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Reviews of Eusbett Hotel

3.5 out of 5
Eusbett Hotel
Berekum Road, Sunyani, Brong Ahafo

Reviews

6.8
Rating 10 - Excellent. 8 out of 34 reviews" "
Rating 8 - Good. 10 out of 34 reviews" "
Rating 6 - Okay. 7 out of 34 reviews" "
Rating 4 - Poor. 4 out of 34 reviews" "
Rating 2 - Terrible. 5 out of 34 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Anthony

Stayed 7 nights in Feb 2024

8/10 Good

Roderick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eusbett Hotel is my "go to" hotel in Sunyani. It is a great place to stay.
Stayed 2 nights in Jan 2024

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an overall excellent experience, i will stay at eusbett the next time i come to Sunyani and i have recommended it to friends and family
Stayed 4 nights in Jan 2024

2/10 Terrible

emmanuel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Momoh

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Augustine

Stayed 1 night in Nov 2023

8/10 Good

Victoria

Liked: Staff & service, property conditions & facilities
Hotel was nice. Resturant food was good.
Stayed 3 nights in Jul 2023

2/10 Terrible

Victor, Victorville

Stayed 2 nights in Jul 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay had an excellent time. The staff were warm and friendly and the room was always clean and well kept. I would have liked the opportunity to visit some places of interest but there were no tours available.
Stayed 14 nights in Jun 2023

6/10 Okay

Edward

Travelled with group
Liked: Property conditions & facilities
TV didn’t work. They came and fixed it but it went out a few minutes later. WiFi didn’t work. Had to use our own cellular router
Stayed 2 nights in Jun 2023

6/10 Okay

Brian

Liked: Staff & service
Stayed 1 night in Apr 2023

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great food and great service
Front desk and dining are exceptionally good. But room was lacking. Poor lighting and its size very small. But diningroom service and food exceptional.
Stayed 2 nights in Apr 2023

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An enirely excellent experience
The entire stay and experience was excellent. The ambience, food, spacious room, attentive personnel, housekeeping personnel, proximity to airport and courtesy vehicle to and from airport - all created an excellent experience. My only hiccup was the cashier in the main dining room on Friday evening meal.
Stayed 4 nights in Apr 2023

8/10 Good

Cordelia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean with friendly, hard working staff. The food was also very tasty. We really like the new hotel extension because even though the rooms are small they are modern. The only problem was how badly constructed our first room was. Staff finally had to move us to a new room. They were kind and courteous
Stayed 2 nights in Mar 2023

4/10 Poor

David

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Terrible room service. One meal took more than 2 hours to arrive! I called after an hour to see what was taking so long, and was told they would get right on it. No explanation as to what they were doing for the previous hour. I wanted to just cancel the meal, but my girlfriend was the food. When it finally arrived it was not what we ordered. Another occasion they also delivered food that was not correct. The mattress was extremely hard and uncomfortable. I woke up every morning with aches and pains. The drain in the shower backed up and they were unable to resolve it after 3 visits and numerous calls. They finally moved me to another room, where the air conditioner did not work well at all. Public areas such as the lobby and restaurant were kept at much too high of a temperature. The cleaning staff was very friendly and did a great job. The laundry service was excellent!
Stayed 12 nights in Feb 2023

10/10 Excellent

Tommy

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel in Ghana I have visit
Sweet overall nice athmospherev staff prepared to do thier absout best so I'm not doubt one secund to ask the for help they all was extrem willing to help - THANK YOU Eusbett it's not last time I book in at your hotel :)
Stayed 4 nights in Jan 2023

10/10 Excellent

Thomasina

Stayed 2 nights in Jan 2023

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and customer service top notch
Stayed 1 night in Oct 2022

10/10 Excellent

Andreas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

4/10 Poor

Eric

Travelled with family
Liked: Staff & service
Items need replacement Rusted refrigerator Shower door difficult to slide Bathroom extremely small Not bad for a hotel in ghana
Stayed 4 nights in Aug 2022

6/10 Okay

papa

Travelled with group
Disliked: Property conditions & facilities
First timer
Was ok
Stayed 1 night in Jul 2022

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Stay
The stay was great, except an issue at first regarding check in.
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
I like the various different common spaces to hang-out and relax. I was a bit bothered by the constant loud music throughout the different areas. Thumping music past 10pm on a weeknight made it difficult to fall asleep to be rested for a busy workday.
Stayed 7 nights in Jul 2021

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best place to stay in Sunyani, Ghana
The staff addressed any issue brought to them very promptly. I have been staying here for many years (and have tried their main competitor!), and they are always making improvements. Food is great and they are fine with you asking for things not on the menu!
Stayed 3 nights in Jun 2019

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
They did not have our reservation in their books and we had to stay in the annex, which was quite a walk from the hotel and the rooms were terrible. I suggest that Expedia coordinates better with this hotel around reservations.
Stayed 1 night in Feb 2019
Response from GM on 28 Feb,2019
Dear Valued Guest, Thank you for your review of our property. We are very sorry for the inconveniences you had to go through. We are very alert on our reservations so we are surprised with your review. Could you kindly throw more light on what happened with your reservations? We are also sorry you found the 2 minutes walk to the Annex "quite a distance". The rates at the annex are different from the rates at the main hotel. We would glad you check very well in your reservations. We would be very excited to host you again. Thank you.

2/10 Terrible

True, Suyani

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The bathroom toilet had pee stains when you lift the lid up sink was clogged rooms very small but the food was delicious
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse customer service
Very unprofessional. I came from states to sunyani only to have this horrible experience. Staff and supervisor told me they were not affiliated with orbitz and later told me they don’t have my confirmation email even though I had mines. They made zero effort to help including the surpervior. Lack of customer skills, lack of knowledge.
Stayed 1 night in Jul 2018

6/10 Okay

Dr Patti, Cape Coast, Ghana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overnight on business trip, price OK, mixed result
The staff was helpful, but inefficient. The 1st room they gave us had no functioning phone. Staff came and fiddled with it, then moved us to a different room, right next door. Room OK, bedside lamps had bulbs and worked, AC worked, fridge worked, bathroom all new fixtures. However hot water heater did not make enough hot water to last for 1 quick shower. No bath mat so you stepped out of the shower onto the tile floor, which I find disgusting. Bottom sheet was not long enough to cover the entire mattress. The sheets seemed fresh, but the duvet had a musty smell, like it was not dried well and got slightly moldy. No room service menu in the room. Directory of hotel service phone numbers was incorrect for all but front desk. Bar number wrong, room service number wrong. Room service dinner came in take-away plastic boxes with plastic spoon and fork. But the food was good, and hot when it got to us, and price was good. Breakfast buffet was good, waffles and omlette available, as well as traditional Ghanaian foods, fresh bread rolls and fresh breads to toast. Fresh fruit included watermelon, pineapple and apple quarters. Breakfast staff was inattentive and slow, except for the waffle and toast man who was efficient, and the waffles were good. The hotel is huge, and breakfast buffet was in a "Conference Center" annex far from the main hotel, down gravel roads past construction sites. The hotel gave us a guide to lead us there. If you have knee problems, drive there, don't walk.
Stayed 1 night in Aug 2017

4/10 Poor

Don, Downtown Rockford IL

Disliked: Property conditions & facilities, room comfort
Diamond In The Rough
So many potential good things that haven't yet been properly exploited. Plenty of hard working staff but not working as a team. Have stayed many times over the years -- this time several things like laundry and some food, pool and bar tabs could not be included in hotel tab so it is like a la carte with payments. Water is sporadically not available in the room (not acceptable for a business hotel) even in Ghana. Maintenence is getting shabby. So on a value basis we have to say Eusbett lacks a great deal of luster. Unfortunately it is the only game in town (Sunyani) that we've discovered. Out rating is just "it will do".

4/10 Poor

Mel, Accra, Ghana

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Not much choice, but...
Front desk staff was clueless about Expedia and my reservation. Took 10 minutes to sort out. When I got my bill the next day, again they didn't understand about Expedia and tried to bill me. Dining room was slow. Took 15 minutes to take my order and 35 to prepare it. It was quite good when it came. Breakfast was buffet and okay. The room was okay, but it needs a refresh. Wifi worked poorly. Dreary lighting throughout. One of my colleagues said the hotel staff is forced to work from 6 a.m. to 10 p.m, so that could be why service was so poor.

8/10 Good

Orjan

Liked: Cleanliness, room comfort
Wifi did not cover my room
Stayed 2 nights in Feb 2019
Response from Robert on 6 Mar,2019
We are very sorry for the wifi. We are currently increasing the wifi reach and this would be completed in two week's time. We can promise you a great wifi experience on your next visit. Thank you.

6/10 Okay

Fredo, Munich

Liked: Cleanliness, staff & service
In the land of the blind, the one-eyed man is king
In the relation to European hotels it is a lower middle class hotel. Of course you can stay there without any serious problems. The stuff is very kind generally. Except one evening when I was with my friends in the restaurant of the hotel. At the entrance was a woman unfriendly to them. They were my guests. In my eyes unacceptable. Also I think a no go that during six days builders were busy in the hotel. It was so noisy that sometimes it was not possible to have a conversation in the room. The meaning of my title is that hardly to find an alternative in Sunyani and the region. So I think I would come back.
Stayed 17 nights in Aug 2017