Outdoor pool, pool loungers
Check availability

Reviews of Beach Hotel Swakopmund

4 out of 5
Beach Hotel Swakopmund
Suedstrand St. 1, Swakopmund

Reviews

9.0

Wonderful

Rating 10 - Excellent. 144 out of 262 reviews" "
Rating 8 - Good. 91 out of 262 reviews" "
Rating 6 - Okay. 20 out of 262 reviews" "
Rating 4 - Poor. 5 out of 262 reviews" "
Rating 2 - Terrible. 2 out of 262 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Uta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really close to beach and convenient food. Excellent service at breakfast and front desk.
Stayed 2 nights in Apr 2024
Response from Marco Mertens on 8 Apr,2024
Thank you for the good review.

10/10 Excellent

Dawid

Travelled with partner
Great hotel, amazing staff, helpful, attentive and friendly. Spacious, near beach and restaurants within walking distance
Stayed 2 nights in Mar 2024
Response from Marco Mertens on 7 Apr,2024
Thank you for the great review.

8/10 Good

Phil

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near the aquarium with access to the beach close by. Staff were very friendly and helpful in booking activities and always had time and a smile for us. Would go back. The hotel can be quite noisy due to proximity to the road and the odd drunk loitering and shouting their mouth off!
Stayed 2 nights in Feb 2024
Response from Marco Mertens on 26 Feb,2024
Thank you for the positive review.

10/10 Excellent

Melvin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were amazing and cheerful. They came through each time I needed assistance. The hotel is situated in a convenient location to the CBD. The breakfast was great too. I highly recommend
Stayed 3 nights in Jan 2024
Response from Marco Mertens on 6 Feb,2024
Thank you for the fantastic review.

10/10 Excellent

Sally

Stayed 2 nights in Jan 2024
Response from Marco Mertens on 18 Feb,2024
Thank you for the positive review

10/10 Excellent

Gareth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay in a beautiful country. Very hospitable and friendly staff. Comfortable hotel room with stunning views. Couldn’t ask for more. Will definitely be back.
Stayed 5 nights in Jan 2024
Response from Marco Mertens on 6 Feb,2024
Thank you for the fabulous review.

10/10 Excellent

Olakunle

Stayed 1 night in Jan 2024
Response from Marco Mertens on 10 Jan,2024
Thank you for the great review.

10/10 Excellent

B.M.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
All staff very polite and helpfull.
Stayed 1 night in Dec 2023
Response from Marco Mertens on 10 Jan,2024
Thank you for the great review.

10/10 Excellent

N

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little piece of tranquility
Home away from home. It simple and tranquil. Staff was friendly and helpful, always.
Stayed 3 nights in Dec 2023
Response from Marco Mertens on 10 Jan,2024
Thank you for the great review.

10/10 Excellent

Sylvie

Stayed 1 night in Dec 2023
Response from Marco Mertens on 17 Dec,2023
Thank you for your positive review.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything
Stayed 2 nights in Dec 2023
Response from Marco Mertens on 17 Dec,2023
Thank you for your positive review.

10/10 Excellent

chipo

Stayed 2 nights in Dec 2023
Response from Marco Mertens on 17 Dec,2023
Thank you for your positive review.

8/10 Good

Yvonne

Stayed 5 nights in Nov 2023
Response from Marco Mertens on 17 Dec,2023
Thank you for your positive review.

10/10 Excellent

Guenther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Marco on 12 Nov,2023
Thank you for the Great score, we are delighted that you had a good stay with us.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, good food, reasonably priced.
Response from Marco on 10 Nov,2023
Thank you for the great feedback.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Swakopmund
The staff was friendly, the room was clean, great location! The restaurant had a nice variety of reasonably priced meals.
Stayed 1 night in Nov 2023
Response from Marco on 10 Nov,2023
Thank you for the phenomenal feedback.

4/10 Poor

Maria

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
All the furniture was old and worn out, looked nothing like a “luxury apartment”. The view was amazing but too bad we could barely see out the big window in the bedroom as that’s how dirty it was. On the balcony front and centre theres an old rusted a/c unit to ruin the view as well. Better get your tetanus before you stay here. Found a clunp of hair on the bed. And even though it said breakfast was included it was not. Included was bread, two types of cold cuts, cheese, yoghurt and muesli. If you want eggs or bacon etc you have to pay.
Stayed 1 night in Oct 2023
Response from Marco Mertens on 9 Oct,2023
Good day Maria, First and foremost thank you for taking the time to provide feedback in writing, it always helps us improve our services to all guests. I wish to inform you that we are working on a refurbishment program which we can hopefully kick into succession in the new year, this will result in firstly, new furniture for our rooms, not sure if you noticed but the beds and mattresses already have been replaced, first phase of the refurb. Regarding the rusted A/C, you are most correct and we are looking at resolutions for it, possibly boxing them in or something along those lines. Regarding the breakfast offering the pricing on our menus is for guest coming from the public and not for the inhouse as an additional payment, I will ensure this is communicated correctly in the future. Please note I do not intend for my response to seem like an excuse for the terrible experience you had on your stay with us but rather as a genuine reply of gratitude for raising the issue you did and attempting to ensure you that we are attempting resolutions to the points you raised. We do hope that you will consider allowing us an opportunity in the near future to showcase some of the resolutions to the issues you encountered this time around.

8/10 Good

Ramses

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Hidden Gem
The staff were amazing and made me feel very at home. The chef makes some great food. Location is incredible. Hotel could use some improvement with regards to telephone and tv in the room and a shuttle to take guest to other restaurants and the city. Overall, I had a great and wonderful stay and will recommend.
Stayed 3 nights in Sep 2023
Response from Marco on 19 Sept,2023
Thank you for your review and taking the time to provide your feedback.

10/10 Excellent

Alicia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay at Beach Hotel. I was warmly welcome by the front desk staff, and there were always pleasant greetings as I passed the desk to get to the restaurant. I ordered at the restaurant to go a few times, and they always offered to bring the food up for me. Oddly, they do not allow guests to put used wares outside of the room. I was instructed to call for the items to be collected, but this really didn't work for me since I was working and in meetings and didn't want to have the knock at the door disturb me, so I ended up keeping everything until the next day. The location is great, making it possible to walk to the beach, to Tiger Reef, and to The Tug (which is great!).
Stayed 5 nights in Aug 2023
Response from Marco on 19 Sept,2023
Thank you for your review as well as the constructive feedback.

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was professional, friendly and extremely helpful.
Stayed 3 nights in Aug 2023
Response from Marco on 19 Sept,2023
Thank you for the positive review.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay in the Beach Hotel. It is in a very quiet area but an easy 15 minutes walking to central Swakopmund. The staff were fantastic and did all they could to make our stay memorable. I highly recommend this hotel. Price is right and is a fantastic value.
Stayed 2 nights in Aug 2023
Response from Marco on 30 Aug,2023
Thank you for the great review.

10/10 Excellent

Nhlamulo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Marco on 3 Aug,2023
Thanks for the positive review

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great location on the front, staff really friendly and genuine
Stayed 6 nights in Jul 2023
Response from Marco Mertens on 9 Jul,2023
Thank you for the great review.Kind Regards,

10/10 Excellent

Stephanie

Stayed 2 nights in Jul 2023
Response from Marco Mertens on 13 Jul,2023
Thank you for the positive review.

10/10 Excellent

Ronald

Stayed 1 night in May 2023
Response from Marco Mertens on 29 May,2023
Thank you for the great score.

10/10 Excellent

jochen

Stayed 2 nights in Mar 2023
Response from Marco Mertens on 20 Mar,2023
Thank you for the Great Score.We look forward to welcoming you back on your next Namibian adventure.

10/10 Excellent

Reilly Sean

Stayed 3 nights in Feb 2023
Response from Marco Mertens on 10 Mar,2023
Thank you for the positive Review.

8/10 Good

R

Stayed 1 night in Feb 2023
Response from Marco Mertens on 8 Feb,2023
Thank you for the positive review.

8/10 Good

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and comfortable bed.
Stayed 1 night in Feb 2023
Response from Marco Mertens on 8 Feb,2023
Thank you for the positive Review

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to the town, however it is difficult to find with the GPS!
Stayed 2 nights in Feb 2023
Response from Marco Mertens on 8 Feb,2023
Thank you for the good review

10/10 Excellent

Neal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms and extremely friendly and accomodating staff. Very much recommend!
Stayed 2 nights in Feb 2023
Response from Marco Mertens on 3 Feb,2023
Thank you for the positive review Neal.

10/10 Excellent

Ignatius

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, delicious breakfast, great views from the room, and walkable to all restaurants and shops in Swakopmund. I would definitely stay there again.
Response from Marco Mertens on 19 Jan,2023
Thank you for the great Review.

10/10 Excellent

Eric

Stayed 1 night in Jan 2023
Response from Marco Mertens on 19 Jan,2023
Thank you for the great Review.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good stay although the wi-fi connection was very poor
Stayed 5 nights in Dec 2022
Response from Marco Mertens on 31 Dec,2022
Thank you for your constructive feedback.

8/10 Good

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable room.
The room was nice, could be nice if somebody repair the handle in the bathroom as we requested.
Stayed 3 nights in Sep 2022
Response from Marco on 24 Sept,2022
Thank you for the review.Please note I will definitely follow up as to why your maintenance request was not seen to timeously and efficiently.Kind Regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful Staff
I really enjoyed my stay the best part of the hotel is the staff every staff member I met was very friendly and helpful.
Stayed 10 nights in Aug 2022
Response from Marco Mertens on 8 Sept,2022
Thank you so much for the great feedback, we truly appreciate it.

6/10 Okay

Rookshana

Stayed 2 nights in Jun 2022
Response from Marco Mertens on 17 Jul,2022
We are sorry to See that you did not have a better experience with us this time around.

10/10 Excellent

Aleksandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Marco on 12 Apr,2022
Thank you for the great review Aleksandra. Hopefully we can host you again in the future.

10/10 Excellent

Aleksandra

Stayed 2 nights in Mar 2022
Response from Marco on 2 Apr,2022
Thank you for the fantastic review.

10/10 Excellent

Corey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and hotel
Loved this place. Great location and great staff.
Stayed 2 nights in Feb 2022
Response from Marco on 6 Feb,2022
Thank you for the wonderful feedback. We look forward to welcoming you again in the near future. Kind Regards,

8/10 Good

SG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT VALUE BEACH HOTEL
The Hotel offered good comfortable accommodation with friendly service in an excellent location across from the beach. It was not wow, but absolutely acceptable and great value.
Stayed 9 nights in Dec 2021
Response from Marco on 6 Jan,2022
Thank you for your feedback, we truly appreciate it. Kind regards,

10/10 Excellent

Menzi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Marco on 6 Jan,2022
Thank you for the great review score. Kind Regards,

10/10 Excellent

Menzi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Marco on 6 Jan,2022
Thank you for the great review score. Kind Regards,

10/10 Excellent

Mario-Lize

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2021
Response from Marco on 6 Jan,2022
Thank you for the great review score. Kind Regards,

10/10 Excellent

Jacobus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Marco on 30 Dec,2021
Thank you for the good review. We look forward to welcoming you again soon.

8/10 Good

Marius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021
Response from Marco on 29 Dec,2021
Thank you for your review. We look forward to welcoming you again in the near future.

4/10 Poor

Francois

Disliked: Cleanliness, property conditions & facilities, room comfort
Do not waste your money on the Beach Hotel, Swakop
Imaging our surprise - booking process indicated a 4 star facility - it is actually a 3 star facility - downright dishonest. Bed in room 404 is a 0 star. Worn out and extremely uncomfortable.
Stayed 1 night in Dec 2021
Response from Marco on 13 Dec,2021
Good day Francois, We are extremely disappointed to have provided a subpar experience. we are indeed a 3* Hotel and are currently liaising with Expedia Group to rectify anywhere this may be stated as otherwise as our intention has always been to provide the utmost transparency to guests booking with us. Regarding the bed in the room you stayed in we will do our utmost to investigate further as well as replace if need be. We wish to apologize for not having met your expectations and hope to perhaps be given an opportunity in the future to make amends for the shortfall on your previous stay. Thank you for your feedback, we aim to utilize it constructively in order to be able to improve the guest experience for those staying with us in the future. Kind Regards,

8/10 Good

Marcus

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly staff. Breakfast can be improved.
Stayed 3 nights in Nov 2021
Response from Marco on 21 Nov,2021
We thank for your great feedback and constructive criticism. We will continue to attempt to improve on all aspects of our guest experiences. Kind Regards,

10/10 Excellent

Hilbert Tangeni

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best service for a 3 star
Stayed 2 nights in Sep 2021
Response from Marco Mertens on 10 Oct,2021
Thank you for the fantastic feedback. Kind Regards,

10/10 Excellent

johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value in Swakop.
Nice hotel, lovely setting. Great value for money.
Stayed 3 nights in Sep 2021
Response from Marco on 20 Sept,2021
Thank you for the great feedback Johan. We look forward to welcoming you back in the near future.