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Reviews of Kiota Inn Ascend Hotel Collection

2 out of 5
Kiota Inn Ascend Hotel Collection
271 Hanford St, On Hwy 49, Sutter Creek, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 412 out of 1000 reviews" "
Rating 8 - Good. 419 out of 1000 reviews" "
Rating 6 - Okay. 123 out of 1000 reviews" "
Rating 4 - Poor. 34 out of 1000 reviews" "
Rating 2 - Terrible. 12 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 14 May,2024
Dear Guest,Thank you for your rating. We're glad to hear that you had a positive experience during your stay. If there are any specific areas where you feel we can improve, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back again soon.Sincerely, Hotel Manager

8/10 Good

Avneet, Danville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Manager on 14 May,2024
Dear Guest,Thank you for your rating. We're pleased to hear that you had a positive experience during your stay. If there's anything we can do to make your next visit even better, please feel free to let us know. We appreciate your feedback and hope to welcome you back again soon.Sincerely, Hotel Manager

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to concrete and cleanup at right side door entrance the rest of facility is nice ! Also, EMILY was wonderful helping me with TV issues, the managers were helpful as well !
Stayed 5 nights in Apr 2024
Response from Hotel Manager on 11 May,2024
Dear Guest,Thank you for your feedback and positive rating. We appreciate your suggestion regarding the entrance and will address it promptly. We're glad to hear that Emily provided excellent service in resolving your TV issues, and we'll be sure to commend her for her assistance. We hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

8/10 Good

Nancy, Manteca

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfy
Stayed 1 night in Apr 2024
Response from Hotel Manager on 11 May,2024
Dear Guest,Thank you for your positive feedback. We're delighted to hear that you found your room clean and comfortable. We appreciate your rating and hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman at the front desk was very helpful. We enjoyed our spacious room.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 11 May,2024
Dear Guest,Thank you for your positive feedback. We're glad to hear that our front desk staff provided excellent service and that you enjoyed your spacious room. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Jesse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, hotel has been newly remodeled. Had lots of usb ports to plug in your device cables. Would recommend this to stay in if you are in the area.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 11 May,2024
Dear Guest,Thank you for your glowing review! We're delighted to hear that you found our hotel very clean and appreciated the recent remodeling. It's great to know that the abundance of USB ports added to your convenience. We truly appreciate your recommendation and hope to welcome you back for another pleasant stay whenever you're in the area.Sincerely, Hotel Manager

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, great beds, showers & affordable.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 11 May,2024
Dear Guest,Thank you for your positive feedback. We're delighted to hear that you found our hotel very clean with great beds and showers. We strive to offer affordable accommodations without compromising on quality, and we're glad to hear that you appreciated it. We hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024
Response from Hotel Manager on 11 May,2024
Dear Guest,Thank you for your positive feedback. We're delighted to hear that you had a great experience during your stay. Your satisfaction is our priority, and we hope to welcome you back for another fantastic stay in the future.Sincerely, Hotel Manager

8/10 Good

Mark, Placerville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff! Front desk was super helpful and assisted in a surprise birthday event. Room was basic and clean. Nice bed. Close enough to walk to Main Street Sutter Creek. Free breakfast wasn't worth doing and the area was not being cleaned up regularly.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 11 May,2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found our staff helpful and enjoyed your clean and comfortable room. We apologize for any inconvenience caused by the breakfast area not being regularly cleaned and will address this with our team. Your comments are valuable to us as we strive to improve our services. We hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Jerrold, Folsom

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from Hotel Manager on 20 Mar,2024
Dear Guest,Thank you for your positive feedback and for rating us 5 out of 5! We're delighted to hear that you had a great experience with us. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful stay.Sincerely, Hotel Manager

10/10 Excellent

Nola

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place glad the renovations are done beautiful
Stayed 1 night in Mar 2024
Response from Hotel Manager on 18 Mar,2024
Dear Guest,Thank you for your glowing review! We're delighted to hear that you enjoyed your stay and found our recently completed renovations to be beautiful. Your satisfaction is our priority, and we're thrilled that you had a great experience with us. We appreciate your kind words and hope to welcome you back for another wonderful stay soon.Sincerely, Hotel Manager

10/10 Excellent

Vijay

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 15 Mar,2024
Dear Guest,Thank you for your fantastic rating! We're thrilled to hear that you had a great experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back for another outstanding stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Aharon

Stayed 1 night in Feb 2024
Response from Hotel Manager on 11 May,2024
Dear Guest,Thank you for your perfect rating. We're thrilled to hear that you had a wonderful experience during your stay. Your satisfaction is our priority, and we hope to welcome you back for another fantastic stay in the future.Sincerely, Hotel Manager

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Upgrade, but Details Yet to Address
The renovation isn’t quite complete, but a wonderful change from the hotel’s former life. Rooms could use ceiling light (or can lights) over the bed. Wonderful new beds and flat screen TVs. Breakfast are pretty minimal (bagels, fruit, yogurt, muffins), no hot food like the previous owner. New bar/bistro not complete.
Stayed 1 night in Jan 2024
Response from Guest Service Manager on 14 Feb,2024
We're working on getting some hot items soon. We're working on fixing everything to be in compliance with the authorities.Sorry for inconvenience and appreciate your feedback.

8/10 Good

David

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Jason

Liked: Cleanliness, property conditions & facilities, room comfort
No early check in. Not 1 minute.
This is a clean, basic place to stay in Sutter Creek. They won't let you check in early. They won't even look you up to see if your room is ready even if the parking lot is totally empty and it is likely they had few Thursday guests. They will tell you there are NO early check ins. Why is that? Why make people feel unwelcome when you are in hospitality? I don't get it. Anyway, it was ok. Your are inside and everything worked. What more could you ask for? Oh yeah, manners.
Stayed 2 nights in Dec 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
New hotel, comfortable and staff very nice
Stayed 1 night in Dec 2023

4/10 Poor

Jennifer

Stayed 1 night in Dec 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Pamela

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Front desk person
Person who checked us in was friendly and helpful. The next morning it was a different girl and far from friendly OR helpful. Hospitality management is not her strong point. All it takes is that one person to ruin the experience.
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! I’ve stayed at hundred of hotels, at all price points, all over the world and they have the most comfortable beds I have ever slept on! The staff is warm and friendly and very professional! They are still finishing up a major renovation and it looks great but there are still a number of odds and ends to be completed but it’s nothing that impacted our stay. Great place, congrats on an incredible renovation!
Stayed 3 nights in Nov 2023

10/10 Excellent

Guicela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Charles

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

gustavo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff treated us excellent. I would definitely go back if have to spend the night in that town.
Stayed 1 night in Nov 2023

8/10 Good

Shannon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun in Sutter Creek
Great hotel and location staff was amazing. Traffic noise and dog barking in room next to ours was a bit unexpected and disruptive.
Stayed 1 night in Nov 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with our stay here!!!!
Our stay was WONDERFUL!!!! Dylan's customer service was amazing. So accommodating & friendly. Couldn't ask for a better experience our first time visiting Sutter Creek. Such a cute little town.
Stayed 1 night in Nov 2023

8/10 Good

Mark

Travelled with partner
Quiet proporty
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem
Very modern, includes lots of little appreciated details, and very comfortable. The walls are a bit thin so you can hear your neighbors.
Stayed 1 night in Nov 2023

4/10 Poor

Lance

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is under construction and was not disclosed.
Stayed 1 night in Oct 2022

8/10 Good

Brodie, Puyallup

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint was the wall power outlet wasnt able to run my cpap machine for some reason.
Stayed 1 night in Dec 2021

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me and the wife always enjoy staying at Keota in, it’s a nice quiet out-of-the-way place to stay in a small town very enjoyable
Stayed 2 nights in Oct 2021

8/10 Good

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't hear anything about this place being haunted, but my room lights were flickering most of the night until I asked "it" whatever it was, to stop. That was kinda cool but scary at the same time
Stayed 1 night in Oct 2021

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2021

2/10 Terrible

Janice

Travelled with partner
Disliked: Staff & service, amenities
Liked close to town. Staff was unprofessional and rude.
Stayed 2 nights in Sep 2021

10/10 Excellent

Keith

Stayed 2 nights in Sep 2021

10/10 Excellent

Rosie

Travelled with family
Liked: Staff & service, room comfort
Very friendly staff, pet friendly and super close to shops and restaurants!
Stayed 2 nights in Sep 2021

6/10 Okay

Lori, Pittsburgh

Travelled with family
Liked: Staff & service
This property is leaving the days in chain and we were not made aware until after check-in. The days in customer service department actually told us this hotel was closed due to COVID-19 but in fact found out that was not true. It created quite a bit of confusion and us thinking the hotel was closed when it wasn’t. Front desk manager was very accommodating and the breakfast and coffee were excellent but the hotel needs some sprucing up
Stayed 1 night in Jul 2020

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

FRANKTHETANK, FONTANA ,CA

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WE HAD OUR TWO SUPPORT PETS WITH US AND THE INN GAVE US NO HASSLE ABOUT IT. NICE CLEAN AND GREAT SERVICE, NOT TO MENTION FREE BREAKFAST CEREAL AND BAGELS WITH HOT COFFEE AND ORANGE JUICE TO BOOT.
Stayed 1 night in Jun 2020

8/10 Good

Dawn, Lodi

Travelled with family
Liked: Cleanliness, staff & service, amenities
Should put the air conditioner on before people arrive, our room was very hot and the air conditioner didnt work, that said, we were moved to another room and upgraded and no extra payment, that was great! Just took extra time to find another room and get us moved
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2020

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place. I come here a couple times a year. Great location just a short walk to Sutter Creek downtown.
Stayed 1 night in Jun 2020

10/10 Excellent

RussellTedrow, Cool. Ca.

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean,Quiet and Affordable ! Courteous staff. Free Ice
Stayed 2 nights in Jun 2020

10/10 Excellent

Sunny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

6/10 Okay

Bruce

Liked: Cleanliness, staff & service, room comfort
Okay
Breakfast was very limited. WiFi was not very good. Air conditioner was dirty and didn’t work very well.
Stayed 3 nights in May 2020

8/10 Good

Steven

Stayed 1 night in May 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel, friendly staff, although a bit outdated for the price.
Stayed 1 night in May 2020

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet, perfect for our getaway! Breakfast was good, too!
Stayed 1 night in Mar 2020

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

Kathi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, service was wonderful, very comfortable. Need improvement to WIFI, thanks
Stayed 2 nights in Mar 2020