating
Blackout drapes/curtains
  • Sleeps 2

View all photos for 2 Single Beds, Non-Smoking, Standard Room, Balcony, Pool View, Wi-Fi, Coffee and Tea Maker

Frette Italian sheets, premium bedding, Select Comfort beds, minibar

2 Single Beds, Non-Smoking, Standard Room, Balcony, Pool View, Wi-Fi, Coffee and Tea Maker

Balcony
Soundproofed rooms
Individually furnished
Air-conditioning
Heating
Blackout drapes/curtains
  • Sleeps 2

View all photos for 1 King Bed, Non-Smoking, Standard Room, Balcony, Pool View, Wi-Fi, Coffee And Tea Maker

Frette Italian sheets, premium bedding, Select Comfort beds, minibar

1 King Bed, Non-Smoking, Standard Room, Balcony, Pool View, Wi-Fi, Coffee And Tea Maker

Balcony
Soundproofed rooms
Individually furnished
Air-conditioning
Heating
Blackout drapes/curtains
  • Sleeps 2

Comfort Room, 1 King Bed, Balcony, Pool View (with Sofabed)

Balcony
Soundproofed rooms
Individually furnished
Air-conditioning
Heating
Blackout drapes/curtains
  • Sleeps 3
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About the area

Map
Sunny Beach, Sunny Beach, 8240

What's nearby

  • Sunny Beach - 3 min walk - 0.3 km
  • Luna Park - 5 min walk - 0.5 km
  • Action Aquapark - 13 min walk - 1.1 km
  • Sunny Beach South - 4 min drive - 2.6 km
  • Nessebar South Beach - 7 min drive - 5.1 km

Getting around

  • Burgas Station - 37 min drive
  • Bourgas (BOJ) - 28 min drive

Restaurants

  • ‪Flora Bar & Grill Sunny Beach - ‬3 min walk
  • ‪Cocoon - ‬5 min walk
  • ‪IRIS Food & Lounge - ‬4 min walk
  • ‪Iberostar Sunny Beach Resort - ‬3 min walk
  • ‪Боженско Ханче - ‬4 min walk

About this property

Best Western Plus Premium Inn

Upscale family-friendly hotel near Luna Park
Located close to Sunny Beach and Action Aquapark, Best Western Plus Premium Inn provides free water park access, a poolside bar and a terrace. Be sure to enjoy a meal at Classic's Restaurant, the on-site bistro. Stay connected with free in-room WiFi, and guests can find other amenities, such as an art gallery on-site and shopping on-site.
You'll also enjoy the following perks during your stay:
  • A seasonal outdoor pool and a children's pool, along with a waterslide, sunloungers and pool umbrellas
  • A free theme park shuttle, self-parking (surcharge) and express check-out
  • Multilingual staff, a front desk safe and luggage storage
  • A porter/bellboy, a vending machine and a billiards/pool table
  • Guest reviews speak highly of the helpful staff
Room features
All 145 individually furnished rooms feature thoughtful touches such as premium bedding and wet bars, in addition to amenities such as late-night room service and free WiFi.
Extra amenities include:
  • Baby baths and cots/infant beds
  • Frette Italian sheets and Select Comfort beds
  • Bathrooms with rainfall showers and designer toiletries
  • 32-inch LED TVs with digital channels
  • Wardrobes/cupboards, free tea bags/instant coffee and electric kettles

Similar properties

Exterior

HI Hotels Imperial Resort – All Inclusive

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
8.0 out of 10, Very good, 136 reviews
HI Hotels Imperial Resort – All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Bus station shuttle (surcharge)
  • Free theme park shuttle
  • Parking on site (BGN 20 per day; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Classic's Restaurant
  • The City's
  • The Pool Bar

Things to do

  • Art gallery
  • Billiards/pool table
  • Children's pool
  • Free water park
  • Seasonal outdoor pool
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • Baby bath
  • Children's pool
  • Cot (surcharge)
  • Free theme park shuttle
  • Free water park access
  • Laundry facilities
  • Lifeguards on site
  • Pool gate
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Conference centre (1,399 square foot of space)
  • Coworking space

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Assistive listening devices
  • High-pile carpet in room
  • Lift (79 centimetre wide door)
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 7 floors
  • Banquet hall
  • Lifeguards
  • Mediterranean architecture
  • Mosquito nets
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Frette Italian sheets
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with digital channels

Food and drink

  • Champagne service
  • Electric kettle
  • Late-night room service
  • Minibar
  • Tea bags/instant coffee
  • Wet bar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 15

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of BGN 40 per pet, per day
Service animals are welcome, and are exempt from fees
2 total (up to 8 kg per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are available for BGN 5.0 per day

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: BGN 100 per accommodation, per stay
  • New Year's Eve (31 December) Gala Dinner per adult: BGN 160
  • New Year's Eve (31 December) Gala Dinner per child: BGN 120 (from 2 to 11 years old)
  • A tax is imposed by the city: BGN 1.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Self-parking fee: BGN 20 per day (in/out privileges)
  • Pet fee: BGN 40 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: BGN 5.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - BG201211504
This property accepts credit cards, debit cards and cash
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from April to October
Pool access available from 10:00 AM to 6:00 PM
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is required for transport to and from this property
Children under 17 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Western Plus Premium Inn Sunny Beach
Best Western Plus Premium Sunny Beach
Best Western Plus Premium
Best Plus Premium Sunny
Best Western Plus Premium Inn Hotel
Best Western Plus Premium Inn Sunny Beach
Best Western Plus Premium Inn Hotel Sunny Beach

Frequently asked questions

Does Best Western Plus Premium Inn have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool. Pool access is from 10:00 AM to 6:00 PM.

Is Best Western Plus Premium Inn pet-friendly?

Yes, Best Western Plus Premium Inn allows pets (limit 2 total) with a maximum weight of up to 8 kg per pet. There's a fee of BGN 40 per pet, per day. Service animals are exempt from fees.

How much is parking at Best Western Plus Premium Inn?

Self-parking is available for BGN 20 per day. Limited spots are available.

What time is check-in at Best Western Plus Premium Inn?

Check-in start time: 2:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Best Western Plus Premium Inn?

Checkout is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Best Western Plus Premium Inn located?

This family-friendly Nessebar hotel is located in the entertainment district, within a 10-minute walk of Luna Park and Sunny Beach. Action Aquapark and Nessebar Stadium are also within 3 mi (5 km).

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Best Western Plus Premium Inn Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 80 out of 133 reviews
Rating 8 - Good. 37 out of 133 reviews
Rating 6 - Okay. 7 out of 133 reviews
Rating 4 - Poor. 6 out of 133 reviews
Rating 2 - Terrible. 3 out of 133 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel
Stayed 3 nights in Aug 2025

10/10 Excellent

Anthony Terence

Liked: Staff & service, amenities, property conditions & facilities
Hotel was very clean. The staff were extremely helpful and the breakfast was very good.
Stayed 4 nights in Mar 2023

10/10 Excellent

Pawel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel at value price. Rooms new, very comfortable. Very happy to be there
Stayed 3 nights in Oct 2023

10/10 Excellent

Minna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, lobby, restaurant and pool areas
Stayed 1 night in Sep 2024

8/10 Good

Imogen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic staff

Fantastic staff, lovely quiet room, comfy bed and choice of hard or soft pillows. Good location, right near the bus station and walking distance to everything you need.
Stayed 2 nights in Feb 2023

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fabulous stay. Was welcomed and had a great room. Very clean and very comfortably bed. Dinner and breakfast was great and staff were very polite and attentive. We were even given a comp 6 hour late checkout which added to our comfortable stay. Will def return when back in the area.

10/10 Excellent

Sallyann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful stay ! Love the good ! Plenty of choice ! So clean .. and fresh. And staff were very helpful
Stayed 5 nights in Oct 2023

10/10 Excellent

Keith

Liked: Staff & service, amenities, property conditions & facilities
Excellent hotel and great value for money, staff were very helpful throughout my stay. The area is very seasonal so don't expect many places to be open this time of year
Stayed 3 nights in Nov 2022

8/10 Good

Luba

Liked: Cleanliness, staff & service, property conditions & facilities

Good experience

Good very clean hotel with friendly stuff. Nice, but a bit small pool for the size of the hotel. Good breakfast. Convenient location - few minutes walk to the sea and many good restaurants around.
Stayed 6 nights in Jul 2025

8/10 Good

Ozgen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bir gece konakladık. Genel anlamıyla memnun kaldık. Kahvaltısı bol çeşitli ve lezzetliydi. Kedimizle birlikte konakladık, evcil hayvan kabul etmeleri bizim için büyük kolaylık oldu. Otopark ve kedi için ekstra ücret alınıyor, bunu göz önünde bulundurmakta fayda var. Zira ben rezervasyon yaptığım uygulamada bu ayrıntıları gözden kaçırmışım. Personel ilgili ve yardımseverdi. Otelin merkezi konumu sayesinde çevredeki yerlere kolayca ulaşabildik. Genel olarak sorunsuz bir konaklama deneyimiydi.
Stayed 1 night in Jun 2025

10/10 Excellent

DONALD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff always helpful and friendly. Hotel facilities as you would expect from a Best Western
Stayed 2 nights in May 2025

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel with great food and nice service.
Stayed 1 night in May 2025

10/10 Excellent

Randolf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is nice and clean. We got a free upgrade of the room and also got a bottle of wine. It was a great experience! Breakfast has good varieties and we loved the coffee! Overall we will definitely come again 🙂
Stayed 1 night in Sep 2024

10/10 Excellent

Todd

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and nice rooms for an excellent price.
Stayed 1 night in Sep 2024

8/10 Good

Roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was big, cozy and very comfortable. The breakfast was nice and the reception staff were kind as well. Would come the next time again😊
Stayed 6 nights in Sep 2024

8/10 Good

Zaid

Liked: Cleanliness, staff & service, amenities
reception, restaurant, bar and cleaning staff were nice and helpful. i recommend to extend the breakfast time to 10:30 am and the swimming pool to 7:00 or 8:00pm. the air conditioner in the room was bad especially during the day. wifi was very week at the room.
Stayed 11 nights in Aug 2024

8/10 Good

Jose Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alojamiento acorde a los altos estándares de Best Western. Únicamente señalaría como aspectos negativos los tiempos de espera para el ascensor y el tener que llevar una pulsera durante toda la estancia indicando el regimen de comidas elegido.
Stayed 1 night in Jul 2024

10/10 Excellent

Sergiy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice ,clean and good hotel, Rooms are really super clean, good bads conditions, Frendly staff supportingme with all! Nice hotel ,will come back again.
Stayed 1 night in Feb 2024

8/10 Good

Hans-Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zügiges Ein- und Auschecken, immer freundliches Personal, unaufdringlicher guter Service. Sicher ist es nicht einfach bei wenigen Gästen eine große Auswahl an Speisen zum Frühstück anzubieten, ohne dass vieles weggeworfen werden muss. Aber der mit Folie abgedeckte Kuchen war total vertrocknet, Butter roch ranzig. Die frisch zubereiteten Speisen (Omelette) waren super.
Stayed 3 nights in Feb 2024

10/10 Excellent

Pawel

Liked: Cleanliness, staff & service, room comfort

great stay, friendly stuff

modern hotel, great location near nice Grill Bar and Beach, friendly stuff. missed some fresh fruit at breakfast (just apple and pear)
Stayed 3 nights in Oct 2023

4/10 Poor

Bjørn

Liked: Cleanliness
Disliked: Staff & service
Vi fikk ikke dyne til alle. Resepsjon hadde lite informasjon Dårlig frokost med håpløs Kaffe løsning. Uinterresert personale
Stayed 5 nights in Oct 2023

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean
Stayed 1 night in Oct 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic price for quality, nice room, lovely staff and breakfast better than other places we stayed in Bukgaria. Bargain
Stayed 1 night in Oct 2023

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities

Good

Last minute we reserved and arrived almost at midnight, it was good and efficient only the sofa bed was not ready dressed to use so that was my only bad thing about it!
Stayed 1 night in Sep 2023

6/10 Okay

Udi

Liked: Cleanliness
Disliked: Staff & service
The hotel is overall good. But the WiFi and Tv entertainment is appalling. WiFi keeps disconnecting after every 20-30 mins. TV has only 30 local channels and no satellite connection. The reception was empty when we arrived there. Waited for 15 mins before we decided to go into the restaurant and ask an employee to help us finding someone. Breakfast is only decent. Lots of variety but quality is average. Coffee is only available on self service machines, hence could not get a barista made coffee in the whole hotel. The pool area is good with the bar next to it providing good cocktails. The room on lower floors which was originally offered to us smells of pool water (chlorine I guess) but we were moved to 6th floor after being asked to, which was nice. House keeping is good, they ironed the requested clothes on time but they do not provide an iron for the room and instead you have to come down yourself and iron your clothes in their iron room. Inside bar staff is a bit rude and not bothered. Casino owned by the hotel is not a casino and is mom operative anyways. Close to all good restaurants and taxi stand and bus station, so very convenient. Overall, if I go bank to Bulgaria, I would not stay in the same hotel.
Stayed 2 nights in Sep 2023