Sorell Hotels, Swiss Plateau hotels

"Great Hotel, excellent location, great staff"

"Location is great but Very slow service. Bathroom toilet did not work for 3 days and after multiple requests nobody came to repair the issue "

"Good "

"Over all ver good. The second stay was a bit of a challenge because I have to change rooms after I unpacked. The heater was not working. Was told give it some time it will heat up. It didn’t. Maintenance was very nice, but I still wound up having to change rooms. "

"The hotel, location, the staff, and cleanliness was fantastic. My only complaint was noise. There is no air conditioning so the windows must be open. The hotel is next to the train station and a super busy intersection so it is really loud. Hard to peacefully rest. "

"Breakfast was very expensive and of no quality Evening meal again very expensive and not much better in quality Self check in on arrival was hard work, it’s not what you really want to be doing after a full day travelling "

"No sauna/spa included which was a little sad but they did provide the option I think at a nearby location. We stayed in a newly renovated room as they are updating. It was very nice, clean, sleek. Bathroom doors are dying out in hotels (not a complete seal for privacy but was good enough and shower was amazing). We didn't partake in breakfast but they did have a more affordable croissant and coffee option if you wanted something light. Thought it was a great location in Lucerne for train station and exploring. "

"Very nice "

"Great stay, very helpful staff."