Find Luxury Hotels in Surfside

"Overall we enjoyed our stay. However, we did not love when house keeping came in our room. To preface, we didn’t have any dressers, counter space, or sink space to put items. Fine..I had everything organized, all my hair things. Clean clothes on one side of the suitcase and dirty on the other, all organized. Same for my husband. When house keeping came in they flipped our suitcases closed so it was just a mound of clothes. For why you ask? They didn’t even clean the floors so idk. They knocked my things off of my nightstand to the floor, I guess to wipe it down. All my hair items were on the BACK OF THE TOILET. I thought maybe it was to wipe the 1inch of sink space I had. Nope. Nothing was wiped down. Every time they came in, they took our towels that were hung up and didn’t replace them. We hung up the placard so they just would not come in. They still did. Other than that issue, the hotel was fine. It did the job. It was also quiet at night, which I didn’t think was possible in that area. Also, I ordered a drink and didn’t realize it was $60 until another guest let me know. Insane for a drink. "

"For a five star resort you’d think you’d at least have a mini fridge… stayed here 3 times, last being 4 years ago and it’s just not the same. Can tell they haven’t upkept with it and has become dated. Inflated price does not reflect its quality. "

"The room was clean and served its purpose. You get what you pay for but overall would recommend!"

"we stayed here for 1 night due to proximity of the airport and the cruise terminal. it fit the bill. the staff were very very nice. but this is not a 5 star property-- the walls are thin and it's fairly noisy. "

"We always happy to stay in this hotel "

"Room was not ready until 4PM exactly. They refuse to let us check you in early. Manager was rude and the valet staff was even worse. The room was dirty, had flies in the room, limited towels, and had a portable air conditioner. I would not recommend this place to worse enemy. "

"Shuttle worked perfectly. The hotel was clean and we had no problem with any of the amenities. Staff was friendly and we would definitely stay here again."

"Five stars!! "

"Guess services as always"