Sunway 163 Mall

Très bon hôtel. Bon rapport qualité prix, situé dans le quartier le plus vivant et touristique de la ville. Le staff est très chaleureux.

Good location, as its connected to the One Utama shopping mall with plenty of shopping and food options till 10pm. After a particularly heavy downpour, we returned to our room which had a huge puddle of water on the floor. We tried calling reception, but nobody picked up the phone. So we had to physically go down to reception and tell them we needed someone to have a look at why the rain had come into the room, even though our windows were sealed shut. It took more than 45min fir someone to come up, address the issue and send housekeeping to mop up the water. Room was clean, but the power cut out once and housekeeping didn't give us new towels after they had taken our used ones. Pool spa was pathetic, with barely much of a spa jet. Otherwise it was an ok stay. We definitely will not be staying here again.

I do not, cannot recommend this property/hotel to anybody. I am not sure it is a hotel as such. It is groups of rooms managed by single individuals that you deal with on a web site the Chinese WeChat, or What Apps during your stay. Very impersonal and unfriendly. A security deposit is required by a very unprofessional individual that is the essence of being unprofessional actually overbearing and threatening. Good luck if you choose this location, it is far from the description provided by Expedia. Yes somewhat clean. Staff? What staff? Family friendly? Absolutely nothing connected to such friendliness. Pools, Yes 2 perhaps 3. Nice pools.without question.