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Overview of Suzhou Garden Hotel

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Pool
In-room safe, desk, blackout curtains, soundproofing
In-room safe, desk, blackout curtains, soundproofing
In-room safe, desk, blackout curtains, soundproofing

Suzhou Garden Hotel

4 out of 5

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services
  • Laundry

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationMaster of the Nets Garden9 min walk
    Popular LocationSuzhou University15 min walk
    Popular LocationSuzhou Pingtan Museum4 min drive
    AirportWuxi (WUX-Shuofang)49 min drive

Choose dates to view prices

About this area

Suzhou

Located in Suzhou, Suzhou Garden Hotel is in the city centre and near a metro station. Pingjiang Street and Pan Gate are local landmarks, and some of the area's attractions include Couple's Retreat Garden and Soody Candy Land. Ferris Wheel Paradise and Baimajian Ecological Garden are also worth visiting. Guests appreciate the hotel's location for the sightseeing.
Popular Location

What's nearby

  • Master of the Nets Garden - 9 min walk
  • Suzhou University - 15 min walk
  • Xuanmiao Temple - 4 min drive
  • Suzhou Pingtan Museum - 4 min drive
  • Pan Gate - 7 min drive

Getting around

  • Suzhou Railway Station - 20 min drive
  • Pudong International Airport (PVG) - 86 min drive

About this property

Suzhou Garden Hotel

4-star Suzhou hotel in Gusu District with restaurant
A restaurant, a business centre and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. All 235 soundproofed rooms feature free WiFi and room service. For a bit of entertainment, LCD TVs come with cable channels, and guests will also find electric kettles and hairdryers.
Suzhou Garden Hotel offers 235 forms of accommodation with a safe and a hairdryer. LCD televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. This Suzhou hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Breakfast available for a fee: CNY 129 for adults and CNY 129 for children
  • 1 restaurant
  • Room service available

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • English
  • Japanese

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower

Entertainment

  • TV channels
  • LCD TV

Food and drink

  • Electric kettle

More

  • Desk
  • Safe
  • Soundproofing

See similar properties

Policies

Check-in

Check-in from 2 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CNY 129 for adults and CNY 129 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Suzhou Garden
Suzhou Garden Hotel Hotel
Suzhou Garden Hotel Suzhou
Suzhou Garden Hotel Hotel Suzhou

Frequently asked questions

4.6
Wonderful
Rating 5 - Excellent. 11 out of 18 reviews
5 - Excellent 61%
Rating 4 - Good. 7 out of 18 reviews
4 - Good 39%
Rating 3 - Okay. 0 out of 18 reviews
3 - Okay 0%
Rating 2 - Poor. 0 out of 18 reviews
2 - Poor 0%
Rating 1 - Terrible. 0 out of 18 reviews
1 - Terrible 0%

4.7/5

Cleanliness

4.6/5

Staff & service

4.0/5

Amenities

4.6/5

Property conditions & facilities

4/5 Good

Stayed 2 nights in Aug 2019

5/5 Excellent

Stayed 3 nights in Jul 2019

4/5 Good

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This is a nice hotel. But, while it's advertized as having nice gardens, there are cars parked all over the place! They should have a separate parking lot for cars, and restore the gardens to real gardens. Also, service could use some improvement -- for instance, the desk manager in our building should have been able to call a taxi, instead of sending us to the main front desk in a different building. I think that's what one should be able to expect from a 5-star hotel.
Stayed 3 nights in Jun 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

4/5 Good

Good
Stayed 3 nights in Nov 2018