Lobby

Reviews of Best Western Plus Tacoma Hotel

2.5 out of 5
Best Western Plus Tacoma Hotel
8045 S HOSMER ST, Tacoma, WA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 351 out of 496 reviews" "
Rating 8 - Good. 82 out of 496 reviews" "
Rating 6 - Okay. 28 out of 496 reviews" "
Rating 4 - Poor. 9 out of 496 reviews" "
Rating 2 - Terrible. 26 out of 496 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Camille

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to several food options. The breakfast was good. The staff is great and the facility is clean.
Stayed 3 nights in May 2024

10/10 Excellent

ruoying

Liked: Cleanliness, staff & service, property conditions & facilities
this hotel is very good, clean and close to highway. the breakfast was good as well. the only complain is that I want to get tea bags for the day, but I was told they are gone and never filled in for 2 days. it is disappointed that the hotel has coffee and tea station, which is very nice, but lack of supplies , which is so sad.
Stayed 2 nights in May 2024

10/10 Excellent

Melinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are several similar hotels in this area, but this one is a little step above. Little things like the microwave and refrigerator in the room, the nice breakfast and just slightly nicer looking. I opted for the king size bed and we got a fourth floor which was handy
Stayed 1 night in May 2024

10/10 Excellent

James G

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in sketchy area.
Stayed 2 nights in May 2024

10/10 Excellent

Marguerite

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was so clean and the lady at front desk was very kind and professional! Great stay in Tacoma
Stayed 1 night in Apr 2024

10/10 Excellent

Wan

Liked: Cleanliness, property conditions & facilities
Ev charging stations
Stayed 2 nights in Apr 2024

8/10 Good

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how clean and bright the room was. The beds were extremely comfortable. I didn't like that I booked the room on Expedia and was unaware there was going to be a $100 deposit held on a credit card and didn't accept cash or my debit card which was inconvenient at the time because I was in a hurry to check in so my daughter and her friend could get to a concert. But the staff was extremely nice and my stay was pleasant.
Stayed 1 night in Apr 2024

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel that we would choose to stay in again. The ADA room was very spacious, and we were super impressed with the accessibility of the bathroom and shower (though we didn’t use the shower). The staff was incredibly friendly, helpful, polite, and treated us very well. We definitely will keep you on our list of hotels to return to! One suggestion: have a second option of hand soap in the bathroom, one that is skin sensitive. I was allergic to an ingredient in the one provided. No, I did not ask if you had another kind available as we were only there for one night and I still lived even without soap for the night- I wasn’t going to fuss about it. Thanks for a great stay!!!
Stayed 1 night in Apr 2024

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was PERFECT for our stay. The staff was very friendly, grounds were clean, room was comfortable and very nice. Complimentarily breakfast was exceptional. Highly recommend.
Stayed 1 night in Apr 2024

10/10 Excellent

DZEMILA

Stayed 1 night in Apr 2024

10/10 Excellent

Eden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

James G

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel in bad area.
Stayed 3 nights in Apr 2024

10/10 Excellent

Michelle, Saint Landry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to a lot of things
Stayed 6 nights in Apr 2024

6/10 Okay

Marcelina

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Lady working the front desk was very rude from the moment we checked in. Later I took my children down to the pool for a swim there were no towels so we went and kindly asked for them and she told us she would be down to restock them at which she never did. Nearly an hour later we had to go down to the front desk sopping wet and ask for towels. I'm sure they were not Happy by this because now not only was there lobby floors all wet so was the entire hall that we had to walk down to get to the lobby. We were cold, the pool water was cold. Our view was of Hustlers Hollywood (try explaining that one to your children). I guess I'll have to do better research next time on surrounding stores. They do not have enough parking to accommodate their guest. If you have to leave at night for any reason plan on parking across the way at Goodwill. At least they have security on duty 😬. The morning of check out (which is 11), housekeeping knocked on our by 10am to see if we were out. Despite some of the negatives thankfully the rooms did appear very clean, nice lobby, and Continental breakfast was good.
Stayed 1 night in Apr 2024

10/10 Excellent

andy

Very nice people working there!
Stayed 2 nights in Apr 2024

8/10 Good

Chris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well lit parking with guard,great breakfast, great employees.
Stayed 1 night in Apr 2024

2/10 Terrible

Brenda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Be careful when putting a hold on your debit card upon checking in to this hotel. They said to me at first, 'It will take a couple of business days for it to be back on your card.' 'It's in your bank's hands now, not ours.' I spoke with my bank. It still shows a charge! I gave it more time. Still nothing! After 30 days, I tried asking for the manager, but they were not available. Emily rudely took my information and said she could have the manager call me back. I never received a call or anything. They basically kept $100 from me. Also, their security guard is very rude and careless. Try asking him a question, he rudely will barely respond. JUST BE CAREFUL HERE.

10/10 Excellent

Norman, Port Coquitlam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well maintained. People are nice.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff who were pleasant and professional. Neighborhood was a bit rough with lots of homeless people. However the premises was safe and clean
Stayed 1 night in Mar 2024

8/10 Good

Ryan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I had really no problem with the establishment other than the fact that i had to awkwardly walk past the front duty desk to go in and out of the building. Id stay again probably.
Stayed 1 night in Mar 2024

10/10 Excellent

Donica

Travelled with family and small children
Good staff! Excellent service and very clean hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

James Gerard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel and even better staff. Very sketchy area which is not the hotel's fault.
Stayed 2 nights in Mar 2024

8/10 Good

DENNICE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Maria

Travelled with family
Liked: Staff & service, property conditions & facilities
Pros: Rooms smell good and look clean upon arrival. Breakfast was ok, nothing special, no cut fruit or vegetables. Cons: The reason for 3 stars is a pool story. We got to the pool with kids at 2pm, pool was empty, another parent showed up with little kid. Kids got into water with one of the dads, 3 minutes into swimming, father discovered human feces inside the pool (by stepping into it). Everyone got out immediately, kids were upset. We went to the front desk to inform the hotel representative about the pool. After our kids took showers we took them to playground. When we got back to the hotel, pool was open!!! With people swimming in it. We were gone maybe for an hour. Just to give you an example, 2 years ago when we stayed in the hotel some kid has puked in the pool area. Pool was closed for 24 hours! For chlorine shock treatment and full filtration cycle. Make your own judgement whether or not this pool was cleaned properly. Bottom line, if you need to spend a night somewhere, this hotel is ok; if you want to enjoy your stay – pick some other place.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 19 Mar,2024
Thank you for your review and for highlighting our clean and welcoming rooms. We deeply apologize for the inconvenience you experienced with our pool. Following your report, we promptly closed the pool for cleaning and ensured the chemical levels met CDC guidelines, which state that all parasites or germs are eliminated within 45 minutes under correct conditions. We take such incidents seriously and strive to resolve them as quickly as possible to ensure the safety and satisfaction of all our guests.Regarding breakfast, we adhere to standard guidelines by serving whole fruits to minimize waste and ensure freshness. While vegetables might not be a common breakfast item in many hotels, we appreciate your feedback and are always looking for ways to improve our offerings based on guest preferences.We understand the incident at the pool may have affected your stay, and we're committed to ensuring such situations are handled with the highest level of care and urgency. We value your feedback and hope to have the opportunity to provide you with a more enjoyable experience in the future.

8/10 Good

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Homeless in the area across the street
Stayed 2 nights in Mar 2024

8/10 Good

Melissa

Everything was great except there was a pube on the bathroom counter which grossed us out
Stayed 1 night in Mar 2024

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Brylee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a good option for a local concert. Not a far Uber drive to the Tacoma Dome and close to a lot of food options. The included breakfast was great, one of the better hotel breakfasts I have had! Only problem we had was the shower was cold and minimal water pressure & the shower door wouldn’t stay shut.
Stayed 1 night in Mar 2024

10/10 Excellent

Maciel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good hospitality
Stayed 1 night in Feb 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Area is scary, no parking but actual hotel, property and room are excellent
Stayed 1 night in Mar 2024

10/10 Excellent

Kathren, REDMOND

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern hotel. Friendly and welcoming staff. Close to freeway. Close to shopping and restaurants.
Stayed 1 night in Mar 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, property conditions & facilities
Clean and welcoming
Stayed 1 night in Mar 2024

2/10 Terrible

Jaeung

Stayed 1 night in Mar 2024

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this new property, it even smells clean! Traffic is noisy but that is expected as the hotel is right off the freeway. Easy access, free parking, and there are several restaurants nearby.
Stayed 1 night in Mar 2024

8/10 Good

Jennifer

Travelled with family
Liked: Amenities
Nice hotel in an area that felt very safe. The rooms and breakfast were really nice. The pool was warm. My only issue was that the pool deck was very slippery. Almost everyone, including myself, who was in there with us slipped and fell on the way out. Once the floor is wet it becomes sketchy.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kurt, Lexington

Liked: Cleanliness, staff & service, property conditions & facilities
We will stay here on future trips.
Stayed 4 nights in Feb 2024

10/10 Excellent

jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing super happy very friendly staff. Amazing breakfast A .
Stayed 2 nights in Feb 2024

10/10 Excellent

Arthur

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet area, room was clean and beds were very comfortable. Highly recommend.
Stayed 1 night in Feb 2024

8/10 Good

melissa

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
One of the cleanest hotels I have stayed at!
Stayed 3 nights in Feb 2024

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean, which I appreciate. Really nice hotel. Central to many dining and shopping options.
Stayed 3 nights in Feb 2024

10/10 Excellent

Juan

Stayed 1 night in Feb 2024

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Sharen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Josh

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Here for Cheer
The Hotel was great, very clean, comfortable, the pool was a perfect temperature, I didn’t like going someplace to stay with a pool and it’s too cold to even try to get in. The location was nice and convenient to surroundings . The only problem was seeing ants in our room… I would stay here again.
Stayed 2 nights in Feb 2024

10/10 Excellent

larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on 11 Feb,2024
Thank you for awarding us a perfect score! We’re thrilled to know we met your expectations and hope to do so every time you visit.

10/10 Excellent

Carolyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, extra friendly staff, amazing breakfast, beautiful inside
Stayed 1 night in Feb 2024
Response from GM on 11 Feb,2024
We are delighted to hear about your positive experience with us, from our cleanliness to the friendliness of our staff, as well as enjoying our breakfast and the interior aesthetics. Thank you for the fantastic review, and we hope to see you again soon!

6/10 Okay

Tomi

Liked: Staff & service
Disliked: Property conditions & facilities
I wasn’t happy about the ants!!!! They were in my food bowl when I opened it and all over the counters
Stayed 4 nights in Jan 2024

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a NEW Facility with reasonable prices. An Excellent Breakfast bar, On Site security, Indoor Swimming Pool and Personable Friendly Staff
Stayed 1 night in Feb 2024
Response from GM on 10 Feb,2024
We are delighted by your perfect rating and appreciate your positive feedback on our amenities and hospitality. Looking forward to welcoming you back soon!