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Reviews of Southern Cross Hotel Fiji

2.5 out of 5
Southern Cross Hotel Fiji
63 Gordon Street, Suva

Reviews

6.2
Rating 10 - Excellent. 11 out of 98 reviews" "
Rating 8 - Good. 31 out of 98 reviews" "
Rating 6 - Okay. 22 out of 98 reviews" "
Rating 4 - Poor. 18 out of 98 reviews" "
Rating 2 - Terrible. 16 out of 98 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Jocelyn

Travelled with partner
Disliked: Staff & service
The services were not up to standard. The students that are there on work experience should have the rooms they clean checked by a supervisor. Somedays we were not left toilet paper or bath mat. I had to keep asking for these. The two cup and saucer that in the room when we arrived were not replaced when the room was cleaned. At one stage I was drinking my cup of tea out of the milk jug which came on the breakfast tray. Three days of the week we did not get any cereal yet we had a jug of milk on the tray. The Television had a poor reception. The last day we were getting channel one on all of the first three channels. The floor could have done with a dry dust mop or a wet mop. We liked the balcony which we could open and allow fresh breeze to flow through. The staff that we did deal with were very helpful and willing to provide for our needs when asked.
Stayed 7 nights in Apr 2024

4/10 Poor

Josateki

Disliked: Cleanliness, staff & service, property conditions & facilities
I like the view and the rooms But i didnt like the service and there is no bar and breakfast is poor
Stayed 1 night in Feb 2024

4/10 Poor

Poi

Disliked: Amenities
Stayed 1 night in Jan 2024

2/10 Terrible

Pardeep

Stayed 2 nights in Dec 2023

2/10 Terrible

Josephine

Disliked: Cleanliness, staff & service, property conditions & facilities
The room wasnt what i expected. Iwanted a presidential suite but was offered a 2 bedroom dirty room. Not worthwhile booking Wouldn't recommend it to anyone
Stayed 1 night in Dec 2023

4/10 Poor

Susan

Disliked: Property conditions & facilities
Dissatisfied
No toiletries. Sandpaper towels. No wifi in room only ouside. Not value for money
Stayed 7 nights in Oct 2023

10/10 Excellent

Loucas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

6/10 Okay

Alysha Rao

Travelled with family
Liked: Cleanliness, staff & service
Decent, clean room and friendly staff. Don't really like the door lock for the room though, it's a bit flimsy and difficult to unlock with the key. The breakfast provided was decent and basic. Would be nice to have some fruit as well... whatever fruit is in season.
Stayed 1 night in Oct 2023

8/10 Good

Ronald, Merritt Island

Liked: Cleanliness, staff & service, property conditions & facilities
Easy walk to shopping and Roman Catholic Cathedral
Stayed 1 night in Oct 2023

10/10 Excellent

Ronald, Merritt Island

Liked: Cleanliness, property conditions & facilities
The staff made up for any shortcomings of the property.
Stayed 4 nights in Oct 2023

10/10 Excellent

Ronald, Merritt Island

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and helpful as was the staff of Seoul restaurant located at the property.
Stayed 1 night in Oct 2023

6/10 Okay

Dexter

Stayed 5 nights in Sep 2023

8/10 Good

Ralph

Business traveller
Liked: Cleanliness
Good place
Stayed 2 nights in Sep 2023

4/10 Poor

Semi

Business traveller
Stayed 2 nights in Sep 2023

6/10 Okay

Lotasi

Location
Stayed 2 nights in Aug 2023

2/10 Terrible

Sunita

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Room had cockroaches, there was no tea, coffee or sugar, or soap, towels were smelly, could not close the bathroom . Did not have any Television and there was no Air Condition in the room. Bed was very uncomfortable and we could not have breakfast due to the overall hygiene and there was very little food left around 8 am when we got to there. Very disappointed for the amount we paid and the room we got, please do not recommend this hotel to anyone, Thank you
Stayed 1 night in Aug 2023

10/10 Excellent

Achenar Lilian Pepe

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful
Stayed 5 nights in Jul 2023

4/10 Poor

Lynda

Business traveller
Disliked: Cleanliness, property conditions & facilities
It was close to the city centre - excellent The lift wasn't working, No telephone in the room, shower would go off without warning,
Stayed 3 nights in Jul 2023

2/10 Terrible

Premila, carson

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nothing. The freaking lift did not work. Was on 5th floor. Had to walk down the flight of stairs. Could not climb stairs so was given room103. No chair to sit and eat breakfast. Cockroachs everywhere. Worst hotel. I have ever stayed.
Stayed 5 nights in Jun 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

6/10 Okay

Jim

Liked: Cleanliness
Slow check-in, admittedly late at night (11.30 pm, flight delayed),but only one person on duty for the queue; no QR code in room to access Room Service - I had to go to Reception to get service - food was luke warm when it arrived. On the other hand, the taxi I ordered through the hotel waited over an hour for my delayed flight - thank goodness.
Stayed 6 nights in Jun 2023

2/10 Terrible

sunita

Disliked: Staff & service, property conditions & facilities
This property is so quiet, not much help for your bags, it's an old building, with dark areas on the 3rd floor, and scary no guests around it seems like a haunted hotel, it looks nice from the outside but inside is so different. breakfast sucks, only bread, tea, and orange juice that's all I would never stay here again
Stayed 1 night in Jun 2023

8/10 Good

Edward

Stayed 7 nights in May 2023

4/10 Poor

Tupe

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is in a very convenient location as close to the city. However the hotel itself is in a rundown status and urgently needed an upgrade, from the bed to furnitures to the toilet. The staff were helpful but the total package (service and property)makes the customer satisfied or otherwise.
Stayed 3 nights in May 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Mar 2023

10/10 Excellent

Kyra

Its very clean.
Stayed 5 nights in Mar 2023

4/10 Poor

Noah

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pretty run down, which wasn’t a dealbreaker, but no hot water, dead roaches on the floor, cleaning staff waking me up early, and Korean restaurant kitchen noise right above my room were dealbreakers. Front desk staff was really nice, but cleaning staff seemed to keep mocking me and laughing at me. I left early.
Stayed 3 nights in Mar 2023

8/10 Good

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to town.
Stayed 2 nights in Mar 2023

2/10 Terrible

Ravindra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad experience
One of the worst hotel to stay. Will never recommend any one to stay at this hotel . Have very bad experience so we chaked out earlier . overall standard of this hotel is very poor.
Stayed 7 nights in Jan 2023
Response from Jos on 12 Feb,2023
Dear GuestThank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback.We are so sorry that you had a bad experience with us that led to your early checkout. We have taken this feedback on board and we will strive to make improvements accordingly.Kind Regards - the team at Southern Cross.

8/10 Good

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Staff & service
The stay was good. The hotel is run down but is very central, so easy to walk to the shops. Breakfast is included in the room charge. Breakfast is served on the top floor so the room is very hot. The air condition is in the room but could not be turned on for some reason. The cleaners needed to improve on what they do: they loved turning up early in the morning during weekends for some reasons so that was very disturbing. During week days they would turn up at odd times, so it was difficult knowing whether they had finished their job or they'll be back with the fresh towels that they forgot. Two days they turned up and left and never came back to clean up the room.
Stayed 14 nights in Oct 2022

2/10 Terrible

mohammed

Stayed 4 nights in Oct 2022

4/10 Poor

Ravinesh

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
While location was good. Nothing else really was. Rubbish bin in the room had no liner. Switches for light were far from the bed meaning one had to walk back to bed in dark. TV worked badly. Big crack on the wall (wall along the roadside) While the website advertised free wifi, in reality it was only in the lobby of the hotel. Overall, quite a bad experience.
Stayed 2 nights in Sep 2022

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closeness to services
Stayed 1 night in Sep 2022

2/10 Terrible

Jim

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Should not be paying anything over 20USD (provided you're desperate) for this property. Room was dirty, had hair on counter tops and shower unit tiles were gross. 1 shower and the outer area was flooded with no drainage, had to wear flip-flops to use toilet. Aircon not working, it was hotter in room than outside. They had no solution, I had to suggest them bringing a table fan so we could get thru the night. Breakfast was a mess, the breakfast table was a mess, cloth was dirty with spillage and stains. No plates and cutlery, dining tables were dirty, not cleaned after each use. No staff insight. The outside area is dirty, lobby area is dark and unwelcoming. Would not recommend this property to anyone.
Stayed 1 night in Jul 2022

6/10 Okay

Ashika

Liked: Staff & service
Stayed 1 night in Jul 2022

2/10 Terrible

Eric

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
US$160 per night did not match the facilities of the room. The bathroom not clean well. Aircon did not work and It was too hot in the room, we ask for the fans, and the lovely girl at the reception hand one to us which help us a little to have a some sleep. Only stay here because most of Suva hotels are full. The girls at the reception are friendly and lovely, however a little paint and attention to the rooms will be awesome.
Stayed 1 night in Jul 2022

6/10 Okay

Gregory

Liked: Staff & service
Basic & past its best. But very friendly service
Stayed 3 nights in Jul 2022

8/10 Good

CHANDRAVADAN

Travelled with family
Liked: Cleanliness, staff & service
location was quite convenient. staff were very welcoming.
Stayed 9 nights in Jun 2022

4/10 Poor

Peter

Disliked: Amenities
No Wifi in room
Stayed 3 nights in Jun 2022

8/10 Good

yann

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was good stay. Only one problem with the shower, few pressure. The breakfast and wifi are good. The staff is very kind
Stayed 4 nights in May 2022

6/10 Okay

Margaret

Liked: Cleanliness, staff & service
Internet only in lobby
Stayed 1 night in Apr 2022

8/10 Good

Tota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Property was undergoing renovation and the work appeared to have been under way for some time and was progressing very slowly with closed off areas. Included breakfast was well below expectation
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to town and other places. Comfortable and easily accessible.
Stayed 2 nights in Feb 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Bedhead shakey, no toaster,had to request shampoo and tea bags etc.No water service for one day.
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were unusually unfriendly for Fiji. No wifi in the room; had come to the lobby to get better reception only to be continued to be disturbed by the security guard. Really run down property.
Stayed 2 nights in Dec 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2019

8/10 Good

Espen

Stayed 4 nights in Aug 2019