Indoor pool, 3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas

Reviews of Dead Sea Marriott Resort & Spa

5 out of 5
Dead Sea Marriott Resort & Spa
Dead Sea Road, Sweimeh

Reviews

8.8

Excellent

Rating 10 - Excellent. 435 out of 739 reviews" "
Rating 8 - Good. 192 out of 739 reviews" "
Rating 6 - Okay. 56 out of 739 reviews" "
Rating 4 - Poor. 30 out of 739 reviews" "
Rating 2 - Terrible. 26 out of 739 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Halit

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff Many choices for food
Stayed 1 night in May 2024

10/10 Excellent

Tariq

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
All is good and the FOOD WAS REALLY SUPER.. big thanks to Chef Ehab he is number one, really i go to Marriott to have nice dinner from Chef Ehab
Stayed 1 night in May 2024

8/10 Good

Esra'a

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Marriot is one of my top favourite hotels in the Deadsea, the facilities, dining options and quality of the space are amazing. Yet, I have faced a big inconvenience, as they gave me a family room (which has a connected room) instead of a regular room, which honestly has zero privacy as you have a door to door room and you can literally hear everything from the other room. They offered us another room that was also NOT convenient at all too, it was 2 separate beds, although I booked for a king size room. The main frustration was that I have booked long time ago to ensure getting a room within my needs, yet the hotel staff were not collaborating and I ended up in a 2 separate beds room, which I didn't book
Stayed 2 nights in Apr 2024

10/10 Excellent

sami

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good over all
Stayed 1 night in Jan 2024

8/10 Good

Feras, Coventry

Travelled with group
Liked: Cleanliness, staff & service, amenities
The hotel towels are in a very bad condition, rooms need further maintenance.
Stayed 1 night in Apr 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay after trekking around Egypt and Jordan. Must do the Dead Sea experience bit of a trek down but they do have a Golf Cart Service. Great Breakfast. Wonderful Staff and great pool areas. I would definitely recommend.
Stayed 3 nights in Apr 2024

8/10 Good

rawan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall attitude towards guest was cheap unfortunately
Stayed 1 night in Apr 2024
Response from Muhannad Hameed, General Manager on 23 Apr,2024
Dear rawan,Thank you for taking the time to share your feedback regarding your recent stay at the Dead Sea Marriott Resort & Spa. We sincerely apologize that your experience did not meet your expectations.We are deeply concerned to learn about your perception of our attitude towards guests. Please be assured that providing exceptional service and hospitality is at the core of our values, and we regret that you felt otherwise during your stay. We take all guest feedback seriously and will use your comments as an opportunity for improvement.Please feel free to reach out to our management team directly, so that we can better understand your experience and work towards making it right.Warm regards, Muhannad Hameed, General Manager

10/10 Excellent

Johnathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Muhannad Hameed, General Manager on 23 Apr,2024
Thank you very much for your kind review.

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 1 night in Apr 2024
Response from Muhannad Hameed, General Manager on 15 Apr,2024
Thank you very much for your kind review. We look forward to welcoming you back to Dead Sea Marriott Resort & Spa.

10/10 Excellent

Zaid, Cincinnati

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, professional staff, good facilities!
Stayed 1 night in Feb 2024
Response from Muhannad Hameed, General Manager on 5 Mar,2024
Dear Zaid,Thank you for your time in sharing your recent experience with us.I am glad to know you have noticed the level of service the team has provided to ensure you have an unforgettable experience. I have shared your comments back with the team and they are proud to have exceeded your expectations.We look forward to welcoming you back again soon!Sincerely,

10/10 Excellent

Baha, Lutz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The oldest and the best hotel in the Dead Sea. I was very happy to come back, i was here maybe 15 years back. I thought it’d be old and not renewed, on the contrary it was clean and the reception was great (especially mr. AbdRahman Dalo) they took care of us, made us feel welcome and pampered. My wife and I enjoyed the spa as well, very recommended and worth every penny.
Stayed 1 night in Feb 2024
Response from Muhannad Hameed, General Manager on 18 Feb,2024
Dear Baha,Thank you for your time in sharing your recent and old experiences with us.I am glad to know you have noticed the level of service the team has provided through the years to ensure you have an unforgettable experience and enjoy the resort whenever you visit us. I have shared your comments back with the team and they are proud to have exceeded your expectations.We look forward to welcoming you back again soon!Sincerely,

10/10 Excellent

TAHA

Stayed 1 night in Feb 2024
Response from Muhannad Hameed, General Manager on 15 Feb,2024
Thank you for the amazing rating, we are thrilled to welcome you back again!

10/10 Excellent

sami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Muhannad Hameed, General Manager on 31 Jan,2024
Dear Sami,Thank you for sharing your feedback with us regarding your recent stay.It’s great to hear that you enjoyed our resort during your stay. Your comfort and well-being are always our highest priorities.Thank you for sharing your thoughts and we hope to have the pleasure to serve you again!Sincerely,

8/10 Good

Jamal

Travelled with family
Liked: Cleanliness, staff & service
The hotel is fine ,some sections going under renovation hence you smell paint and hear drillings but overall friendly staff
Stayed 1 night in Jan 2024
Response from Muhannad Hameed, General Manager on 23 Jan,2024
Dear Jamal,I would like to take this opportunity to thank you for choosing our resort for your recent stay and for taking the time to post a review here. As your comfort and well-being are always our highest priorities, I appreciate receiving your positive feedback.Looking forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

Jasper

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top-notch in every aspect. We absolutely loved our stay. Fantastic experience, the resort is excellent, so refreshing to spend the time at this resort. Thanks to every single amazing staff, your quality of service was just wow. We highly recommend this stay to everyone.
Response from Muhannad Hameed, General Manager on 23 Jan,2024
Dear Jasper,Thank you for choosing our resort for your recent stay. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. I will let the team know about your wonderful comments in this review. Thank you again for your time and we hope to see you soon!Sincerely,

10/10 Excellent

kamal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Muhannad Hameed, General Manager on 26 Dec,2023
Thank you for the amazing rating.

10/10 Excellent

Yongchan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Muhannad Hameed, General Manager on 26 Dec,2023
Thank you for the amazing rating.

10/10 Excellent

sami

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Muhannad Hameed, General Manager on 13 Feb,2024
Dear Sami,I would like to take this opportunity to thank you for choosing our resort for your recent stay and for taking the time to post a review here. Looking forward to welcoming you again in the near future.Sincerely,

8/10 Good

Ihab

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad but their swimming pools were cold not heated
Stayed 1 night in Dec 2023
Response from Muhannad Hameed, General Manager on 26 Dec,2023
Dear Ihab,I would like to take this opportunity to thank you for choosing our resort for your recent stay and for taking the time to post a review here. I appreciate receiving your feedback.Looking forward to welcoming you again soon.Sincerely,

2/10 Terrible

Khader

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Muhannad Hameed, General Manager on 22 Nov,2023
Dear Khader,Thank you for taking the time to review our resort. We appreciate your feedback and are glad to hear that you had an overall satisfactory stay. We continuously strive to provide our guests with comfortable accommodations and excellent service.Your comments help us identify areas for improvement, and we will take them into consideration as we enhance our offerings.We hope to have the pleasure of welcoming you back on your next visit!Sincerely,

10/10 Excellent

Huda, Amman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service.
Stayed 1 night in Nov 2023
Response from Muhannad Hameed, General Manager on 20 Nov,2023
Dear Huda,Thank you for choosing our resort for your recent stay. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations.Your feedback is integral to our ability to continue to improve our service and we will be considering your comments.Thank you again for your time and come back to visit us soon!Sincerely,

10/10 Excellent

katherine

Stayed 1 night in Nov 2023
Response from Muhannad Hameed, General Manager on 20 Nov,2023
Thank you for reviewing Dead Sea Marriott Resort & Spa.

10/10 Excellent

FADI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel and resort I ever attended so far Clean , good service and good staff and food
Stayed 2 nights in Nov 2023
Response from Muhannad Hameed, General Manager on 20 Nov,2023
Dear Fadi,Thank you for your time in sharing your recent experience with us.I am glad to know you have noticed the level of service the team has provided to ensure you have an unforgettable experience. I have shared your comments back with the team and they are proud to have exceeded your expectations.We look forward to welcoming you back again soon!Sincerely,

10/10 Excellent

khaled

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent food
Stayed 1 night in Nov 2023
Response from Muhannad Hameed, General Manager on 7 Nov,2023
Khaled,Thank you for taking the time to review our resort.Kind regards,

10/10 Excellent

JIAN J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish we have more days to stay
Very good stay. Staff were very friendly, service was excellent.
Stayed 1 night in Sep 2023
Response from Muhannad Hameed, General Manager on 4 Oct,2023
Dear Jian,Thank you for choosing our resort for your recent stay. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations.Your feedback is integral to our ability to continue to improve our service and we will be considering your comments.Thank you again for your time and come back to visit us soon!Sincerely,

10/10 Excellent

Serge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very welcoming and nice, the hotel is great a lot of dining options and water and towels are provided for free. The rooms are big and comfortable but need a little more maintenance.
Stayed 2 nights in Sep 2023
Response from Muhannad Hameed, General Manager on 30 Sept,2023
Dear Serge,Thank you for your time in sharing your recent experience with us.I am glad to know you have noticed the level of service the team has provided to ensure you have an unforgettable experience. I have shared your comments back with the team and they are proud to have exceeded your expectations.We look forward to welcoming you back again soon!Sincerely,

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Muhannad Hameed, General Manager on 21 Sept,2023
Thank you for your rating Mr. Adam.

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dead Sea Marriott has never disappointed me!
I have always had a consistently excellent experience at the Dead Sea Marriott. It has remained my preferred hotel for several years now, and once again, everything was perfect. The staff, from security and the welcoming door personnel to the receptionists and restaurant staff, pool and beach staff, were all exceptionally friendly. Both breakfast and dinner were delightful, and the room and pool were clean. I would like to extend my gratitude to Mr. Abdallah Bashiti at the reception for the complimentary upgrade to my room and for his warm and hospitable welcome. Dead Sea Marriott has never disappointed me, thank you all!
Stayed 1 night in Sep 2023
Response from Muhannad Hameed, General Manager on 21 Sept,2023
Dear Mohammad,Thank you for your glowing review and for choosing to stay at our resort. We are thrilled to hear that you had a fantastic experience and that our amenities met your expectations. Our team takes great pride in providing comfortable accommodations, excellent service, and a wide range of facilities for our guests to enjoy.We truly appreciate your kind words and look forward to welcoming you back for another memorable stay!Sincerely,

8/10 Good

Sharbel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with great staff that always willing to help. The only annoying thing was the diffculty to get to the sea and back to the hotel. There were no shuttles
Stayed 3 nights in Sep 2023
Response from Muhannad Hameed, General Manager on 21 Sept,2023
Dear Sharbel,Thank you for sharing your feedback with us regarding your recent stay at our resort. It’s great to hear that you enjoyed your stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations.Thank you for sharing your thoughts and we hope to have the pleasure to serve you again!Sincerely,

8/10 Good

amirah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay Limited dining options
Stayed 1 night in Sep 2023
Response from Muhannad Hameed, General Manager on 18 Sept,2023
Dear Amirah,Thank you for taking the time to review our resort. We appreciate your feedback and are glad to hear that you had an overall satisfactory stay. We continuously strive to provide our guests with comfortable accommodations and excellent service.Your comments help us identify areas for improvement, and we will take them into consideration as we enhance our offerings.We hope to have the pleasure of welcoming you back on your next visit!Sincerely,

10/10 Excellent

Lina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it, have been coming here ever since I was a kid and it has always had great service, friendly staff, clean and amazing food and drinks, and great amenities.
Stayed 1 night in Sep 2023
Response from Muhannad Hameed, General Manager on 14 Sept,2023
Dear Lina,We would like to express our sincere gratitude for your wonderful review. It brings us immense joy to know that our staff positively impacted your stay. Our team is dedicated to ensuring that every guest feels welcome and well-cared for throughout their time with us.We can't wait to have the pleasure of hosting you again soon!Sincerely,

8/10 Good

Rasheed

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Check-in staff was unfriendly. Mostly good stay. Upper pool had a filtration issue for 2 days - instead of warning people we had to discover the situation after we noticed the water was dirty.
Stayed 1 night in Sep 2023
Response from Muhannad Hameed, General Manager on 5 Sept,2023
Dear Rasheed,Thank you for taking the time to review our resort. We appreciate your feedback and are glad to hear that you had an overall satisfactory stay. We continuously strive to provide our guests with comfortable accommodations and excellent service.Your comments help us identify areas for improvement, and we will take them into consideration as we enhance our offerings.We hope to have the pleasure of welcoming you back on your next visit!Sincerely,

10/10 Excellent

Lama

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Muhannad Hameed, General Manager on 3 Sept,2023
Dear Lama,Thank you for the amazing rating! We look forward to welcoming you back in the near future.Sincerely,

10/10 Excellent

Daoud

Stayed 2 nights in Aug 2023
Response from Muhannad Hameed, General Manager on 14 Sept,2023
Dear Daoud,I would like to take this opportunity to thank you for choosing our resort for your recent stay and for taking the time to post your rating here. As your comfort and well-being are always our highest priorities, I appreciate receiving your positive feedback.Looking forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

Samar

Travelled with family
Liked: Amenities
All is great we loved it and enjoyed to thaw max 😍😍
Stayed 1 night in Aug 2023
Response from Muhannad Hameed, General Manager on 3 Sept,2023
Dear Samar,Thank you for taking the time to share your experience with us. We are thrilled to know that your stay with us has met your expectations, and I would like to assure you that your kind words have been shared with the team.We look forward to welcoming you back in the near future.Sincerely,

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was absolutely amazing, we enjoyed it very much. Very clean and the staff was super accommodating and kind. Omar the lifeguard was such a huge help and made us enjoy our stay here even more! Will definitely comeback! Thank you so much!
Stayed 1 night in Aug 2023
Response from Muhannad Hameed, General Manager on 20 Aug,2023
Dear Sarah,Thank you for your glowing review and for choosing to stay at our resort. We are thrilled to hear that you had a fantastic experience and that our amenities met your expectations. Our team takes great pride in providing comfortable accommodations, excellent service, and a wide range of facilities for our guests to enjoy.We truly appreciate your kind words and look forward to welcoming you back for another memorable stay!Sincerely,

10/10 Excellent

Dhifaf, Kennewick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every in this hotel was so beautiful.
Stayed 2 nights in Aug 2023
Response from Muhannad Hameed, General Manager on 15 Aug,2023
Dear Dhifaf,Thank you for choosing Dead Sea Marriott Resort & Spa for your recent stay. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. I will let the team know about your wonderful comments in this review. Thank you again for your time and we hope to see you soon!Sincerely,

10/10 Excellent

Jacob

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities. Great staff. Lots of options.
Stayed 2 nights in Aug 2023
Response from Muhannad Hameed, General Manager on 15 Aug,2023
Dear Jacob,Thank you for your glowing review and for choosing to stay at Dead Sea Marriott Resort & Spa. We are thrilled to hear that you had a fantastic experience and that our amenities met your expectations. Our team takes great pride in providing comfortable accommodations, excellent service, and a wide range of facilities for our guests to enjoy.We truly appreciate your kind words and look forward to welcoming you back for another memorable stay!Sincerely,

4/10 Poor

Stepehen

Disliked: Amenities
For this to be a Marriott resort, it 1 of the worse Iv every stayed at. Definitely not catering to US citizen.
Stayed 2 nights in Aug 2023
Response from Muhannad Hameed, General Manager on 15 Aug,2023
Dear Stepehen,Thank you for the review of your stay at Dead Sea Marriott Resort & Spa. We truly welcome your feedback.Providing the highest level of hospitality to all of our guests is our utmost priority and I am sorry to hear that we did not exceed your expectations during your stay. Please rest assured that your feedback was discussed at an executive level. I do hope that we will have the opportunity to welcome you back to our hotel so that we can create a completely different experience for you.Kind regards,

6/10 Okay

Firas

Stayed 1 night in Aug 2023
Response from Muhannad Hameed, General Manager on 3 Sept,2023
Dear Firas,Thank you for your feedback. We hope to have the pleasure to serve you again.Sincerely,

10/10 Excellent

Basil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was good
Stayed 1 night in Aug 2023
Response from Muhannad Hameed, General Manager on 10 Aug,2023
Dear Basil,Thank you for your time in sharing your recent experience with us.I am glad to know you have noticed the level of service the team has provided to ensure you have an unforgettable experience. I have shared your comments back with the team and they are proud to have exceeded your expectations.We look forward to welcoming you back again soon!Sincerely,

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two thumbs up
The experience at the hotel was overall fabulous. Poolside chairs were easy to get whenever we came down. I was having trouble with my deadbolt extending every time the door was opened. I addressed it with staff a couple times bc it would lock me in or out but it wasn’t ever addressed. It was definitely a fire hazard. I loved how they offered bottled water at every turn, which were included in my stay. Drinks could be tough to get at times so order ahead of need if you find someone but overall I would highly recommend this beautiful resort.
Stayed 1 night in Jul 2023
Response from Muhannad Hameed, General Manager on 30 Jul,2023
Dear Ashley,Thank you for your kind words and for recognizing the efforts of our dedicated staff members. We are proud to have a team that consistently goes above and beyond to ensure our guests have a wonderful stay. Your compliments will be shared with the entire team, as it serves as a great source of motivation for us to continue providing exceptional service.We appreciate your recommendation and can't wait to welcome you back in the future.Sincerely,

10/10 Excellent

Mohammad

Stayed 2 nights in Jul 2023
Response from Muhannad Hameed, General Manager on 15 Aug,2023
Thank you for the amazing rating.

10/10 Excellent

Mohannad

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was amazing
Stayed 1 night in Jul 2023
Response from Muhannad Hameed, General Manager on 30 Jul,2023
Dear Mohannad,Thank you for choosing to stay with us and for taking the time to share your positive experience. We are delighted to hear that you enjoyed your stay at Dead Sea Marriott Resort & Spa. Our team strives to provide exceptional service and ensure that our guests have a memorable stay.Your kind words serve as motivation for us to continue delivering excellent hospitality.We look forward to welcoming you back on your next visit!Sincerely,

2/10 Terrible

Eyad, dubai

Travelled with family and small children
Disliked: Staff & service
I got my room late . I did not get the room i booked . Front office staff not professional .
Stayed 1 night in Jun 2023
Response from Muhannad Hameed, General Manager on 2 Jul,2023
Dear Eyad,Thank you for the review of your stay at our resort. We truly welcome your feedback.Providing the highest level of hospitality to all of our guests is our utmost priority and I am sorry to hear that we did not exceed your expectations during your stay. Please rest assured that your feedback was discussed at an executive level. I do hope that we will have the opportunity to welcome you back to our hotel so that we can create a completely different experience for you.Kind regards,

10/10 Excellent

Ala

Stayed 1 night in Jun 2023
Response from Muhannad Hameed, General Manager on 10 Jul,2023
Dear Ala,I would like to take this opportunity to thank you for choosing our resort for your recent stay and for taking the time to post a review here.Looking forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
This is the best place to stay Very very Excellent
Stayed 1 night in Jun 2023
Response from Muhannad Hameed, General Manager on 20 Jun,2023
Dear Ali,Thank you for sharing your feedback with us regarding your recent stay at our resort. It’s great to hear that you enjoyed your stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations.Thank you for sharing your thoughts and we hope to have the pleasure to serve you again!Sincerely,

10/10 Excellent

Ahmad

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazinnngggg experience must must must visit.
Amazing hotel 10 out of 10 I am definitely going back before I leave I had an amazing experience. I highly recommend this place Marriott Dead Sea. When I first walked in we meet Alaa Abu helal he was amazing with a warm welcoming. Then I stopped at the check in I meet the manager he was amazzzinggg guy. Check in was on time and everything was ready for us to enjoy our stay. Marriott staff made us feel like home in fact my kids said how do you know all those people. Amazzzingggggg stay. Thank you all for the great fantastic experience.
Stayed 1 night in Jun 2023
Response from Muhannad Hameed, General Manager on 12 Jun,2023
Dear Ahmad,Thank you for choosing our resort for your recent stay. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting but exceeding your expectations. I will let the team know about your wonderful comments in this review. Thank you again for your time and we hope to see you soon!Sincerely,

4/10 Poor

Fadi

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Every thing was nice as staff and services . Except we have too much problem with insects (Fly and huge number of mosquitoes) Every where in lounge , loppy, swimming pool, restaurants , even rooms we ask to spry and vipe anti mosquitoes) to allow us sleeping . My legs and face and hand completely allergy and went to doctors for treatment.
Stayed 1 night in May 2023
Response from Muhannad Hameed, General Manager on 5 Jun,2023
Daer Fadi,Thank you for taking the time to provide us with your feedback regarding your recent stay at our hotel. We truly appreciate your kind words about our staff and services.We sincerely apologize for the inconvenience you experienced with the presence of insects, particularly flies and mosquitoes, throughout various areas of our hotel. We understand that this had a negative impact on your overall experience, and we regret any discomfort it may have caused.Please be assured that we take this matter very seriously and have addressed it with our team. We are actively working to implement additional measures to control and prevent such occurrences in the future. Your feedback serves as an important reminder for us to be diligent in maintaining a comfortable environment for all our guests.We also deeply regret the allergic reaction you suffered as a result of the insect bites. Your well-being is of utmost importance to us, and we apologize for any inconvenience this caused. We genuinely hope that you have fully recovered and received appropriate medical attention.Once again, we apologize for falling short of your expectations in this regard. We value your patronage and would appreciate the opportunity to regain your trust. If you decide to stay with us again in the future, please do not hesitate to reach out to our management team directly, and we will personally ensure that your stay is as comfortable as possible.Thank you for bringing these matters to our attention, and we appreciate your understanding.Warm regards,

10/10 Excellent

Suleiman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Muhannad Hameed, General Manager on 5 Jun,2023
Dear Suleiman,I would like to take this opportunity to thank you for choosing our **resort/hotel** for your recent stay and for taking the time to post a review here. Your comfort and well-being are always our highest priorities.Looking forward to welcoming you again in the near future.Sincerely,