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Reviews of InterContinental Sydney Double Bay, an IHG Hotel

5 out of 5
InterContinental Sydney Double Bay, an IHG Hotel
33 Cross Street, Double Bay, NSW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 341 out of 507 reviews" "
Rating 8 - Good. 91 out of 507 reviews" "
Rating 6 - Okay. 45 out of 507 reviews" "
Rating 4 - Poor. 17 out of 507 reviews" "
Rating 2 - Terrible. 13 out of 507 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

sanjita

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked that my pets were restricted to our room only
Stayed 1 night in Jan 2024
Response from InterContinental Sydney Double Bay on 17 Mar,2024
Dear Sanjita,Thank you for sharing your feedback on our pet policy. We understand your concerns about the restrictions, and we're actively reviewing our policies to ensure a better experience for all guests. Your feedback is valuable to us, and we hope to welcome you and your pets again soon.Kind Regards,Leyla Kesici Digital Marketing Manager

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from InterContinental Sydney Double Bay on 27 Feb,2024
Dear Connor, Thank you for taking the time and rating us. We do hope to welcome you back at InterContinental Sydney Double Bay in near future.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When searching for a small bag we thought the concierge had failed to deliver with the luggage to the room, he knew exactly where it was - and still in the car.
Stayed 3 nights in Feb 2024
Response from InterContinental Sydney Double Bay on 27 Feb,2024
Dear Matthew,Thank you for taking the time and leaving us a review. We have passed your lovely feedback to our Concierge team. We do hope to welcome you back at InterContinental Sydney Double Bay in near future.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 Excellent

Adena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the hotel was outstanding. Every member of staff was courteous and professional. The hotel is kept in excellent condition with constant upkeep highly visible. The buffet breakfast is amazing and has so much variety. My room was neat and beautiful. Would highly recommend this hotel.
Stayed 7 nights in Jan 2024
Response from InterContinental Sydney Double Bay on 8 Feb,2024
Dear Adena,Thank you for sharing your experience. We're thrilled to hear you found our staff courteous, our hotel well-maintained, and the buffet breakfast amazing. It's fantastic that you enjoyed the neat and beautiful room. We appreciate your recommendation and look forward to welcoming you back.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 Excellent

Rony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Dec 2023
Response from InterContinental Sydney Double Bay on 28 Dec,2023
Dear Rony,Thank you for taking the time and rating us. We do hope to welcome you back at InterContinental Sydney Double Bay in near future.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, beautiful rooms, pool is excellent.
Stayed 3 nights in Dec 2023
Response from InterContinental Sydney Double Bay on 28 Dec,2023
Dear Elizabeth,Thank you for taking the time and rating us. We do hope to welcome you back at InterContinental Sydney Double Bay in near future.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 Excellent

Lisa-Marie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful hotel! A great alternative to staying in the CBD for a Sydney experience. Very impressive customer service and lovely, welcoming and personable staff. HIGHLY recommended.
Stayed 1 night in Dec 2023

10/10 Excellent

Susanne

Response from InterContinental Sydney Double Bay on 27 Feb,2024
Dear Susanne, Thank you for taking the time and rating us. We do hope to welcome you back at InterContinental Sydney Double Bay in near future.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff. Big room. Clean and efficient.
Stayed 1 night in Dec 2023
Response from InterContinental Sydney Double Bay on 22 Dec,2023
Dear Alexandra,Thank you for taking the time to share your positive feedback! We're delighted to hear that you enjoyed our staff, spacious rooms, and our commitment to cleanliness and efficiency. We hope to have the pleasure of welcoming you back at InterContinental Sydney Double Bay in the future.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the hotel and service - beautiful spot in a lovely location. Would recommend.
Stayed 2 nights in Nov 2023
Response from InterContinental Sydney Double Bay on 22 Dec,2023
Dear Guest, Thank you for choosing us and for sharing your experience! We're thrilled you enjoyed our beautiful location and service. We look forward to welcoming you back soon.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel - for the price $750 - breakfast should be included at least a continental breakfast. We could not lay by the pool which we were looking forward to do due to noisey children not supervised by their parents. Lovely spacious sunny courtyard room in the heart of Double Bay.
Stayed 2 nights in Nov 2023
Response from InterContinental Sydney Double Bay on 23 Nov,2023
Dear Nicole,Thank you for your recent stay and valuable feedback. We're thrilled you enjoyed our spacious courtyard room.We apologise for the pool noise inconvenience and assure you we'll address it. We hope to welcome you back for a better experience.Regards,Leyla KesiciDigital Marketing Manager

10/10 Excellent

JAMON

Stayed 1 night in Nov 2023
Response from InterContinental Sydney Double Bay on 28 Dec,2023
Dear Jamon,Thank you for taking the time and rating us. We do hope to welcome you back at InterContinental Sydney Double Bay in near future.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 Excellent

Frank

Stayed 3 nights in Nov 2023
Response from InterContinental Sydney Double Bay on 28 Dec,2023
Dear Frank,Thank you for taking the time and rating us. We do hope to welcome you back at InterContinental Sydney Double Bay in near future.Kind Regards,Leyla KesiciDigital Marketing Manager

8/10 Good

Nancy

Liked: Cleanliness, property conditions & facilities, room comfort
Location wonderful
Always a pleasant stay. Prices however were through the roof for this weekend and didn’t include parking or breakfast. Really quite high European pricing, I thought. However, we stay because the location is wonderful and peaceful with everything a very easy walk away, including beautiful Sydney Harbour. Quiet and villagey, not impersonal and super high rise like the CBD
Stayed 1 night in Oct 2023
Response from InterContinental Sydney Double Bay on 26 Oct,2023
Dear Nancy, Thank you for your review. We're delighted you enjoyed our peaceful location.We apologise for any inconvenience regarding the pricing, parking, and breakfast. We appreciate your feedback and will consider it for future improvements.We hope to welcome you back for an even better experience.Kind Regards, Leyla Kesici Digital Marketing Manager

10/10 Excellent

nadia

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from InterContinental Sydney Double Bay on 26 Oct,2023
Dear Nadia, Thank you for taking the time and rating us. We do hope to welcome you back at InterContinental Sydney Double Bay in near future.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 Excellent

julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fabulous japanese restaurant, helpful door staff and reception staff, comfortable beds
Stayed 1 night in Oct 2023
Response from InterContinental Sydney Double Bay on 13 Oct,2023
Dear Julie,Thank you for your positive feedback. We're thrilled to hear you found our staff helpful and that you enjoyed our comfortable beds. We appreciate your support and hope to welcome you in the near future.

2/10 Terrible

VAL, Cronulla

Travelled with partner
Liked: Cleanliness
We were happy with our stay. Concierge were great. The annoying part was a text message sent to us a few hours later accusing us that we have taken undeclared items from the mini bar after we clarified this during check out that we have not taken anything and want to charge directly to the credit card that we used. This is so insulting. I want to raise awareness with other customers to ensure that this will not happen to them.
Stayed 1 night in Sep 2023
Response from InterContinental Sydney Double Bay on 26 Sept,2023
Dear Val,Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your kind words about our Concierge team and are pleased to hear that you had an overall positive experience.Thank you for your feedback. We apologise for any inconvenience you may have experienced. Please be assured that we take your comments seriously and will use them to improve our service. We look forward to the opportunity of welcoming you back in the near future.Kind Regards,Leyla Kesici Digital Marketing Manager

4/10 Poor

Surinder Singh

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Old tired. Inefficient staff.
Stayed 2 nights in Aug 2023
Response from InterContinental Sydney Double Bay on 21 Sept,2023
Dear Surinder, We appreciate your feedback and apologise for any inconvenience you may have experienced during your stay. We value your review, and we will use it to improve our services. We hope to have the opportunity to provide a better experience in the future. Kind Regards, Leyla Kesici Digital Marketing Manager

8/10 Good

Lee

Stayed 1 night in Aug 2023
Response from InterContinental Sydney Double Bay on 21 Sept,2023
Dear Lee,Thank you for taking the time to rate us positively. We look forward to welcoming you back in the near future.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch hotel in a blue-blood neighbourhood.
The service was impeccable and the breakfast buffet was amazing. The neighbourhood wasn't quite as interesting as we'd hoped - a nice little beach nearby but the small shopping area looks like a place to spend obscene amounts of money on boring stuff.
Stayed 1 night in Jul 2023
Response from InterContinental Sydney Double Bay on 4 Aug,2023
Dear Lee,Thank you for your kind words and for recognising our commitment to providing impeccable service. We're thrilled that you enjoyed our breakfast buffet as well. Thank you for choosing us. We look forward to welcoming you back in near future. Kinde Regards,Leyla Kesici Digital Marketing Manager

10/10 Excellent

frank

Stayed 2 nights in Jul 2023
Response from InterContinental Sydney Double Bay on 4 Aug,2023
Dear Frank,Thank you for taking the time and rating us. We do hope to see you back at InterContinental Sydney Double Bay in the near future.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 Excellent

Annalynn

Stayed 1 night in Jul 2023

8/10 Good

Anastasia

Stayed 1 night in Jun 2023
Response from InterContinental Sydney Double Bay on 4 Aug,2023
Dear Anastasia,Thank you for taking the time and rating us. We do hope to see you back at InterContinental Sydney Double Bay in the near future.Kind Regards,Leyla KesiciDigital Marketing Manager

8/10 Good

Grace

Stayed 1 night in Mar 2023
Response from InterContinental Sydney Double Bay on 4 Aug,2023
Dear Grace,Thank you for taking the time and rating us. We do hope to see you back at InterContinental Sydney Double Bay in the near future.Kind Regards,Leyla KesiciDigital Marketing Manager

8/10 Good

Libby

Liked: Staff & service, property conditions & facilities
It was excellent. The only problem I had was my room was very cold. I went to the Reception and they advised they would have someone attend to it. When I came back later - the room was still chilly. 😩
Stayed 1 night in Jun 2023
Response from InterContinental Sydney Double Bay on 8 Jun,2023
Dear Libby,We appreciate your feedback and apologise for the inconvenience you experienced with the temperature in your room.We hope to have the opportunity to welcome you back for a more pleasant experience in the future.Kind Regards,Leyla KesiciDigital Marketing Manager

2/10 Terrible

snehal

Liked: Property conditions & facilities
Disliked: Staff & service
I had ordered room service but only got the food after 90 min,after various calls to reception,then the phone in the room was not working so I had to go down and enquire what happened to my order,the chap says "ooh I forgot " after speaking to the duty manager I got the food within 10min!!
Stayed 1 night in May 2023
Response from InterContinental Sydney Double Bay on 8 Jun,2023
Dear Snehal,Thank you for sharing your recent experience. We sincerely apologise for the delay and communication issues you encountered during your stay. Your feedback has been taken seriously, and we have addressed the matter with our team. We hope to have the opportunity to provide you with a better experience during your next visit.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 Excellent

Marie

Stayed 1 night in May 2023

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional customer service
Stayed 1 night in May 2023
Response from InterContinental Sydney Double Bay on 12 May,2023
Dear Jessica,Thank you for taking the time to leave a review about your recent stay with us. We are delighted to hear that you had an exceptional customer service experience.We hope to have you stayed with us in the near future.Kind Regards,Leyla KesiciDigital Marketing Manager

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Greeted with a glass of champagne on arrival - nice touch. Valet parking available and easy. The breakfast was excellent with a variety of choices. Staff were excellent and attentive. The roof-top was nice to sit and have drinks and some food. Only negative comment on roof-top bar was there was only 1 red choice (Pinot Noir) - no Shiraz/Cabernet availability.
Stayed 1 night in May 2023
Response from InterContinental Sydney Double Bay on 9 May,2023
Dear Leslie,Thank you for sharing your experience with us. We are thrilled to hear that you were happy with champagne on arrival,valet parking and with our attentive staff. We will definitely take note of your feedback regarding wine choices at our Rooftop bar. We hope to have the pleasure of welcoming you back in the near future. Regards, Leyla Kesici Digital Marketing Manager

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from InterContinental Sydney Double Bay on 9 May,2023
Dear Rebecca,Many thanks for giving us 10 out of 10. We do hope to see you back at InterContinental Sydney Double Bay in the near future.Regards,Leyla KesiciDigital Marketing Manager

10/10 Excellent

Salwan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Everything was perfect. If you want to relax I highly recommend. Breakfast includet is a must
Stayed 2 nights in Apr 2023
Response from InterContinental Sydney Double Bay on 9 May,2023
Dear Salwan,Many thanks for giving us 5 out of 5. We do hope to see you back at InterContinental Sydney Double Bay in the near future.Regards,Leyla KesiciDigital Marketing Manager

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quality stay is a great area of Sydney with easy access to the city via a short ferry ride. Very enjoyable stay, great roof top pool and the breakfast was delicious.
Stayed 7 nights in Feb 2023
Response from InterContinental Sydney Double Bay on 13 Feb,2023
Dear Mark,Thank you for taking the time to share your review. I am pleased that you were impressed with our location,rooftop pool and the breakfast. We hope to have you stay with us in the near future. Regards, Leyla Kesici Digital Marketing Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Overall the Hotel is great and I would recommend it , but the air conditioning in our room was not working correctly plus the pool area is very small and not managed so it’s impossible to get a seat by the pool in the weekend as no towels are removed from seats that are not currently being used .,
Stayed 5 nights in Feb 2023
Response from InterContinental Sydney Double Bay on 13 Feb,2023
Dear Guest,Thank you for taking the time to share your review. I am pleased that you were impressed with our hotel and you would recommend us to others. As a luxury hotel, we pride ourselves on the service we deliver and your experience with food does not reflect the usual high standards we strive to achieve. I do hope you will return in the near future to allow our team to demonstrate improvements achieved from your feedback. Kind Regards, Leyla Kesici Digital Marketing Manager

2/10 Terrible

Tammy

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from InterContinental Sydney Double Bay on 6 Feb,2023
Dear Tammy,Thank you for taking the time to share your rating. I am sorry to see that we did not meet your expectations of service on this occasion. We do hope that we will have the opportunity to welcome you back in the future.Kind Regards,Leyla KesiciDigital Marketing Manager

4/10 Poor

Gabrielle Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My key issue is that I was charged twice for our stay and am still awaiting a refund - I booked via Expedia so pre-paid all costs in advance but the hotel also charged my credit card after we left. I had to follow up by phone and twice by email to action a refund and was told it would take 7-10 business days to process. I am still waiting… I also found it unusual that only 2 pillows were provided as standard for a double bed in our room - very unusual for a 5 star hotel to skimp on pillows but an additional 2 pillows were provided following 2 requests
Stayed 3 nights in Jan 2023
Response from InterContinental Sydney Double Bay on 6 Feb,2023
Dear Gabrielle,Thank you for taking the time to share your review. As a luxury hotel, we pride ourselves on the service and facilities we deliver and your experience does not reflect the usual high standards we strive to achieve. I do hope you will return in the near future to allow our team to demonstrate improvements achieved from your feedback.Kind Regards,Leyla Kesici

8/10 Good

Geoff

Stayed 1 night in Jan 2023

10/10 Excellent

Glynis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service! The client service manager was incredible and attentive and went the extra mile to make our stay extra special.
Response from InterContinental Sydney Double Bay on 2 Feb,2023
Dear Glynis,Thank you for taking the time to share your review. I am pleased that you were impressed with the service and our attantive staff. We hope to have you stay with us in near future. Regards, Leyla Kesici Digital Marketing Manager

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from InterContinental Sydney Double Bay on 27 Jan,2023
Dear Timothy,Thank you for your time to give us a review. We hope to welcome you back in the near future.Kind Regards,Leyla Kesici Digital Marketing Manager

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
Minimal service; old hardware in spite of facelift
Guests elevators broke down four times, once we had to take the emergency stairs down to the lobby, the other time needed to take stairs from the rooftop bar to 5th floor. Grumping water pipers while shower: when showering water came out from rain shower at the same time. Water coming out of sink tap was milk white and with residue. A large walking cockroach and one small dead cockroach in our room one night. Overcharged us for a room service we didn’t order. Flying international but the receptionist booked a taxi for Domestic Terminal. Drilling and work carried out on a guest room near us on Dec 24. Construction site right next to hotel and one adjacent to hotel, fortunately not much work carried on during our 7-night stay over Christmas. Not much service and definitely not a 5 star boutique hotel. The hotel seems more like a training ground for interns and young people and there was no synergy. Not much information provided for tourists, especially for dining during Christmas period, we were not informed the hotel bar was opened for drinks and food on Christmas Day. Positive aspects: room was ready for early check in- it was clean and tidy, food and beverage was good, bell boys were helpful, polite: they always smiled and greeted guests. Justin at front desk was polite, efficient ,helped book a table at a nearby good restaurant. Margarita was the only receptionist who smiles. Buffet breakfast was good.
Stayed 7 nights in Dec 2022
Response from InterContinental Sydney Double Bay on 2 Feb,2023
Dear Guest, Thank you for taking the time to share your review. I am pleased that you were happy with check in, buffet breakfast and efficiency of our staff. As a luxury hotel, we pride ourselves on the service we deliver and your experience does not reflect the usual high standards we strive to achieve. I do hope you will return in the near future to allow our team to demonstrate improvements achieved from your feedback. Kind Regards, Leyla Kesici Digital Marketing Manager

10/10 Excellent

Peter

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very well located, easy access to CBD if needed.
Response from InterContinental Sydney Double Bay on 27 Jan,2023
Dear Peter,Thank you for taking the time to share your review. I am pleased that you were impressed with our location. We hope to have you stay with us in near future. Regards,Leyla Kesici Digital Marketing Manager

4/10 Poor

Julia

Disliked: Staff & service

10/10 Excellent

Tim

Stayed 1 night in Nov 2022
Response from Marcus Chan on 25 Nov,2022
Dear TimThank you for taking the time to share your review. I am glad that you thoroughly enjoyed your time at the hotel. I do hope that we can welcome you back to the hotel again in the near future. Yours sincerely, Marcus Chan Senior Director of Sales and Marketing

10/10 Excellent

Brett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spot for an overnight getaway, loved the roof top area.
Stayed 1 night in Nov 2022
Response from Marcus Chan on 13 Nov,2022
Dear BrettThank you for taking the time to share your review. I am pleased that you were impressed with our friendly staff and facilities.It was sincerely a pleasure to have you stay with us and I do hope that we will have the opportunity to welcome you back in the future. Yours sincerely, Marcus Chan Senior Director of Sales and Marketing

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Marcus Chan on 10 Nov,2022
Dear Stephen Thank you for taking the time to share your review. I am glad that you thoroughly enjoyed your time at the hotel. I do hope that we can welcome you back to the hotel again in the near future. Yours sincerely, Marcus Chan Senior Director of Sales and Marketing

10/10 Excellent

MRS SASHA MOLLISON

Stayed 1 night in Oct 2022
Response from Marcus Chan on 10 Nov,2022
Dear SashaThank you for taking the time to share your review. I am glad that you thoroughly enjoyed your time at the hotel. I do hope that we can welcome you back to the hotel again in the near future. Yours sincerely, Marcus Chan Senior Director of Sales and Marketing

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely overnight stay . Room was lovely all very clean. Staff very friendly and helpful
Stayed 1 night in Sep 2022
Response from Marcus Chan on 27 Sept,2022
Dear RhondaThank you for taking the time to share your review. I am glad that you thoroughly enjoyed your time at the hotel. I do hope that we can welcome you back to the hotel again in the near future. Yours sincerely, Marcus Chan Senior Director of Sales and Marketing

2/10 Terrible

Ian

Travelled with partner
Disliked: Amenities, property conditions & facilities
Its an expensive dump. At best a 3 star hotel, certainly not a 5 star. Don’t waste your money!!!
Stayed 2 nights in Sep 2022
Response from Marcus Chan on 27 Sept,2022
Dear IanThank you for taking the time to share your review. As a luxury hotel, we pride ourselves on the service and facilities we deliver and your experience does not reflect the usual high standards we strive to achieve. I do hope you will return in the near future to allow our team to demonstrate improvements achieved from your feedback. Yours sincerely, Marcus Chan Senior Director of Sales and Marketing

8/10 Good

Jonathon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Marcus Chan on 27 Sept,2022
Dear JonathonThank you for taking the time to share your review. I do hope that we can welcome you back to the hotel again in the near future. Yours sincerely, Marcus Chan Senior Director of Sales and Marketing

10/10 Excellent

Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Fantastic location.
Stayed 3 nights in Aug 2022
Response from Annabel on 14 Aug,2022
Dear Diego, Thank you for taking the time to share your review. It was sincerely a pleasure to have you stay with us and I do hope that we will have the opportunity to welcome you back in the future. Kind regard, Annabel Mendelson, Business Development Director

2/10 Terrible

Helen

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Annabel on 14 Aug,2022
Dear Helen, Thank you for taking the time to share your review. I am sorry to hear that we did not meet your expectations of service on this occasion and your comments have been shared with our team, so we can strive for excellence. We do hope that we will have the opportunity to welcome you back in the future. Kind regard, Annabel Mendelson, Business Development Director